Provider profile
Superior Cleaning & Restoration
Provider snapshot
What this listing says
Portage and Wood County homeowners who want a family-owned restoration company that handles both water damage and mold under one roof, with 24/7 emergency response.
Best for
- Homeowners in Stevens Point, Plover, or Wisconsin Rapids dealing with water damage or mold who want a single company to handle both.
- Property owners who need emergency response on weekends or holidays — multiple reviewers confirm Darren picks up calls outside business hours.
About this company
Superior Cleaning & Restoration operates out of Plover, Wisconsin, serving Portage and Wood Counties. Darren and Kim Darner have run this family-owned operation since 1987, giving them close to four decades in the cleaning and restoration business. Their primary identity is a restoration company — water damage, mold, fire and smoke — but they also run a commercial cleaning side handling janitorial contracts, carpet cleaning, and floor care.
The mold work follows an eight-step process that starts with sealing off contaminated areas and ends with waste disposal. They use air movers and dehumidifiers for drying and offer a proprietary fogging system marketed for germ elimination. They handle insurance paperwork directly and say they work with major carriers including State Farm, Allstate, Travelers, and Nationwide.
5.0 stars across 18 Google reviews is a perfect score, but the review count is low. Most of the feedback centers on Darren personally — his responsiveness, weekend availability, and clear communication. That consistency is notable, but 18 reviews over several years means you are relying on a thin track record.
Services
Service area
Headquartered at 3550 Post Rd in Plover, Wisconsin. They serve Portage and Wood Counties, listing Plover, Stevens Point, Whiting, Lake Wazeecha, Wisconsin Rapids, Marshfield, Kronenwetter, Mosinee, Weston, Rothschild, and Waupaca as service areas.
Review consensus
Darren's personal responsiveness is the strongest theme. Kendra A, deborah matuszeski, and Craig Lewis all describe him answering calls on holiday weekends or coming out quickly when other companies did not respond. Kathy Albert praised the team for answering all questions and completing remediation quickly. Sheila Mabry, a Local Guide with 49 reviews, described handling a severe hoarding situation and rated them 10 out of 10. Trevor Klabunde named both Darren and Sydney as doing an "amazing job." Berkshire Stevens Point, a commercial client, noted years of repeat business. Wanda Ashbeck called them "reasonably priced."
0 found across 18 total reviews at 5.0★. No one-star reviews exist across 18 total reviews at 5.0 stars. There are zero negative reviews of any kind in the last 18 months.
The review pattern suggests a small-volume, owner-operated business where Darren handles most client contact personally. Nearly every detailed review mentions him by name. This is consistent with the family-owned model — you are likely working directly with the owner, not a dispatcher or crew lead. The downside is that 18 reviews over decades of operation may reflect a company that does not actively solicit feedback, making the sample unrepresentative.
Darren (owner — praised in 6 reviews for responsiveness, weekend availability, clear communication, and fast emergency response). Sydney (team member — praised by Trevor Klabunde alongside Darren for doing an "amazing job").
If you are in the Plover or Stevens Point area and want to deal directly with the business owner, Darren's track record of personal responsiveness is strong. Ask for a separate mold assessment before agreeing to remediation, and request specifics on their testing and clearance process — the website does not detail these.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest — the same company that tells you mold exists also gets paid to remove it. Consider getting an independent mold assessment before committing to their remediation work.
- 18 total Google reviews across nearly 40 years in business is a very thin review profile. You have limited third-party evidence to evaluate their mold-specific track record.
- The website describes an eight-step mold remediation process but does not name specific equipment, testing methods, or post-remediation clearance procedures. Ask what testing protocol they follow and whether they provide clearance testing.
- Their service area lists 12 cities across Portage and Wood Counties plus Waupaca. For a family-sized operation, that is a broad geographic spread — confirm response times for locations farther from Plover.