Provider profile
Rocky Mountain Restoration LLC
Provider snapshot
What this listing says
Cheyenne homeowners dealing with water damage that has led to mold, who want a single locally owned crew to handle extraction, drying, and remediation under one contract.
Best for
- Cheyenne and Laramie County homeowners who need water damage extraction and drying with 24/7 emergency response.
- Property owners whose water damage has progressed to mold and want one company to handle both the water mitigation and mold remediation.
- Homeowners in older Cheyenne properties who need asbestos testing before renovation work begins.
- Buyers or sellers in southeastern Wyoming who need mold or asbestos testing as part of a real estate transaction.
About this company
Rocky Mountain Restoration is a locally owned restoration company in Cheyenne, Wyoming, run by owner Alan Jones. Their primary identity is water damage restoration — their domain is literally wyfloods.com — but they also handle mold remediation, mold testing, fire damage, storm damage, and asbestos testing. They do both mold testing and mold remediation, which creates a financial conflict of interest you should understand before hiring them for testing.
The company references IICRC S500 standards for water damage and IICRC S700 standards for fire and smoke damage on their service pages. Their mold remediation process follows a containment-based approach: isolating affected areas, using air filtration equipment, removing contaminated materials, and addressing the underlying moisture source. Nothing on the website names specific equipment brands or unusual methods beyond standard restoration practices.
Alan Jones is listed as owner on the About page. The company operates out of 717 Co Rd 128A Unit C in Cheyenne and claims 24/7 availability. Several reviews reference the company responding within 30 to 60 minutes of a call. The team appears small — reviews consistently name Ethan as the primary field technician, with Cole, Christian, and Sam also doing on-site work, and Megan handling office coordination and insurance paperwork.
A perfect 5.0 rating across 32 Google reviews is unusual. Most of those reviews come from the past two years and describe water damage jobs rather than mold work specifically. The rating reflects genuine satisfaction — multiple Local Guides with substantial review histories have left detailed accounts — but the small review count means a few bad experiences could shift the number quickly.
Services
Service area
Headquartered in Cheyenne, Wyoming at 717 Co Rd 128A Unit C. The company lists service coverage across Cheyenne, Laramie, Burns, Pine Bluffs, Torrington, Wheatland, Ranchettes, and Hillsdale in Laramie County and southeastern Wyoming. The outer edges of this claimed area are 70-80 miles from their base, which would affect emergency response times.
Review consensus
Ethan is named in at least 12 of 32 reviews and draws consistent praise for explaining each step of the restoration process, answering questions, and showing up on time. Alan (owner) is mentioned positively for initial assessments and responsiveness. Christian is named in three reviews for fast arrival and hands-on work alongside Ethan. Megan is praised in two reviews for handling insurance coordination and office communication. Cole is named in two reviews for demolition and cleanup work. Multiple reviewers highlight response times under an hour, including one who received service within 30 minutes of calling.
0 found across 32 total reviews at 5.0★. No one-star or negative reviews exist in the last 18 months. With 32 total reviews at a 5.0 rating, there is no complaint data to analyze.
The review profile skews heavily toward water damage emergency work — flooded basements and broken pipes — rather than mold remediation. Only two reviews (Edwarda Lee and Jacob Preston) specifically mention mold. The company started as a carpet cleaning operation based on older reviews (2017-2022), and the transition to full restoration services appears relatively recent. This means their mold remediation track record is shorter than the overall review history suggests.
Ethan (field technician — positive across 12+ reviews for communication, punctuality, and thoroughness). Alan (owner — positive in 3 reviews for assessments and responsiveness). Christian (field technician — positive in 3 reviews for fast response and on-site work). Megan (office coordinator — positive in 2 reviews for insurance handling and phone communication). Cole (field technician — positive in 2 reviews for demolition and cleanup). Sam (field technician — positive in 1 review for mold remediation work). Tom (carpet cleaning — positive in 1 older review).
Ask for Ethan if your job involves water damage or mold — he is the most consistently praised technician across reviews. Since there are no negative reviews to flag concerns, the main risk is the testing-remediation conflict of interest. Get your mold test from a separate company if you want an unbiased assessment of whether you actually need remediation.
Keep in mind
- Rocky Mountain Restoration does both mold testing and mold remediation. A company that tests for mold has a financial incentive to find problems it can then bill to fix. Consider getting an independent mold test from a company that only does testing.
- Most of the 32 Google reviews describe water damage jobs, not mold remediation. There is limited public feedback specifically about their mold work.
- The service area claims stretch from Cheyenne to Torrington (about 80 miles) and Wheatland (about 70 miles). Response times that far from their Cheyenne base will not match the 30-to-60-minute arrival times reviewers report locally.
- The website does not name specific equipment brands, remediation certifications held by individual technicians, or post-remediation clearance testing procedures. Ask about these before signing a contract.