Provider profile
ServiceMaster Recovery by Restoration Holdings - Green Bay
Provider snapshot
What this listing says
Green Bay area homeowners and commercial property managers who need mold remediation bundled with water or fire damage restoration from a multi-location franchise operation with 24/7 availability.
Best for
- Green Bay and Brown County residents dealing with mold discovered after a water event who want one company to handle extraction, drying, and mold cleanup under a single insurance claim.
- Commercial property managers in the Fox River Valley — from food processing plants to offices — who need mold inspection and remediation with insurance documentation.
- Homeowners in outlying counties like Door, Kewaunee, or Marinette where local mold remediation options are limited, since this franchise covers a wide geographic footprint.
- Insurance-referred jobs where the adjuster wants a recognized national brand with documented processes and a local crew.
- Property owners who need after-hours emergency response for water damage that could lead to mold — multiple reviewers confirm middle-of-the-night arrivals.
About this company
ServiceMaster Recovery by Restoration Holdings operates out of 3201 Market Street in Ashwaubenon, just off I-41 near Lambeau Field. This location doubles as the corporate headquarters for Restoration Holdings, a multi-franchise operation that Todd and Candie Frank started in 1996 when they bought the Green Bay franchise. Mold work is a subset of a much larger restoration business covering water damage, fire and smoke damage, storm recovery, and specialty cleaning.
Their commercial mold page describes air quality testing, containment, antimicrobial treatments, and dehumidification. They list industries served including food processing, healthcare, manufacturing, and offices. The website mentions EPA-registered antimicrobial solutions. Nothing on the mold pages stands out as unusual for a national franchise operation — the methods described are standard ServiceMaster Restore procedures. The real differentiator is scale: Restoration Holdings runs locations across Wisconsin, Minnesota, and Michigan's Upper Peninsula, with the Green Bay office able to mobilize crews across Brown, Door, Kewaunee, Outagamie, Calumet, Marinette, Manitowoc, Oconto, Shawano, and Waupaca counties.
Todd and Candie Frank grew the business from one franchise in 1996 to locations in Brookfield, Appleton, Rhinelander, Ashland, Wausau, Superior, Fond Du Lac, Plover, and Oshkosh. They also run continuing education classes for insurance agents on topics including mold remediation and containment. The ServiceMaster brand itself claims 65-plus years in the restoration industry.
At 4.5 stars across 135 Google reviews, the rating is respectable but not exceptional. The positive reviews are genuine and enthusiastic. The negatives cluster around a specific failure mode — jobs that stall or get abandoned mid-process — which warrants attention.
Services
Service area
Headquartered in Ashwaubenon (Green Bay), WI at 3201 Market Street. The website claims direct coverage of Brown, Door, and Kewaunee counties in full, plus communities in Outagamie, Calumet, Marinette, Manitowoc, Oconto, Shawano, and Waupaca counties. Restoration Holdings also operates locations in Appleton, Brookfield, Wausau, Rhinelander, Ashland, Superior, Fond Du Lac, Plover, and Oshkosh. Confirm which office handles your address — the broad footprint means your job could be routed to a different location.
Review consensus
Diego is the most frequently named technician across recent reviews, praised for politeness, attention to detail, and consistent communication. Kyle appears in multiple reviews as a responsive coordinator who has handled both residential emergencies and difficult apartment cleanups. Braydon and Ethan earn call-outs for friendly demeanor and clear explanations of the work process. On the management side, Chad drew praise as a project manager for settling a difficult case, Mike for scheduling responsiveness, and Rick K for tenacity on a large cabin restoration. Multiple reviewers highlight fast emergency response — including a 2 AM arrival for a Saturday night flooding call and a 12-person crew mobilized within 4 hours for a pre-cruise emergency. Insurance coordination comes up often as a positive.
