Provider profile
PuroClean of Green Bay
Provider snapshot
What this listing says
Green Bay homeowners dealing with basement flooding or water damage who need same-day emergency drying and want one company to handle the mold remediation that often follows.
Best for
- Green Bay area homeowners who need emergency water damage drying and want the same crew to handle any mold work that results.
- Insurance-referred jobs where your adjuster has already assigned PuroClean and you need to know what to watch for.
- Biohazard situations requiring same-day weekend response in the greater Green Bay area.
- Commercial property managers in Brown County who need a single vendor for water, fire, and mold across multiple properties.
About this company
PuroClean of Green Bay is a franchise location of the national PuroClean brand, based at 1364 Reber St in Green Bay, Wisconsin. Their primary workload is water damage mitigation, but they also handle mold remediation, fire and smoke restoration, biohazard cleanup, and reconstruction. They do both testing and remediation in-house, which means the same company that finds mold is the one billing you to remove it.
The website is largely franchise boilerplate, so there is not much that distinguishes their mold-specific methods from any other PuroClean location. Their mold page mentions containment, inspection, and odor mitigation but does not name specific equipment or testing methodology. What does stand out in reviews is the speed of their emergency water damage response. Multiple reviewers describe same-day or next-day arrivals, including weekends and holidays.
The franchise has changed ownership at some point in recent years. The current ownership group is distinct from whoever operated it previously, which matters because some older complaints reference work done under different management. Bob Lepel appears to be the primary customer-facing contact under the current owners.
At 4.1 stars across 73 Google reviews, PuroClean of Green Bay sits below what most buyers expect from a restoration company. The rating reflects a pattern of strong initial emergency response followed by breakdowns in communication and follow-through on repair work.
Services
Service area
Headquartered in Green Bay, Wisconsin. Website lists service areas including Allouez, Ashwaubenon, Bellevue, De Pere, Hobart, Howard, Kaukauna, Little Chute, Little Rapids, and Suamico. That covers a broad stretch of the Fox River corridor from Green Bay south to Kaukauna, roughly a 30-mile range.
Review consensus
Fast emergency response is the standout. Reviewers consistently describe same-day or next-day arrivals for water damage, including Saturdays and holidays. Maria draws the strongest individual praise from multiple reviewers for being communicative, hardworking, and good at explaining the drying process. Cat and Anthony also get named for efficient biohazard and water cleanup work. Bob Lepel is praised in positive reviews for quick initial contact and keeping customers updated, though he surfaces in negatives for failing to follow through later. Debby Karas specifically named Lincoln and Brady for fan and dehumidifier setup with antimicrobial treatment.
5 found across 73 total reviews at 4.1★. All five recent complaints share a common thread: the initial emergency response was fine, but the company dropped the ball on what came after. Mike Petersen described unfinished insulation replacement and months of ignored calls about material reimbursement, though the owner states this work was done under previous ownership five years ago and they had no contractual obligation. Sarah N reported calling multiple times to get insurance documentation sent, with repeated promises and no delivery for nearly two weeks, until the owner response confirmed it was finally sent. MKA Transportation, a Local Guide with 86 reviews, waited nine months for drywall repairs promised in 3-4 weeks, with Bob not returning calls. Fran Hollenback found unsafe carpet staples left behind after water cleanup and never received the promised discount for removing them herself. Matt Hub alleged hidden costs and a property lien, though the owner said they could not find the customer in their records.
The pattern is structural: PuroClean of Green Bay appears to run a strong emergency mitigation operation but lacks the follow-through systems for non-emergency repair work. Every negative involves the gap between the fast initial response and the slow (or absent) second phase. This is common in restoration franchises where the business model rewards emergency volume over long-tail project management. The 100% owner response rate looks good on the surface, but the responses vary in quality. Some provide meaningful factual context (the Petersen ownership change explanation), while others default to asking the customer to call Bob or Tim without addressing the specific failure.
Bob Lepel (primary contact/manager -- praised for fast initial response in positives, named in negatives for not following through on repairs and callbacks). Maria (technician -- strongly praised by multiple reviewers for communication, work ethic, and explaining the drying process). Cat (technician -- praised for cheerfulness, knowledge, and daily updates). Anthony (technician -- praised for biohazard and water damage work alongside Cat). Megken (technician -- praised for apartment water damage work). Lincoln (technician -- praised for fan and dehumidifier setup). Brady (technician -- praised for fan and dehumidifier setup). Tim (contact referenced in owner response to Matt Hub complaint).
PuroClean of Green Bay will likely show up fast and do solid emergency drying work. The risk is everything after that. If you need mold remediation or reconstruction following water damage, get the full scope and timeline in writing before work begins. Ask specifically for Maria or Cat if you want the field technicians reviewers trust most. Pin down a written completion date for any repair work and do not assume verbal promises will be honored.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest. The company that identifies the problem profits from fixing it. Consider getting an independent mold test before authorizing remediation work.
- Four of five recent negative reviews describe the same failure: initial emergency work was fast, but promised follow-up repairs or callbacks never materialized. Get repair timelines in writing with a specific date, not a vague promise.
- One reviewer alleges PuroClean placed a lien on their property without disclosing costs upfront. The owner responded that they could not locate the customer in their records. Ask for a written cost estimate before any work begins and confirm how billing works if insurance payment is delayed.
- This is a franchise, and ownership has changed. Work done years ago may have been under different management. If you are dealing with a legacy issue, confirm the current owners' responsibility in writing.