Provider profile
SERVPRO of Hayward
Provider snapshot
What this listing says
Northern Wisconsin homeowners in Sawyer, Washburn, or Burnett County who need mold remediation from an owner-operated SERVPRO franchise with 15+ years of restoration experience and in-house reconstruction.
Best for
- Hayward, Spooner, and Sawyer County residents who need mold remediation and reconstruction handled by one company without coordinating separate contractors.
- Cabin and lake home owners in northern Wisconsin dealing with seasonal mold or mouse infestation cleanup in properties that sit vacant for months.
- Commercial property managers in Burnett, Washburn, or Polk County who need emergency water damage response with mold followup from a team covering rural areas.
- Homeowners needing post-fire or post-flood mold work from a franchise that has deployed storm teams to disaster zones outside their normal service area.
About this company
SERVPRO of Hayward is a franchise in northern Wisconsin owned by Andrea Klar, who opened this location in September 2016. Klar also owns SERVPRO of Barron, Dunn & Rusk Counties in Boyceville, which she started in 2011. Between the two locations, her team covers seven counties across a large stretch of rural northern Wisconsin — Sawyer, Washburn, Burnett, Polk, Barron, Dunn, and Rusk.
The mold remediation process follows standard SERVPRO franchise procedure: containment, air filtration with HEPA vacuums and air scrubbers, antimicrobial treatments, removal of affected materials like drywall and carpet, and reconstruction. They do remediation and reconstruction under one roof, so you do not need to hire a separate contractor to rebuild after mold removal. The website mentions IICRC-industry certification for staff, though it does not name specific certifications held.
Klar is hands-on. Multiple reviewers name her directly — she handled insurance coordination, showed up on-site, and fielded calls personally. She has over 15 years in the restoration business. The team that shows up consistently includes Chris, Taj, Antonio, and Michael, who appear across reviews spanning carpet cleaning, water extraction, and mold work.
A 4.8-star rating across 65 Google reviews is strong. The single recent negative involved a multi-month project with communication breakdowns, but the overwhelming majority of reviews describe fast response times and friendly crews, even for jobs as far away as Ormond Beach, Florida during Hurricane Milton relief.
Services
Service area
Headquartered at 12826N US-63 in Hayward, Wisconsin. Serves Hayward, Spooner, Webster, Stone Lake, Shell Lake, Grantsburg, Minong, Danbury, Birchwood, and Siren. Covers Sawyer, Washburn, Burnett, and Polk Counties from the Hayward location, plus Barron, Dunn, and Rusk Counties from the sister franchise in Boyceville. This is a large rural territory across northern Wisconsin.
Review consensus
Chris draws the most individual praise — reviewers describe him as friendly, fast, and good at explaining his process during carpet cleaning and mold work. Taj and Antonio are named together on carpet jobs and praised for politeness and efficiency. Andrea Klar gets called out by name for personal involvement, insurance support, and rearranging schedules to fit customers in. Jake handled a crawlspace mold removal job and stayed in contact throughout. Several reviewers note the team traveled to Florida for Hurricane Milton relief and performed well under disaster conditions. Response time is the strongest theme — multiple reviewers describe same-day or next-day arrivals.
1 found across 65 total reviews at 4.8★. One 2-star review from Laurie Mueller (November 2025) describes a project that fell apart over four months. She reports lack of communication, having to find contractors herself, mistakes, and poor workmanship. She eventually walked away from the project. The owner responded with a generic invitation to call and discuss — no specifics about what went wrong or what they would do differently. This is the only negative review in the recency window.
The single negative review stands in sharp contrast to the rest of the profile. Most reviews describe short-duration jobs (carpet cleaning, water extraction, duct cleaning) where the team shows up, finishes quickly, and leaves. The negative review involved a months-long project — a different kind of engagement entirely. This suggests the team handles quick-turnaround work well but may struggle with extended project management and communication on longer jobs.
Andrea Klar (owner — positive), Chris (technician — positive), Taj (technician — positive), Antonio (technician — positive), Nicole (technician — positive), Phil (technician — positive), Josh (staff — positive), Terri (staff — positive), TJ (staff — positive), Jake (technician — positive), Valerie (staff — positive), Hailey (staff — positive), James (staff — positive), Michael/Mike (technician — positive).
For quick-turnaround mold remediation, water damage, or cleaning jobs in the Hayward area, this team delivers. Ask for Chris or Taj by name — they show up most often in reviews. For larger projects that will take weeks or months, put milestones and communication expectations in writing. The one negative review suggests long projects can go sideways without structured project management.
Keep in mind
- This is a SERVPRO franchise. Quality depends on local ownership and staffing. Andrea Klar runs this location, but if ownership changes, the experience could shift. Confirm who owns and manages the franchise before booking.
- Their service area spans seven counties across a huge portion of northern Wisconsin. If you are in Grantsburg, Siren, or Danbury — the far edges of their coverage — confirm response time and whether travel charges apply.
- The one recent negative review describes a project that dragged on for four months with communication gaps and workmanship issues. For large or complex jobs, set clear timelines and milestones in writing upfront.
- Most reviews focus on carpet cleaning, water damage, and general cleaning rather than mold-specific work. Only a few reviews mention mold remediation directly. Ask for references from recent mold jobs specifically.
- They do not do mold testing — only remediation. You will need a separate company to test and confirm the mold problem before and after their work.