Provider profile
SERVPRO of Barron Dunn & Rusk Counties
Provider snapshot
What this listing says
Barron, Dunn, and Rusk County homeowners dealing with mold after water damage who want a single crew to handle extraction, remediation, and reconstruction under one franchise.
Best for
- Homeowners in Barron, Dunn, or Rusk counties who need mold remediation tied to an existing water damage event, since this crew handles both under one roof.
- Property managers looking for a restoration company that can extract water, remediate mold, and rebuild damaged areas without coordinating separate contractors.
- Rural Wisconsin homeowners who want a locally owned franchise with named staff they can request by name, particularly Doug May for assessments.
- Commercial property owners needing after-hours emergency response across western Wisconsin, since this franchise runs 24/7.
- Anyone facing mold damage to personal belongings who needs contents packout, cleaning, and storage during the remediation process.
About this company
SERVPRO of Barron, Dunn & Rusk Counties operates out of Boyceville, Wisconsin, covering a three-county rural stretch of western Wisconsin. Andrea Klar founded this franchise in June 2011 and opened a second location in Hayward in 2016, extending coverage into Polk, Washburn, Burnett, and Sawyer counties. Mold remediation is one piece of a broader restoration operation that also handles water damage, fire damage, storm cleanup, and reconstruction.
The franchise runs the full water-to-mold pipeline in-house. Their mold page describes containment, air filtration with air scrubbers and HEPA vacuums, antimicrobial treatments, and removal of mold-damaged materials like drywall and insulation. They also offer contents packout and storage at a climate-controlled facility, which matters when mold has spread to furniture, clothing, or documents. Reconstruction crews handle drywall replacement, painting, and structural repairs after remediation wraps up.
Klar has built a staff that reviewers mention by name consistently. Doug May runs field assessments and walkthroughs for water, fire, and mold jobs. Ricky Hoffman handles carpet and cleaning work. Beth coordinates scheduling and customer intake. The franchise has been operating for 15 years in a rural market where repeat customers and referrals drive the business.
4.9 stars across 36 Google reviews is a strong rating, though the review volume is modest. The positive reviews span multiple service lines and years, suggesting consistent performance rather than a single burst of good feedback.
Services
Service area
Headquartered in Boyceville, Wisconsin. Covers Barron, Dunn, and Rusk counties from the Boyceville location. A second franchise in Hayward covers Polk, Washburn, Burnett, and Sawyer counties. Specific cities listed include Menomonie, Rice Lake, Barron, Cumberland, Ladysmith, Elk Mound, Cedar Falls, Colfax, Wheeler, and Chetek.
Review consensus
Doug May gets the most consistent praise across service types. Reviewers credit him with walking them through the process step by step, providing no-pressure mold assessments, and coordinating insurance claims. Fran Heinbuch specifically noted Doug performed a mold inspection with no high-pressure tactics and offered free guidance. Emily Balogh praised Doug for finding her a responsive contractor after roof leak damage. Ricky Hoffman draws repeat praise for carpet cleaning, with multiple reviewers noting he calls ahead, works quietly, and delivers strong results. Beth handles scheduling and initial setup, earning specific mentions from Chelsi J and Kathy Ducommun for explaining the process before crews arrived. Multiple reviewers highlight fast response times, including same-day and weekend arrivals for emergencies.
2 found across 36 total reviews at 4.9★. 2 found across 36 total reviews at 4.9 stars. Doug Hagen (June 2026) left a 1-star review stating he observed how the crew works and they are losing money. No specifics about the service received or the problem encountered. No owner response. Taysha Johnson (March 2025) left a 1-star review with no text at all. The owner responded the next day with a template asking for more details. Both reviewers have zero other Google reviews. Neither complaint describes a service failure, pricing dispute, or quality issue in any detail.
The negative reviews here are unusually thin. Neither provides actionable detail about what went wrong. Both come from accounts with no review history. This contrasts sharply with the positive reviews, which are specific, name staff, and describe real service scenarios across multiple years. The owner response rate on negatives is 50% (1 of 2), and the one response was a generic template rather than a personalized reply. Two 5-star reviews appear to come from employees: "ricky E Hoffman" and "Preston Coombs" posted positive reviews on the same date (November 2022). This does not affect the rating meaningfully but is worth noting.
Doug May (field lead / assessor — consistently positive across water, fire, mold, and estate work). Ricky Hoffman (technician / carpet cleaning — consistently positive for quality and communication). Beth (scheduling / customer intake — positive for process explanations and setup). Nicole (technician — positive, mentioned alongside Ricky). Mike (technician — positive for being a great worker). Jasmine (technician — positive for being great with customers). MJ (technician — positive for weekend water damage assessment). Preston (technician — positive for crew work on ice dam jobs). Andrea Klar (owner — positive for immediate availability and helpfulness during pipe burst emergency).
Ask for Doug May if you need a mold assessment or water damage walkthrough. He is the most frequently named staff member across the widest range of jobs. For carpet or cleaning work, Ricky Hoffman is the name that keeps coming up. The two negatives on record are too vague to draw conclusions from, but watch whether the owner engages with future complaints more substantively than the single template response on file.
Keep in mind
- This is a SERVPRO franchise, not an independent company. The brand sets the training and processes, but quality depends on the local owner and crew. Andrea Klar runs this location.
- Mold remediation is a secondary service here. The core business is water and fire damage restoration. If you need a mold-only specialist, ask how often they run mold-specific jobs versus water damage calls.
- The franchise claims service areas spanning at least six counties across two locations. Confirm response times to your specific address, especially if you are on the edges of Rusk or Sawyer county.
- Both recent 1-star reviews come from accounts with zero other reviews and provide little detail. One has no text at all. The owner responded to only one of the two with a template message asking for more information.
- The website mentions IICRC training but does not name specific mold-related certifications held by individual technicians. Ask which crew members hold water restoration or mold remediation credentials.