Provider profile
PuroClean of Western Milwaukee
Provider snapshot
What this listing says
Waukesha and western Milwaukee homeowners dealing with water damage or mold after a pipe burst, sewer backup, or basement flood who want a franchise crew that handles insurance coordination.
Best for
- Waukesha, Brookfield, and western Milwaukee homeowners needing water damage mitigation or mold remediation after a pipe burst or flooding event.
- Homeowners who want the restoration company to handle insurance coordination and documentation directly.
- Property owners dealing with mold growth following unresolved water damage who want the same team to handle both drying and remediation.
- Commercial property managers in the Milwaukee metro needing 24/7 emergency response for water, fire, or biohazard situations.
- Homeowners who had fire or smoke damage and need contents cleaning, pack-out, and deodorization handled by one company.
About this company
PuroClean of Western Milwaukee is a PuroClean franchise based in Waukesha, WI, owned by Keegan Trudgen and Timothy Lohse. They handle water damage, mold, fire and smoke damage, biohazard cleanup, and reconstruction for both residential and commercial properties across the western Milwaukee metro.
On the mold side, their website describes using containment, HEPA air filtration devices, and HEPA vacuums during remediation. They mention recommending a clearance test by a third party after remediation, which is a good sign for a company that also does the remediation work. They use infrared cameras and moisture meters for detection, and their QuickDry System for drying uses dehumidification and air movers. Nothing about their equipment or methods stands out as unusual for a restoration franchise, but their stated practice of recommending third-party clearance testing is worth noting.
The franchise operates 24/7 and coordinates directly with insurance companies. They serve Waukesha, Milwaukee, Brookfield, Elm Grove, Muskego, New Berlin, Pewaukee, Sussex, Wauwatosa, and several smaller communities. They hold IICRC certification and EPA Lead Safe certification.
4.9 stars across 102 Google reviews is exceptional. Nearly every review mentions the same two-person core crew by name, which suggests a tight, consistent operation rather than a rotating cast of subcontractors.
Services
Service area
Headquartered in Waukesha, WI at 21870 Watertown Rd. Serves Waukesha, Milwaukee, Brookfield, Elm Grove, Merton, Muskego, New Berlin, Pewaukee, Sussex, Wauwatosa, Buena Vista, and Edgewood. The website also claims Racine and West Bend, which would extend the service area significantly south and north of Waukesha.
Review consensus
Anthony (identified as project manager in multiple reviews) is named in roughly 30 of the scraped reviews. Reviewers describe him as communicative, knowledgeable, and responsive. Mario is named almost as frequently, often paired with Anthony on jobs. Together they draw praise for fast initial response (often same-day), clean jobsites with no debris left behind, and clear explanations of the process. Donavin, Chris, Traci, Aliera, Orlando, and several other crew members receive positive mentions. Multiple reviewers note that the team handled insurance communication on their behalf. Barbara George (Local Guide, 18 reviews) described their response to the August 2025 Milwaukee flood, and Sher Lustig (Local Guide, 91 reviews) praised the team after dealing with 5 feet of water. Michael Gutierrez (Local Guide, 27 reviews) noted the crew removed all debris, hand-cleaned exercise equipment, and treated belongings with care.
0 found across 102 total reviews at 4.9★. No recent negative reviews to assess. The scraped sample contains zero reviews at 3 stars or below from the last 18 months.
The same two names, Anthony and Mario, appear together in the majority of reviews spanning over two years. This level of crew consistency is unusual for a franchise operation and likely explains the high rating. Reviewers are not praising the PuroClean brand in the abstract; they are praising specific people who show up repeatedly. The risk is that if Anthony or Mario leave, the customer experience could change significantly.
Anthony Enriquez (project manager — positive, named in ~30 reviews for communication, knowledge, responsiveness). Mario (technician — positive, named in ~25 reviews, consistently paired with Anthony). Donavin (technician — positive, named in 5+ reviews for hard work and efficiency). Chris (technician — positive, named in 2 reviews). Traci (office/coordinator — positive, named in 3 reviews for helpfulness and responsiveness). Aliera/Alicia (technician — positive, named in 2 reviews). Orlando (technician — positive, named in 1 review). Stevie (technician — positive, named in 1 review via website testimonial). James (technician — positive, named in 1 review via website testimonial). David (technician — positive, named in 1 review). Ryan Beardsley (technician — positive, named in 1 review for roofing follow-up). Tim Kreczmer (technician — positive, named in 1 review). Isidro (technician — positive, named in 1 review). Sergio (technician — positive, named in 1 review). Nichole (technician — positive, named in 1 review). Daemon (staff — positive, named in 1 review). Keegan (owner — positive, named in 1 review). Megken (technician — positive, named in 1 review). Maria (technician — positive, named in 1 review). Enrique (technician — positive, named in 1 review). Epi (technician — positive, named in 1 review). George (technician — positive, named in 1 review).
Ask for Anthony as your project manager. He runs most jobs and is the person reviewers credit for clear communication and follow-through. With no negative reviews in the last 18 months across 102 reviews, there is no complaint pattern to warn you about, but confirm that the same core crew will handle your job before signing.
Keep in mind
- PuroClean of Western Milwaukee does both mold testing and mold remediation. This is a conflict of interest: the company finding the mold also profits from removing it. Ask whether they will accept a third-party test, or request that an independent inspector confirm the scope before remediation begins.
- This is a franchise operation. The owners and core crew (Anthony, Mario) drive the strong reviews, but franchise staff can rotate. Confirm who will be on your specific job.
- Their website mentions recommending a third-party clearance test after remediation, but does not commit to requiring one. Ask whether clearance testing is included or optional.
- The service area spans from Waukesha to Milwaukee, Racine, and West Bend. If you are on the outer edges, confirm response times before booking.
- Nearly all Google reviews describe water damage work. Mold-specific and fire-specific reviews are rare in the sample, so the strong rating reflects water mitigation performance more than mold remediation specifically.