Provider profile
NorthStar Restoration Services
Provider snapshot
What this listing says
Wausau-area homeowners and businesses dealing with water damage that has led to mold growth, where 24/7 emergency response and in-house reconstruction matter.
Best for
- Wausau and Central Wisconsin homeowners who need emergency water extraction that may lead to mold remediation under one company.
- Commercial property owners who want a pre-arranged emergency response plan through the PREP program.
- Homeowners who want mold remediation and structural repair handled by the same crew, avoiding a second contractor.
- Buyers in Green Bay, Stevens Point, or Marshfield who need a restoration company willing to travel from Wausau.
About this company
NorthStar Restoration Services operates out of Wausau, Wisconsin, and handles the full chain from water extraction to mold remediation to structural rebuild. That end-to-end capability is their primary identity: when a pipe bursts or a fire hits, they show up for the emergency, dry or clean the space, remediate any mold that follows, and then reconstruct what was damaged. They claim more than 100 years of combined experience across their team.
On the mold side, their website describes a six-step process: inspection, containment using negative pressure with HEPA air scrubbers, removal, antimicrobial treatment, structural repairs, and air purification. They offer Post-Remediation Verification with third-party air testing. They also run a Priority Response Emergency Plan (PREP) program for commercial properties, which gives enrolled businesses faster response priority.
The company holds IICRC credentials and is headquartered at 4900 Stewart Avenue in Wausau. They serve both residential and commercial clients across Central Wisconsin, with service area pages for Green Bay, Stevens Point, Marshfield, Minocqua, Eagle River, and about 25 smaller communities. They offer financing and accept insurance claims.
4.8 stars across 306 Google reviews is a strong number for a restoration company. Most of the volume comes from water damage and cleaning jobs rather than mold-specific work, but the operational pattern — fast response, clear communication, named technicians who show up consistently — carries across service lines.
Services
Service area
Headquartered in Wausau, Wisconsin. Serves Central Wisconsin including Marshfield, Stevens Point, Mosinee, Weston, Wisconsin Rapids, Merrill, Minocqua, Eagle River, Rhinelander, Antigo, Medford, and about 20 smaller communities. Also lists Green Bay, Appleton, and surrounding areas — a reach of roughly 150 miles from their Wausau base.
Review consensus
Dylan Worzalla is the most frequently named technician, earning praise across duct cleaning, carpet cleaning, and general restoration for staying late to finish jobs and explaining his process. Tim S. draws similar praise for carpet and tile cleaning — multiple reviewers mention him by name and request him specifically. Julia (also referred to as Julie) runs scheduling and gets singled out for friendliness and responsiveness. On the restoration side, Steve, Nick, Dave, and John appear in water damage and fire damage reviews. Reviewers consistently mention fast response times (often same-day for emergencies), clear communication throughout multi-day drying projects, and crews that are respectful of the property.
2 found across 306 total reviews at 4.8★. One reviewer hired NorthStar after a total-loss house fire for inventory and item cleaning. They praised the cleaning quality but said the inventory was left unfinished and the bill was high enough that the insurance company paid roughly half the original charges. The owner responded that the homeowner chose to finish the inventory themselves and that a third-party working for the insurer disputed the billing. The second one-star review came from a Local Guide with 113 reviews who left no text; the owner responded that their interaction was limited and NorthStar was not ultimately involved in the project.
NorthStar responds to 100% of negative reviews with personalized, detailed replies that engage with the specifics of each complaint rather than using template language. The billing dispute review drew a multi-paragraph response explaining the inventory situation and insurance dynamics. This suggests active reputation management by someone who knows the details of each job, not a generic customer service script.
Dylan Worzalla (technician — duct cleaning, carpet cleaning, general restoration — consistently positive, praised for attention to detail and going above and beyond). Tim S. (technician — carpet cleaning, tile/grout cleaning — consistently positive, frequently requested by name). Julia/Julie (office — scheduling and customer service — consistently positive). Steve (field — water damage response — positive). Nick (field — water damage response — positive). John (project manager — positive). Dave/David (field — water damage, fire damage cleanup — positive). Preston (crew — cleanup — positive). Kenzie (crew — cleanup — positive). Cody (crew — cleanup — positive). Derih (crew — positive). Croix (crew — positive). Maisyn (crew — positive). Josh (technician — duct cleaning — positive). Michelle (field — fire damage — positive). Tyler (crew — positive). Brandon (crew — positive). Ryan (crew — positive). Taylor (crew — positive). Paul (crew — positive). Jay (operations — positive). Shawn (operations — positive).
Ask for Dylan or Tim if you need duct or carpet cleaning — they have the strongest individual track records in the reviews. For mold remediation or water damage, confirm your project manager by name and get the scope and pricing in writing before work begins. The billing dispute in the negative reviews is a one-off tied to a complex fire-loss inventory, but it is a reminder to clarify costs with your insurance adjuster upfront.
Keep in mind
- NorthStar does both mold testing and mold remediation. That creates a conflict of interest: the same company diagnosing the problem also profits from fixing it. Ask whether they use a third-party testing lab or if you can bring your own inspector.
- Most of their 306 reviews are for water damage, carpet cleaning, and duct work. Mold-specific reviews are scarce, so the strong 4.8 rating reflects their restoration and cleaning work more than their mold remediation track record.
- Their service area spans from Eagle River to Green Bay to Marshfield — a geographic footprint covering hundreds of miles. Response times outside the Wausau core area will vary.
- One recent reviewer flagged billing that the insurance company disputed and paid roughly half the original invoice. The owner's response attributed this to a third-party acting on behalf of the insurer, not to inflated charges.