Provider profile
Restoration 1 of Kenosha
Provider snapshot
What this listing says
Kenosha County and Lake County IL homeowners who want one contractor from water extraction through full kitchen or bathroom rebuild.
Best for
- Kenosha County or northern Lake County IL homeowners dealing with water damage, fire damage, or mold who want one company from emergency response through reconstruction.
- Property owners with insurance claims — the team works directly with adjusters and handles claims documentation.
- Landlords needing accelerated timelines to minimize tenant displacement during restoration.
About this company
Restoration 1 of Kenosha is a franchise location that operates across the Wisconsin-Illinois border, headquartered on Roosevelt Road in Kenosha but branded under the Waukegan territory. They hold a general contractor license, which means they handle the full arc from emergency water extraction and mold removal through drywall, flooring, and full room rebuilds — no handoff to a separate construction crew.
The general contractor license is the real differentiator here. Most restoration companies subcontract the rebuild phase. This location keeps it in-house, and multiple reviewers confirm they got full kitchen and bathroom remodels completed by the same team that did the initial mitigation. They also work directly with insurance carriers on claims documentation.
As a Restoration 1 franchise, they follow the national brand's IICRC-aligned training and 24/7 response commitment. The local operation is led by Mindi Newman on the coordination side and Leo Prozument on the field and content side. They claim one-hour response times for emergencies.
Services
Service area
Headquartered in Kenosha, Wisconsin. Serves Kenosha County WI, Racine County WI, and Lake County IL. Specific cities listed include Kenosha, Bristol, Salem Lakes, Pleasant Prairie, North Chicago, Beach Park, Zion, Winthrop Harbor, Woodworth, and Great Lakes.
Review consensus
Mindi Newman draws the most mentions — at least eight reviewers name her specifically, praising her communication, follow-through, and ability to coordinate insurance claims smoothly. Leo is named in five reviews for hands-on work including basement water diagnosis, mold checks, and staying in contact during remodels. Alex gets credit from two reviewers for remodel execution. An insurance agent (Marc Levin) recommends the team based on how they handle his clients' claims.
0 found across 17 total reviews at 5.0★. No complaints to report. Zero negative reviews exist in the last 18 months.
The review base clusters heavily around July 2024, with 11 of 17 reviews posted within a four-week window. Several reviewers mention Mindi by a networking-group nickname ("Queen of Clean") and reference the Kenosha Chamber of Commerce. This suggests a portion of the review volume comes from business network contacts rather than arms-length customers. The reviews from identifiable restoration customers (Ashley Brown, Michael Pobiecke, Brandon Newman, Cheri Shuman) do describe real projects with specific details.
Mindi Newman (coordinator/owner — overwhelmingly positive, praised for communication, insurance coordination, and follow-through). Leo Prozument (field tech/content lead — positive, named for water diagnosis, mold inspection, and remodel communication). Alex (restoration/remodel — positive, credited for remodel execution). James (field tech — positive, named once alongside Leo for basement water repair).
The team behind this franchise — Mindi, Leo, and Alex — gets consistent praise from the customers who describe actual restoration projects. Ask for Mindi as your point of contact for insurance coordination. The small review count and clustering pattern mean you are relying more on the team's track record than on broad community validation. Get an independent mold assessment before agreeing to their remediation scope.
Keep in mind
- They do both mold testing and mold remediation. That means the same company telling you mold exists is the one billing you to remove it. Consider getting an independent mold test before committing to their remediation scope.
- This is a franchise operation. Quality depends on the local owner-operator, not the national brand. The local team is small — if key staff like Mindi or Leo leave, the experience could change.
- 17 Google reviews is a small sample. The 5.0 rating is perfect but based on limited volume — it tells you nobody has complained yet, not that hundreds of customers were satisfied.
- The service area spans two states and three counties. Confirm response times to your specific location, especially if you are on the edges of their coverage in Racine County or southern Lake County.