Provider profile
SERVPRO of Eau Claire
Provider snapshot
What this listing says
Eau Claire and Chippewa Valley homeowners who need mold remediation handled alongside water damage restoration by a family-run SERVPRO franchise with in-house reconstruction.
Best for
- Eau Claire, Altoona, and Chippewa Falls residents dealing with mold that started from water damage — this crew handles both the water extraction and the mold work in a single engagement.
- Homeowners who want reconstruction handled by the same company that does the remediation, since SERVPRO of Eau Claire holds a Wisconsin General Contractor license.
- Commercial property managers in the Chippewa Valley who need fast-response mold or water damage work with insurance coordination.
- Anyone needing contents packed out, stored, and restored — reviewers describe careful handling of belongings across multi-day jobs.
About this company
SERVPRO of Eau Claire is a franchise restoration company based at 323 N. Dewey Street in Eau Claire, Wisconsin. Tom and Beth Hanaman bought the franchise in 2010 after years working in restoration under another franchise owner. Their daughter Abbigayle runs daily operations as Operations Manager, having worked her way up from production technician.
Mold remediation is one service within a broader restoration operation. The company holds IICRC certifications in Water Restoration, Applied Structural Drying, and Applied Microbial Remediation, plus a Certified Commercial Mold Inspector credential and a Wisconsin General Contractor license. That contractor license means they handle reconstruction in-house rather than subbing it out. Their mold process uses containment, air scrubbers, HEPA vacuums, and antimicrobial treatments — standard for the SERVPRO system.
The Hanamans are active in the Chippewa Valley. They sponsor an annual charity golf outing that has supported Big Brothers & Big Sisters of Northwestern Wisconsin, the Boys & Girls Club, Feed My People Food Bank, and Bolton Refuge House. They hold memberships in both the Eau Claire and Chippewa Falls chambers of commerce.
62 Google reviews at 4.5 stars with zero one-star reviews in the last 18 months. The volume is modest for a franchise that has operated since 2010, but the consistency is notable — reviewers repeatedly name individual technicians and describe multi-day jobs where the crew returned daily until the work finished.
Services
Service area
Headquartered in Eau Claire, Wisconsin at 323 N. Dewey Street. The website lists six service area communities: Eau Claire, Altoona, Augusta, Lake Hallie, Fall Creek, and Fairchild. One reviewer reported the crew drove roughly 80 miles from Eau Claire to a job site daily for 10 days, suggesting willingness to travel beyond the listed area.
Review consensus
Reviewers consistently name specific technicians and describe responsive, multi-day service. Alex appears in at least four reviews spanning 2021 to 2026, praised for clear communication and quality work. Abbi (Abbigayle) gets repeated mentions for coordinating with insurance adjusters and answering questions. Butch draws praise as a rebuild coordinator who keeps complex multi-floor projects organized. Anikan and Jayna earned a strong endorsement from a property manager with 15 years of experience who called their work the best they had seen. Several reviewers describe after-hours and weekend emergency responses where crews arrived within hours and returned daily until the job finished.
0 found across 62 total reviews at 4.5★. No one-star reviews found in the last 18 months. The full review set contains zero one-star or two-star reviews and only one four-star review (which simply said "It was good"). This is an unusually clean record for 62 reviews.
The near-perfect review record with zero negatives across 62 reviews is unusual. Low review volume (roughly 4 reviews per year over 16 years) partly explains it — a smaller sample makes extremes less likely. The reviews that do exist show a consistent pattern: multiple named staff, descriptions of multi-day work, and after-hours emergency response. This reads like a small-town franchise with a stable team rather than a high-volume operation gaming its review profile.
Alex (technician — positive, named in 4+ reviews for communication and quality work). Abbi/Abbigayle (Operations Manager — positive, praised for insurance coordination and responsiveness). Butch (rebuild coordinator — positive, praised for organization on complex projects). Andy (technician — positive, praised for explaining the rebuild process and providing helpful information). Bob (technician — positive, praised for carpet cleaning work). Dustin (technician — positive, praised for customer service). Anikan (technician — positive, praised by property manager for outstanding work). Jayna (technician — positive, praised alongside Anikan and in separate review). Taylor (technician — positive). Tiffany (technician — positive). Micah (technician — positive). Sarah (technician — positive, praised for cleanup work). Jake/Jacob (technician — positive). Nick (technician — positive). Rebecca (technician — positive, praised for knowledge and communication). Felica (technician — positive, praised for detailed fire cleanup). Rachel (technician — positive). Christy (technician — positive). Randy Lee (staff — positive, praised for answering questions). Nakita (technician — positive, praised for final cleaning). James Johnson (staff — positive, helped retrieve old documentation). Addi (technician — positive).
This franchise has an unusually clean review record with no recent negatives and a long list of individually named staff drawing praise. Ask for Abbi on the coordination side if your job involves insurance, and ask for references from mold-specific work since most reviews describe water damage or cleaning jobs. Confirm turnaround times if your property is outside Eau Claire city limits.
Keep in mind
- Mold remediation is a secondary service here. This is a restoration company that primarily handles water and fire damage. If you need a mold-only specialist, ask how often they run mold-specific jobs versus water mitigation.
- The website mentions mold inspections and sampling, but the classification data shows they do not perform independent testing or inspection. Ask whether they bring in a third-party inspector or handle assessment in-house.
- Service area lists six communities (Eau Claire, Altoona, Augusta, Lake Hallie, Fall Creek, Fairchild). One reviewer noted the crew drove 80 miles each way for 10 days, so they travel — but confirm response time for locations outside Eau Claire proper.
- 62 reviews across 16 years of operation is low volume. Most reviews describe water damage or cleaning jobs, not mold remediation specifically. Ask for references from recent mold jobs.