Provider profile
SERVPRO of Ozaukee County
Provider snapshot
What this listing says
Ozaukee County homeowners dealing with water damage or mold who want a single franchise crew to handle demo, remediation, reconstruction, and deep cleaning under one roof.
Best for
- Ozaukee County homeowners who need mold remediation tied to an existing water damage event, since Team Cowell can handle both in sequence.
- Buyers who want demo, remediation, and reconstruction from a single company rather than coordinating multiple contractors.
- Commercial property owners in the Mequon-to-Port Washington corridor who need fast response and insurance coordination.
- Homeowners dealing with sewage backups where mold is a secondary concern after the contamination cleanup.
- Anyone who wants a large crew that can mobilize quickly for basement flooding or storm damage in Ozaukee County.
About this company
SERVPRO of Ozaukee County is a restoration franchise based in Menomonee Falls, WI, owned by Bradley Cowell. They call themselves "Team Cowell" and serve Ozaukee County and parts of the greater Milwaukee area. Mold remediation is one piece of a broader operation that also covers water damage, fire damage, sewage cleanup, storm damage, and construction. They are in their 10th year of business.
On the mold side, they offer free visual inspections and will cut into drywall to check for hidden growth behind walls. Their remediation process uses air scrubbers, HEPA vacuums, and antifungal treatments. They also handle contents packout, storing belongings at their facility during remediation. The real differentiator is the end-to-end pipeline: the same company that rips out mold-damaged drywall can rebuild the walls, repaint, and install new carpet afterward.
Team Cowell runs large field crews. Reviews consistently name 10-15 different technicians across water, demo, cleaning, and reconstruction roles. Project managers like Brad and Jon coordinate the work. The office staff, including Sharon and Ashanti, get called out by name for responsive communication. The franchise follows IICRC S500 standards for water damage work.
A 5.0-star rating across 135 Google reviews is rare for any restoration company. Not a single reviewer in the last 18 months left fewer than 4 stars. That track record is worth noting, though it also means there is no recent negative feedback to learn from.
Services
Service area
Headquartered in Menomonee Falls, WI (Waukesha County), serving Ozaukee County. Specific cities listed include Mequon, Thiensville, Cedarburg, Grafton, Port Washington, Saukville, Belgium, Fredonia, Newburg, and Waubeka. Some website testimonials reference jobs in West Bend (Washington County) and Cudahy (Milwaukee County), suggesting they take jobs beyond Ozaukee County proper.
Review consensus
Anatol and Ariel are the most frequently named pair, appearing in at least 8 reviews for water damage demo and drying work. Reviewers describe them as punctual, communicative, and efficient. Jose shows up repeatedly for demo and reconstruction, with one reviewer noting he personally completed 95% of a job. The cleaning crew draws consistent praise: Rosalia, Angelica, Ivania, Laura, and Gaby are named across dozens of reviews for post-construction and post-flood deep cleaning. Teresa appears in both field and office coordination roles. Project managers Brad and Jon get credit for keeping complex jobs organized. Office staff Sharon and Ashanti are praised for responsive communication by email and phone.
0 found across 135 total reviews at 5.0★. No recent negative reviews exist to analyze. Zero reviewers left 1, 2, or 3 stars in the last 18 months across 135 total reviews at 5.0 stars.
The review volume and consistency point to a well-staffed franchise operation. Reviewers frequently name 3-6 crew members per job, suggesting Team Cowell sends sizable teams rather than solo technicians. The cleaning crew (Rosalia, Angelica, Ivania, Laura, Gaby, Veronica) appears as a rotating pool across many jobs, indicating a dedicated cleaning division separate from the demo and construction crews. The overwhelming majority of reviews describe water damage or cleaning work; mold-specific reviews are rare, though Lola Krainer and Patricia Gibney both mention mold remediation in their positive reviews.
Anatol (water damage technician — repeatedly praised), Ariel (water damage technician — repeatedly praised), Jose (demo/reconstruction lead — repeatedly praised), Jesus (technician — praised), Javier (project lead — praised for honesty and hands-on work), Teresa (field/office coordinator — repeatedly praised), Rosalia (cleaning crew — repeatedly praised), Angelica (cleaning crew — repeatedly praised), Ivania (cleaning crew — repeatedly praised), Laura (cleaning crew — repeatedly praised), Gaby (cleaning crew — repeatedly praised), Veronica (cleaning crew — praised), Mikhai (technician — praised), Strother (technician — praised), Rick (construction/field — praised), Paul (technician — praised), Adrian (technician — praised), Pedro (technician — praised), Bryan (water damage lead — praised for communication), Brad (project manager — praised), Jon (project manager — praised), Darren (drywall — praised), Jacob (carpenter — praised), RJ (biohazard cleanup — praised), Martin (technician — praised), Sharon (office staff — praised), Ashanti (office staff — praised), Karina (cleaning crew — praised), Myrna (cleaning crew — praised), Erica (cleaning crew — praised), Rosy (cleaning crew — praised), Ana (cleaning crew — praised), Laurel (technician — praised), Donavan (technician — praised), Beto (technician — praised), Collin (technician — praised), Cuco (technician — praised), Shane (reconstruction — praised), Jake (reconstruction — praised), Maricela (cleaning crew — praised), Raquel (cleaning crew — praised), Yuli (cleaning crew — praised), Aracely (cleaning crew — praised), Pilo (cleaning crew — praised), Gabe (technician — praised)
With 135 reviews at a perfect 5.0 and zero recent complaints, the review record is unusually clean. Ask for Anatol, Ariel, or Jose if your job involves water damage demo or reconstruction. For mold-specific work, ask upfront how many mold remediation jobs the assigned crew has completed recently, since most of the review evidence covers water and cleaning work.
Keep in mind
- They do not perform independent mold testing or lab analysis. You will need a separate inspector to confirm mold type and clearance. Their free inspection is visual only.
- This is a SERVPRO franchise, not an independent local company. Franchise standards set the process, but the local owner and crew determine the actual quality of work.
- Most of their Google reviews describe water damage and cleaning jobs, not mold-specific work. Mold remediation is a smaller slice of what they do day to day.
- Their mold page mentions cutting into drywall to look for hidden mold, but does not describe post-remediation clearance testing. Ask who handles that.
- The service area covers all of Ozaukee County, but the office is in Menomonee Falls (Waukesha County). Confirm response times for the northern end of the county, like Belgium or Fredonia.