Provider profile
SERVPRO of Madison WI
Provider snapshot
What this listing says
Madison-area homeowners and commercial property managers dealing with water damage that has led to mold growth, backed by a franchise with 24/7 response and in-house reconstruction.
Best for
- Madison, Fitchburg, Middleton, and surrounding Dane County homeowners who need mold remediation tied to an existing water damage event.
- Property managers and commercial facilities (schools, apartments, shelters) that need fast mold response with minimal operational disruption.
- Homeowners who want one company to handle the full sequence from water extraction through mold remediation to drywall and flooring reconstruction.
- Insurance-referred jobs where streamlined claims coordination matters -- multiple reviews mention smooth insurance communication.
About this company
SERVPRO of Madison is a restoration franchise based in DeForest, Wisconsin, serving the greater Madison area since 1989. Mold remediation is one piece of a broader operation that centers on water damage, fire damage, storm recovery, and reconstruction. Their mold page describes a seven-step process: containment, air filtration with air scrubbers and HEPA vacuums, antimicrobial treatment, removal of infested materials, cleaning, and restoration.
What stands out here is the water-to-rebuild pipeline. Reviews consistently describe scenarios where SERVPRO handled the initial water emergency, dried the property, then managed the full reconstruction -- contracting painters, plumbers, and carpenters. For mold that stems from water damage, this means one company can take you from emergency response through remediation to finished repairs. They also handle packout and contents restoration, storing belongings at their facility during the work.
Owners Sarah Pope and Jason Wilkinson both grew up in Wisconsin and raised their families here. The franchise has served more than 2,000 customers since 1989 and holds IICRC certifications through SERVPRO's corporate training program. They partner with the American Red Cross, Better Business Bureau, and local Chamber of Commerce.
At 4.7 stars across 154 Google reviews with only one negative in the last 18 months, this location performs well above average for a restoration franchise. The volume of named staff in positive reviews suggests a large, stable crew rather than a revolving door.
Services
Service area
Headquartered in DeForest, Wisconsin. Serves the greater Madison area including Fitchburg, Middleton, Waunakee, Stoughton, Oregon, McFarland, Monona, Dunn, Blooming Grove, and Maple Bluff. Reviews confirm work in outlying towns like Lodi, Poynette, Hollendale, Platteville, Cottage Grove, and Sun Prairie, suggesting the actual service radius extends well beyond Dane County.
Review consensus
Fast response time dominates the reviews. Ray Garcia showed up with a crew after a middle-of-the-night call. Dave Hoeppner arrived within an hour of a midnight call and had 25 fans running within two hours. Jackie came on short notice for a carpet issue and handled sewage backup projects. Tyler managed multiple water damage jobs with detailed explanations. Kevin Masanz led a mold remediation project in Lodi and earned praise for answering every question. Reviewers from commercial clients (Carolyn B at a transitional shelter, Pine Cove Apartments, Attic Angel Place, Sun Prairie Schools) praise the team's ability to handle institutional-scale jobs. Multiple reviewers specifically note daily follow-up communication and willingness to explain each step of the process.
1 found across 154 total reviews at 4.7★. The single recent negative came from Andy Moll in December 2024. The review contains no text at all -- just a 1-star rating with no description of what went wrong. The owner (Tammy Wilkinson) responded the same day asking Andy to call and discuss, but the response reads as a template rather than an engagement with a specific issue. With only 1 negative out of 154 total reviews, there is no complaint pattern to identify.
The January 2025 review cluster is notable: 18 five-star reviews posted on January 20-21, many with no text or brief generic praise. Several appear to be from business contacts or employees (CRDN, Paradigm Buildings, Eayst Clay Dusters, Connor Masanz who shares a surname with employee Kevin Masanz). This is a common franchise reputation-building tactic and does not invalidate the genuine reviews, but it inflates the total count. The substantive reviews with detailed narratives are overwhelmingly positive and name specific staff.
Ray Garcia (production/emergency response -- praised in multiple reviews for midnight and after-hours response). Dave Hoeppner (production/emergency response -- praised in multiple reviews for speed, knowledge, daily follow-up). Jackie S. (production manager -- praised in multiple reviews for responsiveness, handling sewage and carpet jobs). Tyler W. (crew supervisor -- praised in multiple reviews for knowledge and clear explanations). Kevin Masanz/Kevin M. (project lead -- praised for mold remediation in Lodi and water damage assessment). Kolton (crew -- praised for managing flood recovery). Brian (project manager -- praised for work ethic, reconstruction oversight). Tammy Wilkinson (owner/office -- praised for starting processes, responding to reviews). Phil Walker (crew -- praised for New Year's Day emergency response). Elio (crew -- praised for salvaging vanity, checking subfloor). Luke (crew -- praised alongside Elio). Rafael T. (crew lead -- praised for water mitigation). Joseph (intake -- praised for initial contact). Manuel, Jackson, Marcio (crew -- praised as a team for sewage cleanup). Carlos, Oscar, Po (crew -- praised for holiday response). Al (crew lead -- praised for construction repair). Vanessa, Jordan (crew -- praised for apartment cleaning). Claudia (crew -- praised alongside Katie). Katie (office/crew -- praised for coordination).
This SERVPRO location has a deep bench of named staff who show up fast and communicate clearly. Ask for Ray or Dave Hoeppner if you need after-hours emergency response, or Kevin if your job involves mold remediation specifically. Get an independent mold test before and after their work, since they do remediation only -- not testing.
Keep in mind
- SERVPRO of Madison does not do independent mold testing or inspection. You will need a separate third-party testing company to confirm mold presence before remediation and to verify clearance after the work is done.
- This is a SERVPRO franchise, which means standardized processes and corporate backing but also means the local team follows corporate procedures rather than custom-tailoring every approach. Ask what flexibility exists for your specific situation.
- Most reviews describe water damage jobs, not mold-specific work. Only a handful of website testimonials reference mold directly (Sun Prairie Schools, S. Moen in Lodi). Ask about their mold remediation volume specifically.
- The service area claim spans at least 12 cities across Dane County. Confirm actual response time to your location, especially for the outlying towns like Stoughton, Waunakee, or Lodi.
- A cluster of 5-star reviews appeared on January 20-21, 2025, many with no text. This is common for franchise review campaigns but worth noting.