Provider profile
Aquire Restoration Inc.
Provider snapshot
What this listing says
Northeast Wisconsin homeowners dealing with mold tied to water damage who want a single company to handle testing, remediation, and full reconstruction under one roof.
Best for
- Oshkosh, Fox Valley, and northeast Wisconsin homeowners who need mold remediation with reconstruction handled by a single contractor.
- Homeowners unsure whether they actually have a mold problem -- multiple reviewers report Jeff and John coming out for free assessments and honestly telling them no work was needed.
- Basement water damage situations where mold has developed and the property needs both drying and structural repair.
- Commercial property managers in Winnebago County and surrounding areas who need fast emergency response with one-hour turnaround.
- Landlords dealing with mold in rental units who want a practical approach explained clearly before work begins.
About this company
Aquire Restoration is a full-service restoration contractor headquartered in Oshkosh, Wisconsin, with a second office in Kaukauna. Owner Jeff Edmunds founded the company in 2007 and remains actively involved in estimates and customer calls. Mold is one of several damage types they handle alongside water, fire, storm, sewer, and biohazard work. They also operate a general contracting division for reconstruction, meaning they can take a project from initial remediation through finished rebuilding.
On the mold side, their website describes a five-step process: source identification using thermal imaging, containment, HEPA filtration with negative air machines, removal of contaminated materials, and reconstruction. They hold IICRC credentials including Applied Microbial Restoration Technician (AMRT) certifications. They do both mold testing and remediation, which creates a conflict of interest worth understanding before you hire them. They also offer a mold inspection request form through their website.
Aquire has been voted best restoration contractor in Winnebago County seven years running, and they hold an A+ BBB rating. The company claims nearly 20 years of experience and lists IICRC Master Water Restorer, Master Fire/Smoke Restorer, and HAAG Roofing Inspector among their team credentials. They are a Lead-Safe firm and offer financing through LendKey.
At 4.7 stars across 154 Google reviews, the rating is strong. The few recent negatives are largely questionable -- two appear to be spam accounts with no review text and no record of doing business with the company. The remaining complaint involves an unanswered holiday-weekend emergency call.
Services
Service area
Headquartered in Oshkosh, Wisconsin, with an additional office in Kaukauna. They list 24 Wisconsin counties including Winnebago, Brown, Outagamie, Fond du Lac, Sheboygan, Manitowoc, Calumet, and Waupaca, and name over 130 specific cities. They claim coverage for more than 50% of Wisconsin, though response times will vary significantly outside the Fox Valley corridor.
Review consensus
Jeff Edmunds, the owner, shows up personally for estimates and often provides free assessments when no work is needed. John (sometimes identified as John M. or John Mauer) gets repeated praise for fast response times, clear explanations, and honest evaluations. Craig is highlighted as a project manager who communicates well and holds work to high standards. Multiple reviewers mention receiving free visits where Aquire advised them on DIY fixes rather than selling unnecessary services. Response times are a recurring theme -- several reviewers report someone arriving within an hour of calling.
3 found across 154 total reviews at 4.7★. Two of the three one-star reviews come from accounts with zero other reviews and contain no text. The owner responded to both stating there is no record of these reviewers as customers, and flagged them as spam. The third, from a Local Guide with 46 reviews, describes calling the 24/7 emergency line on July 4th and getting no answer. The owner's response acknowledged the situation but noted it was early morning on a holiday and that they aim for one-hour response times. The owner also pointed out the reviewer left a negative review before giving the team a chance to respond.
The owner responds to every negative review with personalized replies that engage with specifics rather than using template language. On the two suspected spam reviews, the responses include details about why the reviewer could not be identified in their system. On the emergency-line complaint, the response acknowledged the issue while providing context. This level of engagement suggests active reputation management driven by the owner rather than a marketing team.
Jeff Edmunds (owner — praised repeatedly for hands-on involvement, free assessments, honest advice, and fast personal response). Craig (project manager — praised for communication, high standards, and finishing work well). John / John M. / John Mauer (estimator/technician — praised for fast response, honesty, educational approach, and free visits). Logan (technician — praised for finishing work alongside Craig). Dave (technician/crew lead — praised for knowledge, empathy, and carpet cleaning). Matt (estimator — praised for quick assessments and quotes). Clayton / Clayton Carroll (project manager — praised for communication, responsiveness, going above and beyond). Tyler / Tyler Semenas (technician — praised for quick response and evaluation). Shawn / Shawn Erickson (project manager — praised for communication, cost management, and timely coordination). Jen (crew lead — praised for expertise and compassion on fire restoration). Travis (project manager — praised for responsiveness and claims process management). Mike (sales/outreach — praised for friendliness and getting the company name out). Steve (technician — praised for flood cleanup work). Jessip / Jesop (technician — praised for friendliness). Colby (technician — praised for attic work). Jarred (technician — praised for professionalism). Nick (technician — praised briefly).
The negative reviews here are mostly noise -- two likely spam accounts and one holiday-weekend phone issue. The real signal is in the positives: Jeff, John, and Craig show up repeatedly by name with specific praise for honesty, including multiple stories of free visits where they told the customer no work was needed. If you hire Aquire for mold work, ask for an independent clearance test given they do both testing and remediation, and confirm emergency line coverage if your situation could arise on nights or weekends.
Keep in mind
- Aquire does both mold testing and mold remediation. When the same company tests and remediates, they have a financial incentive to find problems. Consider getting an independent test before or after their work.
- Their service area spans 24 Wisconsin counties and lists over 130 cities. Response times will vary significantly depending on how far you are from Oshkosh or Kaukauna.
- One reviewer called the 24/7 emergency line on a holiday weekend and got no answer, only a message to call the office. The owner responded that they may have been assisting another client, but the experience suggests the emergency line is not always staffed.
- They offer financing through a third-party lender (LendKey). Ask about the terms and interest rates before signing up, as these are separate from Aquire's own billing.