Provider profile
SERVPRO of Stevens Point
Provider snapshot
What this listing says
Stevens Point and Central Wisconsin homeowners dealing with water damage or mold after plumbing failures, with a franchise team that regularly shows up same-day and handles insurance paperwork.
Best for
- Stevens Point, Plover, and Central Wisconsin homeowners who need mold remediation tied to a water damage event — this crew handles both the water extraction and mold work under one roof.
- Insurance claim situations where you want a company experienced in adjuster coordination — one reviewer who works as an adjuster called them the only serious choice for insurance claim work in Central Wisconsin.
- Homeowners who need reconstruction after mold or water damage, since SERVPRO of Stevens Point handles tearout, drying, remediation, and rebuild with their own crews.
- Commercial property owners facing mold or water damage who need fast response and minimal downtime.
About this company
SERVPRO of Stevens Point is a locally owned franchise in Stevens Point, Wisconsin, run by Brice W. and Barry J. Nelson. They operate across Stevens Point, Wausau, and Marshfield, covering Central Wisconsin. Mold is one of several services — their primary workload is water damage and fire restoration, with construction and rebuild capabilities in-house.
On the mold side, their website describes a seven-step process: inspection, containment, air filtration with HEPA vacuums and air scrubbers, antimicrobial treatment, material removal, cleaning, and reconstruction. They also do mold testing and sampling. Having in-house construction means they can handle tearout and rebuild without subcontracting, which keeps the timeline shorter. They also offer packout and contents storage at their own facility.
The SERVPRO brand has been operating since 1967, and the Stevens Point franchise staff trains at SERVPRO's corporate facility with ongoing IICRC-industry certification. The ownership also covers Wausau and Marshfield locations, so they can pull crews from a larger pool.
4.9 stars across 113 Google reviews is unusually strong. The volume and consistency suggest this franchise runs a tight operation — reviewers regularly name individual crew members and praise same-day or next-day response, even on weekends and holidays.
Services
Service area
Headquartered in Stevens Point, Wisconsin at 5217 Heffron Court. Their website lists Stevens Point, Plover, Manawa, Iola, and Wittenburg as service areas. The ownership group also operates SERVPRO of Wausau and Marshfield, giving them broader Central Wisconsin coverage.
Review consensus
Speed is the dominant theme. Reviewers consistently report same-day or next-day response, including weekends and holidays. Michael Miller is the most frequently named staffer — he handles initial assessments, coordinates with insurance, and multiple reviewers describe him as patient, knowledgeable, and responsive. Jamie Wenzel is praised as a sales and customer service contact who puts people first and follows through. Shawn gets repeat mentions for hands-on work quality and strong personality. The broader crew — Tony, Drew, Will, Beza, Jordan, Joe, Taber, Brett, and Clint among others — draws praise for being respectful of property, efficient, and willing to explain each step. Several reviewers specifically note the team moved furniture, protected floors, and left the space looking better than before the damage. One reviewer (Christine Van Meter) confirms a mold/mildew job completed in 2.5 days.
2 found across 113 total reviews at 4.9★. Two complaints, both one-offs with different issues. Roland Halvorson (Local Guide, 17 reviews) reported a SERVPRO employee driving recklessly in a purple Ford Ranger — the owner responded with a generic acknowledgment. John Giannini Jr (11 reviews) described his storage unit being trashed during a flood cleanup, with heavy containers stacked carelessly on fragile items. The owner's response claimed the handling was done by a different company, not SERVPRO. Neither complaint relates to mold or restoration quality.
The owner responds to 100% of negative reviews, but the quality varies. The Halvorson response was a brief template ("we take feedback seriously, please reach out"). The Giannini response was personalized and provided a factual rebuttal — claiming the belongings were handled by a different company. The contrast suggests the owner engages more when the complaint is directly attributable. Also notable: one 5-star review is from Brice Nelson (no text), who shares a last name with the owners. This does not affect the rating meaningfully given the volume of genuine reviews.
Michael Miller (sales/project manager — praised repeatedly for responsiveness, knowledge, and insurance coordination). Jamie Wenzel (sales/marketing — praised for customer-first approach, quick response, explaining process). Shawn (field crew — praised for work quality and personality). Barry Nelson (owner — mentioned by name in reviews as responsive). Tony (field crew — praised for neatness and detail, described as 'like a surgeon'). Drew (field crew — praised for cleanup work). Will (field crew — frequently named for water extraction and mitigation). Brett (field/project lead — praised for mitigation work). Taber (field crew — praised for respectfulness and efficiency). Clint (field crew — praised for communication). Luke (project coordination — praised for going above and beyond). Joe (field crew — praised for hard work). Beza (field crew — praised for teamwork and efficiency). Jordan (field crew — praised for mitigation work). Nick (field crew — praised for respectfulness). Josh (field crew — praised for tearout work). Brandon (field crew — praised for gutting and cleanup). Tristan (field crew — praised for respectfulness). Zach (field crew — praised for water removal). MaryJo (office — praised as 'unsung hero' of the office). Eric (field crew — praised for response time). Randy (field crew — praised for work quality). Emma (field crew — praised for cleanup). Walter (field crew — mentioned positively).
This is a high-volume restoration franchise with a deep bench of named crew members and an unusually high rating for the review count. If you are hiring them for mold, ask specifically about mold project experience (most reviews reference water or fire) and get an independent test to offset the conflict of interest. Request Michael Miller or Jamie Wenzel as your point of contact — they are the most consistently praised for communication and follow-through.
Keep in mind
- They do both mold testing and mold remediation. That means the same company diagnosing the problem also profits from the fix. Ask whether they will accept a third-party test result, or consider getting an independent assessment before committing to remediation.
- This is a franchise operation — while locally owned, the website content is largely templated from SERVPRO corporate. The mold remediation process described is the national SERVPRO playbook, not necessarily customized to this location's specific equipment or methods.
- Their stated service area includes Stevens Point, Plover, Manawa, Iola, and Wittenburg, but the ownership group also covers Wausau and Marshfield. Confirm which crew will actually handle your job and what the response time looks like for outlying areas.
- Most reviews focus on water damage and fire restoration. There is very little mold-specific review feedback, so the strong rating reflects the broader business, not mold work specifically.