Provider profile
PuroClean Restoration Professionals
Provider snapshot
What this listing says
Stevens Point and central Wisconsin homeowners dealing with water damage or mold after burst pipes or flooding, where 24/7 response and insurance coordination matter.
Best for
- Homeowners in Stevens Point, Wausau, or Wisconsin Rapids who need same-day water extraction after a pipe burst or basement flood.
- Property managers and commercial facilities needing a single vendor for water, fire, mold, and biohazard restoration with insurance documentation.
- Homeowners who want duct cleaning bundled with carpet cleaning from the same crew.
- Anyone dealing with mold after water damage who wants a company that recommends third-party clearance testing post-remediation.
About this company
PuroClean Restoration Professionals is a PuroClean franchise based at 3288 Church St in Stevens Point, Wisconsin. Owner Samantha Casey took over the franchise after a career in customer success and operational management, and she cites her own experience with mold exposure as a motivator for entering the restoration field. The company serves residential and commercial clients within a 1-hour radius of Stevens Point, covering Wausau, Wisconsin Rapids, Marshfield, Schofield, and dozens of smaller central Wisconsin communities.
The mold remediation page describes a process that includes containment, HEPA air filtration, HEPA vacuuming, EPA-registered disinfectants, and a recommendation for third-party clearance testing after the work. They also mention infrared cameras and moisture meters for detection. For water damage, they reference a proprietary "PuroClean QuickDry System" using dehumidification and industrial fans. The company handles carpet cleaning, duct cleaning, sewage cleanup, fire and smoke restoration, biohazard cleanup, and reconstruction in addition to mold work.
Samantha's about page describes 10+ years in customer success and strategic account leadership before acquiring this franchise. The previous ownership team included Kevin and Beth, who appear frequently in older reviews. The company holds IICRC certification and EPA Lead Safe certification.
The Google rating sits at 4.7 stars across 88 reviews. The large majority are 5-star, with only 2 one-star reviews in the recent window. For a franchise operation in a mid-sized Wisconsin market, that volume and rating reflect a solid track record, though the review base is still modest enough that a few bad experiences could shift the number.
Services
Service area
Headquartered at 3288 Church St in Stevens Point, Wisconsin. The company claims a 1-hour service radius covering Stevens Point, Wausau, Wisconsin Rapids, Marshfield, Schofield, Plover, Mosinee, Kronenwetter, Rothschild, Weston, and 50+ additional communities across Portage, Marathon, and Wood counties. Google reviews confirm jobs in Stevens Point, Wausau, Wisconsin Rapids, and Marshfield.
Review consensus
Kevin is the most frequently named staff member across years of reviews, praised for managing water damage projects from start to finish, coordinating contractors, and keeping communication clear. Miah and Ty (also listed as Tyrone) earn repeat praise specifically for duct cleaning work — multiple reviewers call out their friendliness and willingness to explain the process. Jeff is mentioned as a supervisor who holds contractors accountable on pricing and quality. Patrick gets positive marks for crawlspace and duct work. Christina and Chris are named for carpet cleaning. Brad DeBot, a commercial client, has reviewed twice over several years noting consistent fast response, including a sewage pump emergency handled within minutes. Several reviewers mention fast arrival times — one noted the crew arrived 20 minutes after calling, another within 10 minutes for a commercial sewage issue.
2 found across 88 total reviews at 4.7★. 2 found across 88 total reviews at 4.7 stars. Maria McClellan (Local Guide, 100 reviews) described a billing dispute where the company sent two different invoices — a lower one to insurance and a higher one to the customer. She also reported the company started the job, then left mid-project for a higher-priority job and had to be called back. The owner response was a generic statement about customer service that did not address the billing or scheduling specifics. Kim Chatellier (6 reviews) hired the company for mold remediation of personal items and reported that belongings went missing. The company acknowledged they did not create a written or photographic inventory of items before, during, or after the remediation. The owner at the time (Beth) responded with what the reviewer called "empty platitudes." The posted owner response was a brief sentence offering to rectify the situation without engaging with the specifics of the missing items or the lack of inventory documentation.
Both negative reviews describe accountability gaps rather than quality-of-work problems — one about billing transparency, the other about inventory tracking for off-site items. Owner responses to both complaints follow a similar pattern: brief, non-specific offers to help without addressing the substance of the complaint. The company has changed ownership since the second complaint (Beth to Samantha Casey), so the inventory issue may reflect practices under previous management. The billing complaint is more recent (June 2025) and occurred under current ownership.
Kevin (project manager/field lead — strongly positive, mentioned in 8+ reviews). Jeff (supervisor — positive, praised for contractor oversight). Miah (technician, duct cleaning — positive, mentioned in 5+ reviews). Ty/Tyrone (technician, duct cleaning — positive, mentioned in 5+ reviews). Patrick (technician, crawlspace/ducts — positive). Christina/Chris (technician, carpet cleaning — positive). Christopher (technician — positive). Nate (technician — positive). Carter (technician — positive). Cy (technician, duct/carpet — positive). Kia (technician — positive). Zac/Zak (technician, water damage — positive). Maria (technician, water damage team — positive). John A (technician, carpet cleaning — positive). Colton (technician, duct cleaning — positive). Jared/Jarred (technician, duct cleaning — positive). Allen/Alan (technician, carpet cleaning — positive, mentioned in 4+ reviews). Dylon (technician, cleaning — positive). Will (technician, water damage — positive). Beth (previous owner — positive in reviews as operator, named in negative for response to missing items complaint). Samantha Casey (current owner — website only, not yet named in Google reviews).
For water damage in the Stevens Point area, this is a strong option — Kevin and the field crew get consistently good marks for fast response and clear communication. If you need mold remediation, ask upfront about getting an independent inspector rather than relying on their own assessment, and get every cost in writing before work starts. If any personal items will leave your property for cleaning, insist on a documented inventory with photos before they are removed.
Keep in mind
- They do both mold testing (inspection with moisture meters and infrared cameras) and mold remediation. That creates a conflict of interest: the same company identifying the problem also profits from fixing it. Ask whether they will accept a third-party assessment or if you can bring your own inspector.
- One reviewer reported receiving two different invoices for the same job — one sent to insurance at a lower amount and a separate higher bill sent to them directly. The owner response did not address the billing specifics. Get a written scope and price agreement before work begins.
- Another reviewer hired them for mold remediation of personal items and reported missing belongings. The company acknowledged they did not inventory items before or during the remediation process. If you are sending contents out for cleaning, request a written inventory with photos before anything leaves your property.
- The service area claims cover 60+ communities within a 1-hour radius of Stevens Point. Confirm response times and travel charges if you are near the outer edges of that radius.