Provider profile
Valor Restoration
Provider snapshot
What this listing says
Lake Villa and Lake County homeowners dealing with burst pipes or basement flooding who want a restoration company with 30-60 minute response times and transparent, competitive pricing.
Best for
- Lake Villa, Lindenhurst, Antioch, and Lake County homeowners who need same-day water extraction after a pipe burst or basement flood.
- Kenosha or Milwaukee residents who need mold remediation from a company that also handles the underlying water damage.
About this company
Valor Restoration is a water damage and restoration company based in Lake Villa, Illinois, serving Lake County and parts of southeastern Wisconsin. Their primary identity is emergency water mitigation — burst pipes, flooded basements, sump pump failures — with 24/7 availability and claimed 30-60 minute response times. Tyler, who appears to be the owner, handles initial calls and often shows up on-site personally.
What stands out is the geographic split in their services. Water damage restoration and fire cleanup are available across their full Illinois and Wisconsin service area, but mold remediation and asbestos services are offered only in Wisconsin (Milwaukee, Kenosha, and surrounding communities). They hold IICRC certification and claim 12 years of hands-on restoration experience. The website mentions commercial-grade extraction equipment, industrial air movers, and dehumidifiers, though nothing unusual for a company of this type.
Services
Service area
Headquartered in Lake Villa, Illinois (60046). Serves Lake County communities including Lindenhurst, Antioch, Round Lake Beach, Grayslake, Gurnee, Libertyville, Vernon Hills, Waukegan, Fox Lake, and Third Lake. Also lists Saint Charles and Rockford in Illinois, and Kenosha and Milwaukee in Wisconsin. The website claims a 30-mile radius or two-hour drive from Lake Villa, which is a broad footprint stretching into two states.
Review consensus
Tyler is named in at least six reviews for fast response, showing up personally, and giving straightforward estimates. Catharine Rocha specifically noted his pricing was lower than competitors. Russell was praised by Mark Mitchell for handling a flooded crawl space. Multiple reviewers highlight arrival within an hour, insurance paperwork assistance, and a respectful, friendly crew. Kayla Collazo-Thomas described Tyler and his team pumping five feet of water from her basement over a full week. Kim Zanzucchi noted Tyler showed up on a Sunday afternoon after a dishwasher failure.
1 found across 23 total reviews at 5.0★. Cindy Ocampo hired Valor for water mitigation and was told the company would try to keep costs below $10,000 — the insurance claim maximum. The final bill reached $12,000 before restoration work even began. She described a lack of transparency about total costs until after the basement was already in mid-process. The owner responded acknowledging that water mitigation scope can evolve as hidden moisture is uncovered, and offered to discuss the project directly. The response was detailed and personalized, not a template.
Every review in the packet describes water damage work — burst pipes, flooded basements, sump pump failures. No reviews mention mold remediation or fire restoration specifically. This suggests water mitigation is Valor's bread-and-butter service, and their mold and fire work has limited track record in the review data.
Tyler (owner/point of contact — praised in multiple reviews for fast response, personal involvement, and fair pricing). Russell (technician — praised by Mark Mitchell for crawl space work).
Valor has an unusually strong review profile for a young company — 23 reviews, all five stars except one. The one complaint is about pricing communication, not workmanship. Ask Tyler for a written cost estimate with a clear cap before work starts, especially if you are working within an insurance claim limit.
Keep in mind
- Valor does both mold testing and mold remediation in Wisconsin, which creates a conflict of interest — the same company diagnosing the problem also profits from fixing it. Consider getting an independent mold assessment before committing to their remediation work.
- One reviewer reported that costs escalated from an initial estimate of under $10,000 to over $12,000 during mitigation, without clear upfront communication about the total. The owner response acknowledged that scope can shift as hidden damage is uncovered, but the reviewer felt blindsided. Get a written breakdown of costs before work begins.
- Mold remediation and asbestos services are Wisconsin-only. If you are in Illinois and need mold work, Valor does not offer that service in your state.