6 found across 135 total reviews at 4.5★. 6 found across 135 total reviews at 4.5 stars. Paula Fredin (May 2026, Local Guide, 8 reviews) described a sewage backup where it took three weeks for cleanup to begin, crews showed up late or not at all, and the job was never finished — the antimicrobial spray was never applied and she had to hire other contractors. Caleb Prenger (May 2026, 1 review) reported a sewage backup where the company no-called/no-showed 4-5 times after taking a down payment, then delayed his refund until a credit card dispute forced it. Mocha (January 2026, Local Guide, 47 reviews) accused the company of bait-and-switch tactics. Kilometers (June 2025, 7 reviews) reported broken and lost contents in storage and price gouging — the owner response addressed the reviewer by a different name. Sandy Wisneski (January 2025, 2 reviews) described unsupervised young employees who did more damage than repair over a three-month project, with one worker citing tiredness as an excuse for poor workmanship. A June 2026 1-star review from a single-review account had no text, and the owner response said they could not find the reviewer in their records.
The two most detailed recent complaints (Fredin and Prenger, both May 2026) describe the same failure: sewage backup jobs where crews failed to show up repeatedly and the office went silent. This suggests a capacity or scheduling problem specific to sewage work, not a one-off lapse. The owner responses to these complaints were personalized — acknowledging frustration and inviting direct contact — but neither described what went wrong operationally. The June 2025 complaint where the owner addressed the reviewer by the wrong name raises a question about how carefully the management team tracks individual cases. Positive reviews heavily outnumber negatives and the praise is specific and names real people, which makes the negative pattern more notable by contrast.
Diego (technician — strongly positive across 3+ reviews for politeness and detail). Kyle (coordinator/technician — positive across 5+ reviews for fast response and customer handling). Braydon (technician — positive across 2+ reviews for friendliness and clear explanations). Ethan (technician — positive across 3 reviews for carpet cleaning and on-site work). Christian (technician — positive, paired with Diego). Antonio (technician — positive for fire cleanup). Bennett (coordinator — positive for project coordination). Anthony (positive across 2 reviews for walking customers through options). Chad (project manager — positive for case settlement). Mike (scheduling/director — positive across 3 reviews). Rick K (superintendent/construction — positive for large restoration project). Jeremy (positive across 2 reviews for promptness). Juan/Juan Rodriguez (technician — positive across 4+ reviews for hard work). Cameron (technician — positive across 2 reviews). Logan (positive for responsive sewage cleanup). Talon (positive for church water project). Hailey/Haley (positive across 2 reviews). Kim (positive). Joe Russell (positive for empathy and follow-through). Dakota and Dusty (positive as field team). Seth (positive for 2 AM emergency response). Brogan (positive for emergency water response). Dillon (positive across 2 reviews). DJ (positive across 2 reviews for restoration work). Jake (positive for hurricane response communication). Josh (positive for overseeing projects). Mark (positive for mold inspection photos). Trevor (positive for attic mold work). Zach (positive for field work). Justin (positive for insurance coordination). Richard (positive for contents cleaning). Janice (positive for cleaning). Carl (positive for same-day mold assessment and cleanup).
Ask for Diego or Kyle by name — they show up repeatedly in positive reviews. Get your scheduling commitment in writing, especially for sewage or mold jobs where the recent complaint pattern centers on no-shows. If the project involves mold testing, bring in an independent tester before agreeing to their remediation plan. The company responds well to emergencies and insurance-driven jobs, but follow-through on mid-project communication has broken down for some customers.
Keep in mind
- This company does both mold testing and mold remediation. The same team diagnosing your mold problem profits from fixing it. Get an independent mold test before agreeing to their remediation scope.
- Multiple recent 1-star reviews describe the same failure pattern: crews no-show or abandon jobs mid-project, and the office stops communicating. Two reviewers in May 2026 reported this on sewage backup jobs specifically. Ask for written scheduling commitments.
- Mold remediation is a small part of this company's workload. Most reviews describe water damage and fire restoration. You may want to confirm that the crew assigned to your mold job has specific mold remediation experience, not just water damage training.
- The service area claim spans 10-plus counties across northeastern Wisconsin. Confirm your address falls within the territory the Green Bay office serves directly, not a handoff to another franchise.
- Several owner responses to negative reviews follow a similar template pattern — apologize and ask the customer to call 920-336-7411. The responses acknowledge the complaints but do not describe specific corrective actions.