Provider profile
WCC Restoration
Provider snapshot
What this listing says
Gillette and Casper homeowners dealing with water damage, fire damage, or mold who want a family-owned restoration company with 24/7 response and direct insurance billing.
Best for
- Gillette, Casper, and eastern Wyoming homeowners who need emergency water or fire damage restoration with same-day response.
- Property owners who want one company to handle mold testing and remediation together, understanding the conflict-of-interest tradeoff for the convenience of a single provider.
- Homeowners dealing with insurance claims who want a company that bills the insurer directly and walks them through the claims process.
- Commercial or industrial property managers in northeast Wyoming who need a restoration team with dedicated commercial management.
- Anyone facing an after-hours emergency — reviewers consistently report WCC answering late-night and weekend calls and arriving within an hour.
About this company
WCC Restoration is a family-owned restoration company based in Gillette, Wyoming, with a second office in Casper. Chad and Dawn Sheehan run the operation, which employs about 30 people across water damage, fire damage, mold remediation, and carpet cleaning. They expanded into restoration services in 2018 after previously running other local businesses, and they take 24/7 calls with direct-to-insurance billing.
On the mold side, WCC handles both testing and remediation. Their website describes a process that includes containment setup, HEPA vacuums, air scrubbers, and dehumidifiers. They are an IICRC firm, meaning the company itself has met IICRC standards for background checks, drug testing, and training. They also carry environmental pollution liability insurance, which is a less common coverage that specifically applies to mold and contamination work.
Chad and Dawn grew up in the Gillette area. Chad started with a barber shop, then a stone sign business, before pivoting to restoration. That local-roots story matters in a market like eastern Wyoming where the contractor pool is small and reputation travels fast. The company has a named management team: Tanner handles restoration, Lachelle manages residential, and Judy covers commercial accounts.
A perfect 5.0 on Google with 138 reviews is genuinely rare for a restoration company. Restoration work is high-stress by nature, and even strong companies typically collect a few frustrated reviews. The volume here is significant enough to suggest real consistency, not just a small sample size.
Services
Service area
Headquartered in Gillette, Wyoming, with a second office in Casper. They serve eastern Wyoming including Moorcroft, Buffalo, Newcastle, Pine Haven, Rozet, Sundance, Glenrock, Medicine Bow, and surrounding areas. That is a wide geographic footprint — confirm response time for locations far from Gillette or Casper.
Review consensus
Patrick is the most frequently named employee, appearing in dozens of reviews for fast response times, clear explanations of the process, and a calm demeanor during stressful situations. Chad, the owner, also shows up personally on jobs — multiple reviewers mention him arriving within hours, including driving to Sundance for an urgent cleanup. Eric gets a mention for being good to work with on-site. Reviewers consistently highlight three things: speed of response (often within 20 minutes to an hour, including weekends and late nights), clear communication throughout the drying or remediation process, and willingness to work directly with insurance companies so homeowners do not have to manage the paperwork themselves.
0 found across 138 total reviews at 5.0★. No negative reviews found in the last 18 months. Across 138 total reviews at a 5.0 rating, there are zero complaints to analyze. This is uncommon for a restoration company of this size and review volume.
The absence of any negative reviews across 138 ratings is the pattern itself. Restoration work typically generates complaints around drying time, dust, or insurance disputes. WCC has avoided all of that in the public record. One possible factor: this is a small-market company where the owner personally shows up on jobs, which tends to preempt the kind of communication breakdowns that drive negative reviews at larger operations.
Patrick (technician/lead — overwhelmingly positive, praised for responsiveness, clear communication, and calm demeanor across many reviews). Chad (owner/CEO — positive, personally attends jobs, praised for attentiveness and integrity). Eric (technician — positive, mentioned as good to work with). Pat (same as Patrick — positive, praised for upfront pricing and flexibility).
WCC has an unusually strong review record for a restoration company. Ask for Patrick by name if you can — he appears in more reviews than anyone else and consistently gets praised for explaining the process clearly. Since they handle both testing and remediation for mold, get a second opinion on testing results if the remediation quote is significant.
Keep in mind
- WCC does both mold testing and mold remediation. That means the same company telling you whether you have a problem is also the one billing you to fix it. Consider getting an independent mold test from a separate inspector to confirm their findings before committing to remediation work.
- Their service area covers a wide stretch of eastern Wyoming — Gillette, Casper, Moorcroft, Buffalo, Newcastle, Sundance, Glenrock, and surrounding towns. If you are on the outer edges of that range, confirm response time and whether travel charges apply.
- The website mentions cleaning services broadly but does not detail what that includes beyond carpet cleaning. Ask specifically about scope if you need something beyond carpets.
- With a perfect 5.0 rating and no recent negative reviews, there is no public complaint data to evaluate. That is a positive signal, but it also means you cannot compare this company's failure modes against others.