Provider profile
Daleen Services
Provider snapshot
What this listing says
Lake Geneva area homeowners needing mold or water damage work from an owner-operated restoration company with 24/7 emergency response and direct insurance billing.
Best for
- Homeowners in the Lake Geneva, Walworth County, or northern McHenry County area dealing with water, fire, or mold damage who want to work directly with the business owner.
- Insurance claim situations where you need a company that handles billing directly with your carrier and documents the work for adjusters.
- Emergency water or sewage situations requiring same-day response -- the company advertises a 60-minute arrival time and 24/7 availability.
- Attic mold or insulation problems caused by poor ventilation, pest contamination, or condensation -- a niche service many restoration companies skip.
- Lakefront or vacation property owners in the Geneva Lake area who need a local company familiar with the seasonal damage patterns of the region.
About this company
Daleen Services is a family-owned restoration company based in Lake Geneva, Wisconsin, covering southern Wisconsin and northern Illinois. Owner Kevin Daleen runs every project directly, and reviewers consistently mention reaching him by phone and getting same-day responses. The company handles water damage, fire damage, sewage cleanup, mold remediation, attic restoration, waterproofing, and reconstruction, positioning itself as a single-source option from emergency response through final rebuild.
The standout here is the owner-involvement model. Kevin shows up on estimates, answers calls after hours, and multiple reviewers describe him personally explaining processes and options before work begins. The field crew -- Dom, Noah, Collin, Joey, and Mark -- gets named repeatedly for leaving job sites clean and keeping homeowners informed during multi-day projects. The company claims IICRC certification and offers a 1-year warranty on all work.
Daleen has been operating since 2017 and serves both residential and commercial properties. Kevin's email is the company's primary contact, and several reviewers note he responded within hours of emergency calls, including evenings and weekends. The company offers financing through Hearth for larger projects.
4.9 stars across 82 Google reviews is unusually high for a restoration company. Only one review falls below 4 stars in the past 18 months, and that complaint was about a driving incident on the road, not about the quality of any restoration work.
Services
Service area
Headquartered in Lake Geneva, Wisconsin. Covers Walworth County and southern Kenosha County in Wisconsin (Lake Geneva, Burlington, Delavan, Fontana, Williams Bay, Genoa City, Elkhorn, Twin Lakes, Kenosha, Pleasant Prairie) and northern McHenry County in Illinois (Harvard, Antioch, Richmond, Spring Grove, Poplar Grove, Wonder Lake, Woodstock, Huntley). The coverage area is broad for a small company -- confirm response time if you are near the edges.
Review consensus
Kevin Daleen gets the most mentions by far -- reviewers describe him answering calls quickly, showing up to assess damage personally, and explaining every step before work starts. His field crew draws strong praise too: Dom and Noah are frequently named together for water mitigation and cleanup work (Mike Smith, Brett Adams, Kevin Sullivan, jim b all mention them). Collin gets called out for knowledge and thoroughness (jim b, Cindy Hirschfield, Pamela Carlson). Mark is praised for patience in answering questions during a mold remediation job (Terence Alwin). Multiple reviewers emphasize that the crew left job sites spotless and communicated throughout multi-day projects.
1 found across 82 total reviews at 4.9★. The single recent negative is from August 2025. The reviewer states a Daleen-branded vehicle cut them off on the freeway using an oncoming merge lane without signaling. Kevin responded directly, identifying himself as the driver and explaining the company was responding to flooding outside their normal service area. He acknowledged the merge lane confusion and apologized. This complaint has zero relevance to restoration work quality.
Kevin responds to negative reviews personally and by name, not with a template. The single owner response in the packet identifies himself, explains the specific circumstance, and apologizes -- a genuine engagement pattern rather than reputation management. The overwhelming volume of 5-star reviews naming specific crew members suggests the praise is organic rather than solicited.
Kevin Daleen (owner -- praised in 25+ reviews for responsiveness, knowledge, and direct involvement). Dom (field technician -- praised by Mike Smith, jim b, Brett Adams, Kevin Sullivan for cleanup quality). Noah (field technician -- praised by Mike Smith, Brett Adams, Kevin Sullivan for professionalism). Collin/Colin (field technician -- praised by jim b, Mark Shipley, Pamela Carlson, Cindy Hirschfield for knowledge and thoroughness). Joey (field technician -- praised by Mike Smith, Mark Shipley). Mark (field technician -- praised by Mark Shipley, Pamela Carlson, Terence Alwin for patience and courtesy).
With 82 reviews at 4.9 stars and only one negative that has nothing to do with restoration work, Daleen has an unusually clean track record. Ask for Kevin directly when you call -- nearly every positive review mentions him by name, and he handles estimates personally. For mold work specifically, confirm the scope and timeline upfront since mold is one service among several the company offers.
Keep in mind
- Daleen does not do mold testing or inspections -- they handle remediation only. You will need a separate inspector to test before and after the work, which is actually the cleaner arrangement.
- The company lists a broad service area spanning from Kenosha and Janesville in Wisconsin to Huntley and Woodstock in Illinois. If you are on the edges of that coverage, confirm response time for your specific location.
- This is a small, owner-operated company. The upside is direct access to Kevin on every project. The downside is capacity -- during heavy storm or flood seasons, availability may tighten.
- The website is heavy on marketing language and light on specifics about equipment, certifications, or team credentials beyond IICRC. Ask Kevin directly about what training his crew holds.