Provider profile
TRAC Solutions
Provider snapshot
What this listing says
Eau Claire homeowners dealing with water damage that turned into mold, who want one contractor to handle dryout, remediation, and reconstruction under a single scope.
Best for
- Eau Claire and Chippewa Valley homeowners who need mold remediation tied to an existing water damage claim and want one company from dryout through rebuild.
- Insurance-claim situations where you want a contractor who works directly with adjusters and documents each phase with formal completion certificates.
- Commercial property owners — reviews confirm work at a gym, an insurance office, and a daycare, all completed around operating schedules.
- Post-flood scenarios where mold grew after water sat too long and the scope includes demolition, remediation, and full reconstruction.
- Homeowners who also want air duct or dryer vent cleaning done during or after remediation through TRAC's Steamatic division.
About this company
TRAC Solutions is a locally owned general contractor in Eau Claire, Wisconsin, that handles the full arc of property damage: emergency water extraction, structural drying, mold remediation, and then the rebuild. They've operated in the Chippewa Valley for more than 25 years. Mold work is one piece of a broader restoration operation that also covers fire, storm, and flood damage.
What stands out is the single-contractor model. TRAC handles extraction, drying, remediation, and reconstruction with its own crews rather than subcontracting phases to different companies. Their mold page describes containment with negative air pressure, decontamination chambers, and removal of contaminated materials. They recommend clearance testing through an independent third-party indoor environmental specialist, which is a good sign — it means they don't grade their own work. They also run a Steamatic cleaning division for carpet, air duct, and dryer vent cleaning, and operate an Esporta Wash System for contents restoration.
TRAC holds IICRC and Applied Structural Drying certifications, belongs to the National Air Duct Cleaner's Association, and carries BBB accreditation. They work directly with insurance adjusters and provide a Certificate of Satisfaction at dryout completion and a Certificate of Work Complete after repairs.
A perfect 5.0 across 37 Google reviews is unusual for any restoration company. The volume is modest, but the consistency is notable — not a single review below 5 stars in the dataset.
Services
Service area
TRAC Solutions is headquartered at 4755 London Road in Eau Claire, Wisconsin. They describe their coverage as the Chippewa Valley and Western Wisconsin but do not list specific cities beyond Eau Claire. Confirm coverage for locations outside the immediate Eau Claire area.
Review consensus
Jesse appears in more reviews than any other staff member, with customers consistently citing his communication, project management, and willingness to answer questions. Brent draws praise for detail-oriented finish work on flooring, walls, and basements. Nic and Gus handled emergency response and insurance coordination, with multiple reviewers noting fast callbacks and thorough documentation. Dave from the Steamatic division worked alongside the restoration team on several projects. Wes earned specific praise for three weeks of diligent flooring and trim installation. Across the board, reviewers emphasize communication — knowing what was happening at each stage — and the quality of finished work.
0 found across 37 total reviews at 5.0★. No negative reviews found in the last 18 months. Across all 37 reviews, the company holds a perfect 5.0 rating with no reviews below 5 stars in the available data.
The review pattern reflects a company that gets most of its work through insurance claims and word-of-mouth referrals rather than online marketing. Several reviewers mention being referred by friends or coworkers. The low review volume relative to 25+ years in business suggests most customers come through adjuster relationships. One reviewer (William Kampf) noted an initial poor experience with a project manager that improved after Jesse took over — the only hint of any friction in the entire review set, and it resolved positively.
Jesse (project manager — praised repeatedly for communication, responsiveness, and project oversight). Brent (finish work — praised for flooring, wall repair, attention to detail, and professionalism). Nic/Nick (emergency response and insurance coordination — praised for fast response and thorough documentation). Gus (project coordination — praised alongside Brent for paint and flooring work). Dave (Steamatic division — praised for working well alongside restoration crews). Wes (tradesman — praised for diligent flooring and trim installation over three weeks). Butch (water damage — praised for going above and beyond on a water issue). Denni Backstrom (team lead — praised for picking up a stalled project and completing it).
With a 5.0 rating and no complaints on record, TRAC's track record speaks for itself — but the sample is small. Ask for Jesse if your project involves insurance coordination or reconstruction management. Get your initial mold assessment from an independent inspector before hiring TRAC for remediation, and confirm they use a separate third party for clearance testing on your job.
Keep in mind
- TRAC does both mold testing and mold remediation. When the same company identifies the problem and sells the fix, there is a financial incentive to find more work. They do recommend independent third-party clearance testing, but you should also get your initial assessment from a separate inspector.
- Mold remediation is one service line within a general contracting operation focused on water and fire restoration. This is not a mold-only specialist — their primary identity is disaster cleanup and reconstruction.
- The website describes their service area as 'Western Wisconsin' without naming specific cities beyond Eau Claire. Confirm they serve your location before scheduling.
- 37 reviews over roughly seven years is a low volume for a company this established. Most customers likely come through insurance referrals rather than searching online, so the review count may underrepresent their actual job volume.