Provider profile
The Dry Guys
Provider snapshot
What this listing says
Kenosha homeowners dealing with basement flooding or post-leak mold who want a family-owned crew that has won Best of Kenosha ten years running and responds around the clock.
Best for
- Kenosha-area homeowners who need same-day water extraction after a basement flood, burst pipe, or appliance leak.
- Homeowners who discover mold after water damage and want one company to handle both the drying and the mold work.
- Commercial property owners in southeast Wisconsin or northeast Illinois needing after-hours emergency restoration.
About this company
The Dry Guys is a family-owned restoration and cleaning company based in Kenosha, Wisconsin. They operate as a division of Lake Shore Inc. and have been serving southeast Wisconsin and northeast Illinois for over 35 years. Mike and Jamie Johnson own the business. Their primary work is water damage restoration and mold remediation, though they also do carpet, upholstery, and area rug cleaning.
For water damage, they use thermal imaging cameras and moisture meters to track the source and extent of moisture, then deploy dehumidifiers, heated fans, and pipe flanges for subfloor drying. Their carpet cleaning uses the HOST dry extraction system, which lets you walk on carpets immediately after cleaning. They handle both residential and commercial jobs and offer 24/7 emergency service. The owner, Mike, holds Water Restoration Technician, Applied Structural Drying, Applied Microbial Restorer, Fire & Smoke Restorer, and Lead Abatement Worker certifications. General Manager Frank holds WRT and ASD certifications plus an MBA.
Services
Service area
Headquartered in Kenosha, Wisconsin. They serve southeast Wisconsin and northeast Illinois and have been recognized as Best of Kenosha for ten consecutive years. Specific cities beyond Kenosha are not listed on the website, so confirm coverage for locations outside Kenosha County.
Review consensus
Fast response time is the dominant theme. Multiple reviewers report calls answered at odd hours and crews on-site within one to two hours. Jessica draws praise for walking customers through the water extraction process and leading crews during a neighborhood-wide flood event. DJ gets repeated mentions for being responsive, knowledgeable, and explaining work as it progresses. Mike is praised for working long hours on-site, handling insurance coordination, and answering middle-of-the-night calls. Matt and Matty receive compliments for carpet cleaning quality and punctuality. Frank is noted for putting homeowners at ease during initial assessments. Dylan is recognized for same-day assessments and consistent communication when owners could not be present. Jacob drew praise for persistent cleanup work and explaining the drying process.
0 found across 100 total reviews at 4.9★. No negative reviews (1-3 star) appeared in the last 18 months. The single 4-star review, from Megan Shaffer in July 2025, praised the field technicians but noted that Jamie Johnson came across as rude in email communication.
The near-total absence of negative reviews across 100 total ratings is unusual. One possible explanation: this is a smaller, owner-operated company where Mike and other owners are personally involved in jobs, which tends to produce more consistent service than franchise or large-crew operations. The one concern that did surface, a communication tone issue in email, points to a front-office vs. field gap that is common in small restoration firms.
Mike (owner, on-site restoration lead — positive). Jamie Johnson (Director of Administration, owner — mixed; one reviewer found email communication rude). Frank (General Manager, initial assessments — positive). Jessica (crew lead, water extraction — positive). DJ (estimator/documentation, on-site work — positive). Dylan (assessment and remediation — positive). Jacob (crew lead, water damage cleanup — positive). Matt/Matty (technician, carpet cleaning — positive). Terry (technician, remediation work — positive). Will (water remediation — positive). Kathy (office staff, follow-up — positive).
With 4.9 stars across 100 reviews and zero complaints in the last 18 months, The Dry Guys have an exceptionally clean track record. Ask for Mike or Jessica on water damage jobs. The only flag in recent reviews is a communication tone issue with the administrative side, so if email interactions feel off, call and speak to someone directly.
Keep in mind
- They do both mold inspection and mold remediation, which is a conflict of interest. Consider getting an independent mold test before or after their work to confirm the scope and the results.
- Their roots are in carpet cleaning and water damage. Mold remediation is one of several services they offer, not a standalone specialty.
- Their website claims coverage across southeast Wisconsin and northeast Illinois. Confirm they will service your specific city before booking, especially if you are outside Kenosha County.
- The website does not describe specific mold remediation methods, containment procedures, or post-remediation testing. Ask about these before signing a contract.