Provider profile
Lakeshore Restoration LLC
Provider snapshot
What this listing says
Manitowoc County homeowners dealing with water damage or mold who want a single contractor to handle testing, remediation, structural drying, and rebuild under one roof with 24/7 emergency response.
Best for
- Homeowners in Manitowoc, Sheboygan, or Brown County who need emergency water extraction and structural drying within hours of a flood or pipe burst.
- Property owners with mold discovered during a home purchase or after water damage who want inspection, remediation, and rebuild handled by one contractor.
- Landlords and property managers needing mold remediation with documentation suitable for insurance carriers.
- Homeowners looking for air duct cleaning or odor removal as a standalone service.
- Commercial property owners in northeast Wisconsin needing restoration work with direct insurance coordination.
About this company
Lakeshore Restoration LLC is a family-owned restoration company based in Two Rivers, Wisconsin, serving Manitowoc, Sheboygan, Brown, Calumet, and Kewaunee counties. Founded by Rigo Lopez, who has 16-plus years in the restoration industry, the company handles water damage, fire damage, mold inspection and remediation, sewage cleanup, biohazard work, air duct cleaning, and structural repairs. They hold IICRC Master Restorer designations and operate 24/7 with a stated 60-minute response time within a 30-mile radius.
What stands out here is the breadth of services under one company. They do their own mold testing with air and surface sampling sent to independent labs, then perform the remediation and the rebuild afterward. Their website references HEPA air scrubbers, negative air containment, thermal imaging cameras, moisture meters, and antimicrobial treatments. They also offer asbestos removal and hoarding cleanup, which is unusual for a company this size. Financing is available through Synchrony.
The About Us page claims 3,950-plus completed projects and 2,500-plus customers. Lopez built the company in Manitowoc County, and the team includes estimator Alex and crew members Raymond, Junior, Jose, and Paulido, all referenced by name in reviews. The company holds BBB A+ accreditation.
4.9 stars across 201 Google reviews is a strong number for a small-market restoration company. Most reviewers mention fast response times, clear communication throughout the project, and competitive pricing compared to larger regional competitors.
Services
Service area
Headquartered in Two Rivers, Wisconsin. Serves Manitowoc County, Sheboygan County, Brown County, Calumet County, and Kewaunee County. Specific cities include Two Rivers, Manitowoc, Sheboygan, Green Bay, De Pere, Kewaunee, Plymouth, Kiel, Mishicot, Maribel, Reedsville, Cleveland, Kohler, Howards Grove, and Sheboygan Falls. The 60-minute emergency response applies within a 30-mile radius of Two Rivers.
Review consensus
Rigo Lopez is the name that comes up most often. Reviewers describe him arriving within hours of a call, providing honest assessments, and giving second opinions without pressure. Alex draws praise for same-day site visits and quick estimates. Raymond and Junior are noted for air duct cleaning. Multiple reviewers highlight competitive pricing compared to other quotes in the area. Communication is the most consistent theme: reviewers say the team explains each step, returns calls quickly, and leaves the work area clean.
2 found across 201 total reviews at 4.9★. Eric Hetzel (1-star, June 2025) says the work itself was fine but describes inflated charges and line items added after the initial bill. The owner's response states the customer kept insurance funds owed to the company and left the review as retaliation for a demand-for-payment letter. Lori Seefeldt (2-star, January 2025) describes unfinished basement work, crews showing up without calling, damaged baseboards, wrong paint, and a missing outlet cover. The owner's response says the project was 90 percent complete with no payment received, and that the customer demanded $300 for items already covered by insurance. Both disputes involve insurance-funded projects where payment timing became contentious.
Both negative reviews follow the same pattern: an insurance-funded project where the homeowner and Lakeshore disagreed about billing after work was completed. In both cases, the owner's public responses are unusually detailed and confrontational, including language like 'criminal enterprise' and accusations of extortion. This suggests billing disputes may escalate quickly with this company. The owner responds to 100 percent of negative reviews, which shows engagement, but the tone of those responses is more adversarial than conciliatory.
Rigo Lopez (owner/estimator — consistently praised for fast response, honest assessments, and hands-on involvement). Alex (estimator/crew — praised for same-day visits and quick estimates). Raymond (technician — praised for air duct cleaning). Junior (technician — praised for air duct cleaning). Jose (crew member — mentioned positively). Paulido (crew member — mentioned positively).
Lakeshore Restoration earns strong marks for speed, communication, and competitive pricing from the vast majority of its 201 reviewers. Ask for Rigo or Alex on the initial assessment. Get a written, fully itemized estimate before work begins, and clarify the payment timeline relative to your insurance payout to avoid the kind of billing disputes that produced both of this company's recent negatives.
Keep in mind
- Lakeshore Restoration does both mold testing and mold remediation. That means the same company identifying the problem also profits from fixing it. Consider getting an independent mold test before committing to their remediation scope.
- Both recent negative reviews involve billing disputes that escalated into contentious exchanges. The owner's public responses are detailed but combative, including accusations directed at the reviewers. Ask for a fully itemized estimate before work begins and confirm in writing what is included.
- Their service area spans five counties from Two Rivers to Green Bay, roughly 60 miles. The 60-minute response claim applies within 30 miles. Confirm response time for your location before an emergency arises.
- Insurance claim assistance is a selling point, but both negative reviewers describe disagreements over insurance-funded payments. Make sure you understand who receives the insurance check and when the contractor expects payment.