Provider profile
SERVPRO of Lake Geneva
Provider snapshot
What this listing says
Lake Geneva and Walworth County homeowners dealing with water damage or mold who want a single franchise team to handle demolition, drying, remediation, and reconstruction under one roof.
Best for
- Walworth County homeowners facing water damage emergencies who need same-day response — multiple reviewers report crews arriving within 35 minutes of the initial call.
- Property owners who want demolition, drying, remediation, and reconstruction handled by one company instead of coordinating multiple contractors.
- Homeowners with significant damage who need belongings packed out and stored — SERVPRO of Lake Geneva runs its own secure storage and contents restoration facility.
- Commercial facility managers and multi-family property owners who want a pre-built emergency response plan through the ERP program.
- Insurance-referred jobs where the carrier already works with SERVPRO — reviewers note smooth coordination with adjusters and agents.
About this company
SERVPRO of Lake Geneva is a family-owned franchise serving Walworth County from its base on Sheridan Springs Road. Timothy and Alicia Weber run the operation — Timothy brings over 20 years in the restoration industry and holds IICRC credentials, while Alicia manages the business side. They position themselves as a one-stop shop: water extraction, mold remediation, fire and smoke cleanup, reconstruction, and even contents packout from a secure storage facility.
The standout capability here is scope. Most restoration companies subcontract reconstruction or contents work. This franchise handles demolition, drying, remediation, and rebuild with in-house crews. They also run a packout operation where they store and restore belongings off-site during major projects. For commercial clients, they offer Emergency Ready Profiles — pre-built response plans so facility managers have a contact and protocol before disasters hit.
The Weber family has built a roster of named crew leads — Anthony, Joe, Seth, Eric — who show up repeatedly across years of reviews. That kind of staff continuity is unusual in restoration work, where turnover runs high. Multiple reviewers mention returning to SERVPRO for second and third projects, and insurance agents and HOAs in the area refer them.
70 Google reviews at 4.4 stars is a solid but not exceptional track record. The rating reflects a few complaints over the years rather than any persistent quality problem. For a restoration company handling emergency work — where stressed homeowners and insurance disputes are the norm — a 4.4 with this review volume signals steady, not spectacular, performance.
Services
Service area
SERVPRO of Lake Geneva is headquartered in Lake Geneva, Wisconsin. They serve cities across Walworth County including Elkhorn, Delavan, Whitewater, East Troy, Genoa City, Williams Bay, Darien, Sharon, Walworth, and Fontana. Response times likely vary — reviewers in the Lake Geneva area report crews arriving within 35 minutes, but outlying cities like Whitewater and Sharon sit 20-30 miles from the home base.
Review consensus
Fast emergency response is the most common theme — Pam Lee got a callback within 20 minutes, johnson renee had a crew and equipment on-site in 35 minutes, and Shawn Genke's crew arrived at 8 AM the next morning after a late-evening call. Reviewers consistently name Anthony as the project manager who communicates well and keeps jobs on track. Joe leads field crews and draws praise for showing up when promised. Seth earns mentions for crew communication and detail. dawn wagner, a repeat customer, singled out Nick, Seth, Jonathan, Bryce, Sean, and Conner for leading teams across multiple jobs, along with Sherry for office follow-up. Sandra Javorek praised Eric for managing a fuel oil spill project that came in under the quoted estimate. Several reviewers note that crews cleaned up thoroughly after demolition and took care with belongings.
2 found across 70 total reviews at 4.4★. Kurt Zaeske (February 2026) said SERVPRO refused to let him use his original flooring vendor for restoration and cancelled the project when he wanted a second contractor involved. The owner responded that no contract was ever signed and no project was active — a direct factual disagreement. Zaeske is a single-review account with no likes. Sam Baer (July 2025) hired SERVPRO to clean smoke residue from an empty house before moving in. After two cleaning visits, residue remained visible on walls with a simple wipe test. The job cost over $1,700, exceeding the original quote. The owner offered to discuss the issue but did not address the incomplete work or the cost overrun in the response.
With only two negative reviews in 18 months — each about a different issue — there is no established complaint pattern. The owner responds to every negative review, but response quality varies: the Zaeske response provided specific factual context (no signed contract existed), while the Baer response was a generic template offering to discuss without engaging the details. The franchise's strength shows in staff continuity — Anthony and Joe appear in reviews spanning 2021 through 2026, suggesting low turnover for key crew leads.
Anthony (project manager/estimator — praised repeatedly across 2021-2026 for communication and detail). Joe (crew lead — praised repeatedly for reliability and hard work). Seth (crew lead — praised for communication and thoroughness). Eric (manager — praised for commitment and bringing a project under quote). Alex (crew — praised for being 'especially incredible' during water damage response). Conner (crew — praised for demolition work). Sherry (office staff — praised for speedy follow-up). Chelsea (crew — praised alongside Alex). Nick, Jonathan, Bryce, Sean (crew leads — praised by repeat customer dawn wagner).
SERVPRO of Lake Geneva delivers strong emergency water damage response with a stable crew that reviewers call back for repeat jobs. Ask for Anthony or Joe by name if your project is significant. Get your mold testing done by an independent inspector before agreeing to remediation, and nail down the scope of work and final cost in writing — the one detailed negative review involved both incomplete work and costs exceeding the quote.
Keep in mind
- This company does both mold testing and mold remediation, which creates a conflict of interest. The same company that tells you how bad the problem is also profits from fixing it. Get an independent test from a separate inspector before committing to remediation work.
- One reviewer reported paying over $1,700 for smoke residue cleaning that required two visits and still left residue on walls. The owner response offered to discuss but did not address the specifics. Ask for clear scope-of-work documentation and satisfaction criteria before work begins.
- A reviewer who wanted to use their own flooring vendor for part of the restoration said SERVPRO cancelled the entire project. The owner responded that no contract was ever signed. Clarify upfront whether you can bring your own subcontractors for portions of the work.
- This is a franchise operation. SERVPRO corporate sets the brand and training standards, but the Lake Geneva location operates independently under the Webers. Quality depends on local management and crews, not the national brand.
- The service area spans roughly a dozen small cities across Walworth County. If you are on the edges — Whitewater, Sharon, Genoa City — confirm response time expectations before an emergency arises.