Provider profile
PuroClean Certified Restoration Specialists
Provider snapshot
What this listing says
Auburn and Worcester County homeowners dealing with water damage or mold who want a veteran-owned PuroClean franchise with a 4.9-star rating across 192 reviews and zero recent complaints.
Best for
- Homeowners in Auburn, Worcester, and the Blackstone Valley Corridor dealing with water damage or post-flood mold growth.
- Commercial property managers who need a restoration company with an Emergency Management Plan and insurance documentation experience.
- Older homes in Central Massachusetts where EPA Lead Safe handling matters during remediation work.
- Condo owners whose insurance company recommends a PuroClean franchise for water mitigation.
- Sewage backup situations that require EPA-registered disinfectants and contaminated material disposal.
About this company
PuroClean Certified Restoration Specialists operates out of Auburn, Massachusetts, serving Worcester County and the Blackstone Valley Corridor. Owner Nigel Belgrave, a U.S. Air Force veteran, runs this PuroClean franchise with a sizable field crew that handles water damage, mold remediation, fire restoration, and biohazard cleanup for both residential and commercial properties.
The company runs a specialty hardwood floor drying system and uses dehumidifiers, industrial fans, and EPA-registered disinfectants. They handle sewage backup cleanup, wall cavity and crawl space drying, and content pack-out and storage. Their website mentions a commercial Emergency Management Plan (EMP) program for facility managers who want pre-incident planning. They hold EPA Lead Safe certification, which matters for older Central Massachusetts housing stock.
Belgrave holds multiple community ties: memberships in the Auburn, Worcester, Corridor 9, and MetroWest chambers of commerce. The business carries Disadvantaged Business Enterprise (DBE) and Minority Business Enterprise (MBE) certifications. The IICRC credential covers their restoration work.
192 Google reviews at 4.9 stars with zero complaints in the last 18 months is uncommon for a restoration company. Most of the review volume comes from water damage jobs, with mold remediation as a secondary theme. Reviewers consistently name individual crew members, which signals stable staffing rather than high turnover.
Services
Service area
Based in Auburn, Massachusetts (Worcester County). Serves Worcester, Oxford, Shrewsbury, Westborough, Northborough, Southborough, Marlborough, Millbury, Leicester, Webster, Dudley, East Douglas, Spencer, Whitinsville, and the Blackstone Valley Corridor. The website also claims Boston and Natick, which are 40-50 miles east of Auburn.
Review consensus
Gage appears in more reviews than any other crew member, praised for being knowledgeable, organized, and communicative. Peter pairs with Gage frequently and draws similar praise for efficiency and cleanliness. Frankie is named almost as often, with reviewers highlighting his helpfulness and professionalism. Nigel gets credit for responsive estimates and less-invasive approaches than competitors. Ryan, Sarah, and Kelley are named for strong coordination and scheduling communication. Multiple reviewers mention crews arriving within two hours of calling. Several note the team explained each step of the process without being asked.
0 found across 192 total reviews at 4.9★. No 1-star or negative reviews found in the last 18 months. The sole sub-5-star review in the sample is a 4-star from September 2023 where the reviewer noted mold was still present after the first visit but praised the crew (Denice, Tatum, Devin) for returning to address it without issue.
The review pattern shows a stable, named crew rotating across jobs rather than anonymous subcontractors. Gage, Peter, and Frankie appear together or in pairs across reviews spanning more than two years. This staffing consistency is unusual for restoration companies, which typically experience high turnover. The near-total absence of complaints across 192 reviews is also atypical for the industry.
Nigel (owner/president — positive across multiple reviews for fair estimates and responsiveness). Gage (technician — positive in 20+ reviews for knowledge, organization, and communication). Peter (technician — positive in 15+ reviews for efficiency and professionalism). Frankie/Frank (technician — positive in 15+ reviews for helpfulness and work ethic). Bobby (technician — positive for mold removal and cleanup work). Devin/Devon (technician — positive for sensitivity to customer situations and efficiency). Duke (technician — positive for politeness and knowledge). Jesus (technician — positive for responsiveness during sewer and remediation work). Joe (technician — positive for timeliness and attention to detail). Ryan (coordinator — positive for quick response and keeping customers informed). Denice/Denise (technician — positive for work ethic and customer care). Josh/Joshua (technician — positive for helpfulness and efficiency). Dee (technician — positive for professionalism). Eric (support — positive for being helpful and easy to work with). Kaii/Kay (technician — positive for politeness and clear explanations). Tyler (technician — positive for organization and attention to detail). Ashley (technician — positive for professionalism). Kelley (case manager — positive for handling insurance and follow-up). Sarah (coordinator — positive for communication and guiding customers through the process). Griffin (technician — positive for thoroughness). Miguel (estimator — positive for same-day response and detailed explanations). Mark (technician — positive for respectfulness). Gabe (technician — positive for timeliness and knowledge). Tatum (technician — positive for mold remediation work).
With zero complaints in 18 months across 192 reviews, this location has an unusually clean track record. Ask for Gage or Peter by name if you want crew members with the longest track record of positive feedback. Since they do both testing and remediation, get your mold assessment from an independent inspector first if you want unbiased results.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the company identifying the problem also profits from fixing it. Ask whether they recommend a separate testing firm or if they handle both.
- This is a PuroClean franchise, not an independent company. Franchise operations follow corporate processes, which can mean standardized pricing but also less flexibility on scope or approach.
- Their website lists Boston in the service area alongside Auburn and Worcester. That is a 50-mile range. Confirm they will send their own crew to your location rather than subcontracting.
- Most reviews describe water damage work. Mold-only reviews exist but are less common. Ask specifically about their mold remediation caseload if that is your primary need.
- The website uses generic franchise copy in several sections. Confirm specific equipment and methods with the Auburn office directly.