Provider profile
Disaster Recovery
Provider snapshot
What this listing says
Gillette homeowners and property managers needing a single company for water damage, mold removal, and duct cleaning, with 24/7 emergency response and 38 years of local roots.
Best for
- Gillette-area homeowners dealing with water damage who need same-day emergency response and mold cleanup from a single local operator.
- Property managers with multi-unit buildings who need a reliable vendor for recurring carpet cleaning and water damage turnover work.
- Homeowners in northeastern Wyoming towns like Buffalo, Moorcroft, or Newcastle who want one company for duct cleaning, mold removal, and carpet care.
- Renters or buyers dealing with lingering pet odor and staining in carpets who want a company with a track record of deep-cleaning problem floors.
About this company
Disaster Recovery is a restoration and cleaning company based in Gillette, Wyoming, that has operated since 1988. Mold removal is one piece of a broader service menu that leans heavily toward carpet cleaning, duct work, and water damage restoration. Derek Powell, the owner, handles most jobs personally and shows up in the majority of reviews by name.
The company runs 24/7 emergency water damage response and has documented cases of arriving within an hour, including on holidays. One reviewer managing 346 apartment units uses them as a standing vendor for carpet turnover, which suggests they can handle commercial volume. Their mold page lists inspections, removal, damage repair, and prevention, though the website does not name specific equipment or remediation methods.
With 38 years in the Gillette market, Disaster Recovery is an owner-operated outfit where Derek is both the person answering calls and the person doing the work. Bernadette handles scheduling and office communication. Multiple reviewers mention using them repeatedly over many years, and one has been a customer for nearly 20 years.
A perfect 5.0-star rating across 37 Google reviews is unusual for any service company. The review volume is modest but spans nearly a decade, and there are zero negative reviews in the last 18 months. That track record is worth noting, though a small-town market with a single operator naturally limits the review pool.
Services
Service area
Headquartered in Gillette, Wyoming. Serves eight towns across northeastern Wyoming: Gillette, Buffalo, Moorcroft, Newcastle, Pine Haven, Rozet, Upton, and Wright. Most reviews come from the Gillette area, so response times for outlying towns are worth confirming.
Review consensus
Derek is the constant across nearly every detailed review. Reviewers praise his responsiveness, with multiple accounts of same-day or next-day scheduling. Brittany Thrall highlighted his water damage documentation for insurance purposes. Dar Smith credited him with drying out a flooded basement and handling duct and dryer vent work in the same visit. Diane Adler, who has chemical and mold sensitivities, said Derek listened to her concerns and provided mold removal and duct cleaning that she felt would help her health. Kate Williams, who manages 346 apartments, gave him the nickname "Johnny on the Spot" for his fast turnaround. Multiple reviewers note carpets drying quickly and reasonable pricing. Bernadette gets a specific call-out from Mickey Meyers for being great on the phone and making scheduling easy.
0 found across 37 total reviews at 5.0★. No one-star reviews found (0 found across 37 total reviews at 5.0 stars). There are no negative reviews of any rating in the last 18 months, so there is no complaint data to analyze.
This is a classic owner-operator pattern. Derek does the work, answers the phone, and shows up in person. That model produces high satisfaction when the owner is engaged, but it also means capacity is limited. Several reviewers mention repeat business over many years, which suggests a loyal local customer base rather than high-volume throughput. The 5.0 rating with zero negatives across nearly a decade of reviews is rare and likely reflects both genuine quality and a small-town dynamic where dissatisfied customers may simply not leave reviews.
Derek Powell (owner, technician -- praised across the majority of reviews for responsiveness, hands-on work, water damage restoration, mold removal, carpet cleaning, and duct work). Bernadette (office/scheduling -- praised by Mickey Meyers for being great at answering questions and making callers' days better).
If you are in Gillette and need mold work, water damage cleanup, or duct cleaning, Derek is the person you will be working with -- and reviewers consistently say that is a good thing. Ask upfront about his availability and timeline, since this is a small operation and busy periods could mean waits. For mold specifically, get an independent inspection before committing to remediation through the same company.
Keep in mind
- Disaster Recovery does both mold inspections and mold removal. That means the same company telling you there is a problem is the one getting paid to fix it. Ask whether they will accept a third-party inspection report or consider getting an independent test before committing to remediation.
- The website describes mold services in general terms without naming specific equipment, containment methods, or post-remediation testing. Ask exactly what their process involves before signing.
- Their service area spans eight towns across northeastern Wyoming. For locations beyond Gillette, confirm lead times and whether emergency response is truly available at the same speed.
- With 37 reviews and a 5.0 rating, the sample size is small enough that one or two bad experiences could shift the picture. The absence of negatives is a good sign, but it is not the same as a 4.9 with hundreds of reviews.