Provider profile
Dry Source Property Restoration
Provider snapshot
What this listing says
Dane County homeowners dealing with water damage or mold after a flood, sewage backup, or pipe burst who want a single crew to handle cleanup through reconstruction.
Best for
- Dane County and Madison-area homeowners who need mold remediation tied to water damage, sewage backup, or flooding.
- Homeowners in older Wisconsin properties where mold work may uncover asbestos, since Dry Source holds a state abatement license and can handle both without subcontracting.
- Buyers who want one company to manage the full cycle from emergency water extraction through mold removal to drywall and flooring reconstruction.
- Commercial property owners in central or southern Wisconsin who need fast-response restoration with direct insurance billing.
- Anyone dealing with a weekend or holiday emergency, since multiple reviewers confirm actual same-day and after-hours response.
About this company
Dry Source Property Restoration is a locally owned restoration company based in Deerfield, Wisconsin, about 20 minutes east of Madison. Mold remediation is one piece of a broader operation that centers on water damage, fire damage, storm damage, sewage cleanup, asbestos removal, and biohazard work. They handle both residential and commercial properties and run a 24/7 emergency line.
What stands out is the breadth of in-house capability. They do mold inspection, containment with negative air pressure, HEPA vacuuming, antimicrobial treatment, and structural drying with industrial dehumidifiers, and then their own carpenters, drywallers, and plumbers handle the rebuild. They also use thermal imaging to find hidden moisture. The asbestos abatement license from the Wisconsin Department of Health is unusual for a restoration company this size and means they can handle older homes where mold work uncovers asbestos behind walls.
Dry Source started in 2009 as a small independent operation. They hold IICRC certification (#60779492), a Wisconsin Dwelling Contractor License (DC-041700039), and work directly with insurance companies on claims using the same Xactimate estimating software insurers use. They also offer financing through Acorn Finance.
4.9 stars across 93 Google reviews is exceptional. Zero reviews at 3 stars or below have appeared in the last 18 months. The volume of reviews naming specific crew members by name, describing specific scenarios, and coming from established Google accounts suggests genuine customer satisfaction rather than inflated numbers.
Services
Service area
Headquartered in Deerfield, Wisconsin, about 20 minutes east of Madison. They list 19 counties across central and southern Wisconsin, including Dane, Milwaukee, Waukesha, Rock, Racine, Kenosha, Jefferson, Dodge, Columbia, Sauk, and others. The core service area around Dane County is well-supported by reviews, with multiple Deerfield and Madison-area customers confirming fast response times. Coverage claims for distant counties like Kenosha and Adams should be confirmed directly.
Review consensus
Brandon and Terrance are the most frequently named crew members, appearing in dozens of reviews for water damage, sewage cleanup, and mold work. Reviewers consistently describe them as fast, communicative, and willing to explain each step. Steven (also spelled Steve/Stephen) handles initial contact, quoting, and insurance coordination, with multiple reviewers praising his responsiveness and willingness to answer questions. Eli appears frequently in 2024 reviews for water extraction and mold source identification. Jen in the office draws praise for guiding customers through the process. Sven and Jesse are named for after-hours emergency response, including a 9 PM sewage call. Peter handled baseboard replacement on a follow-up visit. Speed is the dominant theme: same-day assessments, crews arriving within 30 minutes for Deerfield-area calls, and weekend/evening availability confirmed by multiple reviewers.
0 found across 93 total reviews at 4.9★. No 1-star reviews exist in the last 18 months. The only sub-5-star review is a single 4-star from a customer who praised the cleanup quality but was surprised that the restoration/rebuild phase was a separate engagement. This is a process-communication issue, not a workmanship complaint.
The near-total absence of negative reviews across 93 total is unusual for a restoration company. Several factors may explain it: the company is small and locally owned (not a franchise with variable crew quality), the same core crew names appear repeatedly (Brandon, Terrance, Eli, Steven), and multiple reviewers are repeat customers or referral-based. The one 4-star review reveals a real gap in upfront communication about the two-phase service model, which is worth asking about but does not reflect a pattern of complaints.
Steven/Steve/Stephen (owner or manager — coordinates quotes, insurance, initial contact — consistently positive). Brandon (field technician — water extraction, sewage cleanup, mold work — consistently positive, most frequently named). Terrance/Terrence (field technician — remediation, drying, mold work — consistently positive, second most named). Eli (field technician — water damage, mold source identification, moisture checks — consistently positive, prominent in 2024 reviews). Jen (office coordinator — scheduling, process guidance — positive). Jesse (field technician — emergency response, after-hours calls — positive). Sven (field technician — emergency response — positive). Peter (carpentry/reconstruction — baseboard replacement — positive). Tyler (field technician — positive). Santiago (field technician — mold work — positive). Bee (field technician — rental property work — positive).
This is a strong option if your mold problem started with water damage and you want one company to handle everything from extraction to rebuild. Ask Steven for a written scope that specifies whether cleanup and reconstruction are included in a single engagement. Get an independent mold test before and after to keep the conflict of interest in check.
Keep in mind
- Dry Source does both mold testing and mold remediation. A company that finds mold and then sells you the removal has a financial incentive to find more. Ask whether they will accept a third-party inspection report, or get an independent test before committing to remediation.
- Their website describes a cleanup phase and a separate restoration/rebuild phase. At least one reviewer was surprised to learn these were distinct stages with separate scheduling. Ask upfront whether your project will be handled as one continuous job or two separate engagements.
- They claim to serve 19 counties across central and southern Wisconsin, from Adams County down to Kenosha County. That is a very large geographic footprint for a small independent company based in Deerfield. Confirm response time and crew availability for locations far from Dane County.
- Mold remediation is not their primary business. Water damage restoration is their core identity and Google category. If your mold issue is not connected to water damage, confirm the assigned crew has specific mold remediation experience.
- Their FAQ recommends a post-remediation clearance test by a third party but does not require one. Ask whether clearance testing is included or whether you need to arrange it separately.