Provider profile
PuroClean of Burlington
Provider snapshot
What this listing says
Burlington and southeast Wisconsin homeowners dealing with water emergencies who want a veteran-owned PuroClean franchise with fast same-day response and in-house reconstruction.
Best for
- Burlington, Racine, or Kenosha County homeowners dealing with sudden water damage who need same-day emergency response.
- Property owners who want mitigation and reconstruction handled by one company rather than coordinating multiple contractors.
- Homeowners who discovered mold after water damage and need both testing and removal, with the caveat that the same company doing both creates a conflict of interest.
- Commercial property managers in southeast Wisconsin who need insurance-coordinated restoration with documented drying logs and scope reporting.
- Families dealing with fire, biohazard, or trauma cleanup who value a compassionate, discreet team.
About this company
PuroClean of Burlington is a veteran-owned restoration franchise based in Burlington, Wisconsin. They handle water damage, fire and smoke damage, mold remediation, biohazard cleanup, and reconstruction for both residential and commercial properties across Racine, Kenosha, and Walworth counties, plus parts of Lake County, Illinois.
What stands out here is the full-cycle capability. They do mitigation through reconstruction under one roof, which means you don't have to coordinate between a demo crew and a rebuild crew. They also offer mold testing and removal, contents cleaning and storage, carpet cleaning, hoarding cleanout, and junk removal. The website mentions IICRC credentials, EPA lead-safe certification, and dehumidifiers and moisture detection equipment for structural drying.
Owner Jennifer Wine started the business after watching a family member struggle with a two-year fire restoration ordeal complicated by insurance issues. Her husband Jesse handles field operations. The company holds NVBDC recognition as a veteran-owned business. They work directly with insurance carriers and offer 24/7 emergency service.
A 4.8-star rating across 70 Google reviews is strong. The volume is still growing, but the consistency of the praise — particularly around response time and Ken Walus's work — suggests a team that shows up fast and communicates well during stressful situations.
Services
Service area
Headquartered in Burlington, Wisconsin. Serves Racine County, Kenosha County, and Walworth County in Wisconsin, plus Lake County, Illinois. Specific cities include Burlington, Racine, Kenosha, Lake Geneva, Mount Pleasant, Caledonia, Sturtevant, Pleasant Prairie, Antioch (IL), Twin Lakes, Union Grove, East Troy, Elkhorn, and numerous smaller communities across the WI-IL border region.
Review consensus
Ken Walus is the most frequently named staff member. Reviewers describe him as responsive, knowledgeable, and communicative, especially during water damage emergencies. Multiple reviews mention him arriving within hours of a call. Josh (Lutinski) is praised alongside Ken for hands-on flood cleanup work. Jesse (the owner) is recognized for quick response and years of experience. Kristin receives a mention for being knowledgeable and responsive. Jason is named in two reviews for remediation and rebuild work. The dominant theme across positive reviews is fast emergency response — several reviewers note same-day or within-hours arrival, including weekends and early mornings.
2 found across 70 total reviews at 4.8★. Maureen VanHecker left a one-word warning without specifics. The owner responded citing finished work and a resolved billing situation, but the response reads as somewhat generic. Tin Man, a Local Guide with 18 reviews, described a more detailed complaint: PuroClean tore up an entire kitchen floor for what the reviewer considered a small refrigerator line leak, never provided an estimate, became unresponsive about reconstruction, and billed for more than insurance covered. The owner countered that the subfloor was saturated and removal was required by industry standards, that insurance paid the homeowner directly, and that the homeowner had not paid PuroClean — leading to a lien. Both sides present verifiable claims that conflict, and the billing disagreement is real regardless of who is right about the scope of work.
Both negative reviews involve billing disputes rather than workmanship complaints. The owner responds to 100% of negative reviews with personalized, detailed replies that engage with the specifics — not template deflections. This suggests a company that takes its reputation seriously but may have a gap in upfront cost communication, particularly on insurance-paid jobs where the homeowner receives the check.
Ken Walus (project manager — overwhelmingly positive, named in 15+ reviews for responsiveness and knowledge). Josh Lutinski (field technician — positive, praised for hands-on work during flood cleanup). Jesse/Jessie (owner/field operations — positive, recognized for fast response and experience). Jennifer Wine (owner/general manager — positive, mentioned for quick callback and ownership involvement). Jason (technician — positive, named in remediation and rebuild work). Kristin/Kristen (staff — positive, described as knowledgeable and responsive).
Ask for Ken Walus if you can. He is the name that comes up most and the reviews around him are consistently strong on communication and speed. Before any work starts, get a written estimate that separates mitigation from reconstruction costs — the negative reviews both trace back to billing surprises, especially when insurance is involved. If you need mold work, get a separate test from an independent inspector first.
Keep in mind
- PuroClean of Burlington does both mold testing and mold removal. That means the company telling you whether you have a mold problem is the same company that would profit from fixing it. Consider getting an independent mold test before committing to remediation.
- Both negative reviews center on billing and cost expectations. One reviewer said they never received an estimate before work began, and the owner's response confirmed a payment dispute that escalated to a lien. Ask for a written estimate before any work starts.
- This is a franchise, not an independent local company. Service quality depends on the local ownership team (Jennifer and Jesse), not the national PuroClean brand. The local team's reviews are strong, but corporate franchise standards set the pricing structure.
- Their service area spans three Wisconsin counties plus Lake County, Illinois. If you're on the edges of that territory, confirm response times before an emergency happens.
- The website lists a wide range of services from carpet cleaning to junk removal. Clarify which services are performed by their own crew versus subcontracted.