Provider profile
SERVPRO of Pewaukee & Sussex
Provider snapshot
What this listing says
Pewaukee and Sussex homeowners dealing with water damage that has led to mold, where having the same SERVPRO franchise handle both mitigation and reconstruction under one roof simplifies the insurance process.
Best for
- Pewaukee, Sussex, and Waukesha County homeowners who need mold remediation tied to an existing water damage event — this crew handles both under one scope of work.
- Homeowners whose insurance company referred them for water or mold work, since multiple reviewers confirm SERVPRO coordinates directly with insurers and documents the drying process to their standards.
- Basement flooding emergencies where same-day or next-day response matters — reviewers consistently report crews arriving within hours of the initial call, including evenings and weekends.
- Commercial property managers needing a single vendor for water mitigation, mold cleanup, and reconstruction across office or retail spaces.
About this company
SERVPRO of Pewaukee & Sussex is a restoration franchise covering Waukesha County, owned by Ryan W. Kaun and Johan D. Van Niekerk. Their primary work is water damage mitigation, but they also handle mold remediation, fire and smoke cleanup, storm damage, and reconstruction. They operate out of Pewaukee and serve Sussex, Waukesha, and Oconomowoc.
What sets this location apart from a standalone mold company is the full pipeline: they handle water extraction, drying, mold remediation, and then reconstruction with their own crews. That means one company from the moment the basement floods through the final drywall patch. Their staff holds IICRC training through SERVPRO's corporate facility. The website describes containment, HEPA vacuuming, and air scrubber use during mold work, along with antimicrobial treatments. They also handle hazmat cleanup, sewage, biohazard, and content packout.
The franchise has been operating under the SERVPRO brand since 1967 nationally, though this Pewaukee & Sussex location is locally owned. Ryan and Johan are visible in the operation — Ryan handles estimates and owner-level decisions, while the field crews rotate through named technicians who show up consistently in reviews.
With a 4.9-star rating across 64 Google reviews, this is an unusually high score for a restoration company. Most of the volume comes from water damage jobs, with a handful of mold and fire cleanup reviews mixed in. The consistency of praise across dozens of named crew members suggests a well-run operation rather than a few standout employees.
Services
Service area
Headquartered in Pewaukee, Wisconsin. Serves Pewaukee, Sussex, Waukesha, and Oconomowoc in Waukesha County. The service area appears focused on the western suburbs of Milwaukee.
Review consensus
Tony (estimator and project lead) is the most frequently named employee, praised across at least a dozen reviews for fast estimates, clear explanations, and follow-through during the insurance process. Dave handles project management on reconstruction jobs and gets credit for keeping timelines on track. Mitch, CJ, Vinnie, Jack, Shane, and Gavin appear repeatedly as field crew, with reviewers noting their friendliness, speed, and care for the home. Paula and Elaina handle office coordination and get praise for walking first-time claimants through the insurance process. Several reviewers specifically note that crews cleaned up after themselves daily and communicated proactively about scheduling.
1 found across 64 total reviews at 4.9★. The single complaint comes from Amy Fisher (March 2025), who says owner Ryan did not disclose equipment rental charges upfront. She reports that a dehumidifier and air scrubber were left in her condo for nearly two weeks without a cost discussion, and that she only learned about daily charges after the fact. She also states Ryan needed authorization from State Farm to leave equipment past three days but claimed he had never heard of that requirement. Ryan offered a 50% discount, but Amy felt the original charges were inflated. The owner response is a generic invitation to call the office — it does not address the specific pricing claims.
The pricing complaint is a single incident, but it touches on a structural issue common to restoration franchises: equipment rental fees that accumulate daily can surprise customers who assume the initial estimate covers everything. Notably, another 5-star reviewer (Aidan Whinnery) mentions a cost miscommunication that was resolved quickly with Ryan, suggesting pricing transparency has been an occasional friction point even among satisfied customers. The owner response to the 1-star review is a template deflection rather than a specific rebuttal, which contrasts with the otherwise strong service reputation.
Tony/Anthony (estimator, project lead — consistently positive across 12+ reviews). Ryan Kaun (owner — positive in most reviews, named in the one negative for pricing dispute). Johan Van Niekerk (co-owner — positive, praised for quick response and water remediation insights). Dave/Dave S/Dave Green (project manager, reconstruction — positive). Mitch (field crew — positive across multiple reviews). CJ (field crew — positive across multiple reviews). Jack (field crew — positive). Vinnie (field crew — positive across multiple reviews). Shane (field crew — positive). Gavin/Gavin D (field crew — positive across multiple reviews). Miguel (field crew — positive). Dante/Dante H (technician — positive, praised for capability). Mike (field crew — positive). Nigel (field crew — positive). Fenton (field crew — positive). Zach (field crew — positive). Jam (field crew — positive). Jorge (field crew — positive). Devin (field crew — positive). Isaac G (field crew — positive). Paula (office coordinator — positive). Elaina (office/outreach — positive across multiple reviews). Toni (estimator — positive).
This is a well-regarded restoration franchise with a deep bench of named crew members and a standout estimator in Tony. Ask for a written breakdown of all equipment rental charges and daily rates before signing off on any work. If a pricing question comes up, reviewer experience suggests escalating to Ryan directly tends to resolve it.
Keep in mind
- One reviewer reported that equipment rental costs for dehumidifiers and air scrubbers were not disclosed upfront, leading to a billing dispute with owner Ryan. Ask for a written estimate that includes daily equipment charges before work begins.
- This is a SERVPRO franchise, meaning the national brand sets the process framework, but service quality depends on the local owner and crew. The Pewaukee location's reviews are strong, but don't assume another SERVPRO location will deliver the same experience.
- Most reviews are for water damage, not mold. While the company lists mold remediation and a few reviewers mention mold work specifically, the bulk of their visible track record is in water mitigation and drying.
- They do not perform mold testing or inspection — you will need a separate company for pre- and post-remediation testing, which actually removes the conflict of interest that arises when the same company tests and remediates.