Provider profile
ServiceMaster Services
Provider snapshot
What this listing says
Baraboo and Madison-area homeowners dealing with water damage or mold after a pipe burst, flood, or sewer backup who want a franchise-backed local team with 24/7 response.
Best for
- Baraboo or Madison-area homeowners who need mold remediation tied to a water damage event like a pipe burst or sewer backup.
- Property owners who want their restoration company to handle insurance paperwork and claim coordination directly.
- Commercial property managers or organizations like the Sauk County Humane Society who need fast response for sewer backups or flood events.
- Buyers who value a national franchise warranty and support system behind a locally staffed team.
- Homeowners dealing with multi-step restoration — water extraction, drying, mold treatment, and rebuild — under one contractor.
About this company
ServiceMaster Services operates out of Baraboo, Wisconsin, serving the Madison metro area as a locally owned franchise of the national ServiceMaster Restore brand. Mold is one piece of a broader restoration operation — water damage, fire and smoke cleanup, storm recovery, and odor removal make up the bulk of their work. They handle both residential and commercial jobs.
The website lists mold inspection and remediation as services but does not describe specific mold-related equipment or methods beyond the national brand's general language. Their primary strength, based on reviews, is water damage response: same-day arrival, industrial drying equipment, and moisture monitoring through to completion. They also handle insurance documentation and claim coordination directly.
This is a locally owned and operated franchise backed by ServiceMaster Restore's 65-year national network. They staff the Baraboo office and cover Baraboo, Madison, Portage, Wisconsin Dells, Middleton, and Sauk City. The franchise holds IICRC certification and offers 24/7/365 availability. Reviews mention community involvement, including donating air conditioning units locally.
Services
Service area
Headquartered in Baraboo, Wisconsin at 1200 Lake St. The website lists coverage for Baraboo, Madison, Portage, Wisconsin Dells, Middleton, and Sauk City. This covers a wide swath of south-central Wisconsin — confirm response times for locations on the outer edges of this area.
Review consensus
Ed is the most frequently named staff member, praised across six reviews for responsiveness, clear communication, and genuine care. Carmen Berzinski (33-review Local Guide) noted his integrity and focus on helping over profit. Tyler is named in three reviews for managing projects well, and Cierrah is mentioned alongside Ed and Tyler for quality residential work. Mike drew a specific shoutout from Jennifer Major for being respectful and friendly during a washing machine flood. Multiple reviewers highlight same-day response, clean work areas, and proactive communication throughout the drying and restoration process.
2 found across 30 total reviews at 4.1★. Jaclyn Ryan's November 2025 review describes a payment dispute: she says ServiceMaster received payment from her insurance company and then months later accused her of not paying, leading to a threatened lawsuit. The owner's response tells a different story — that insurance sent payment to the customer, not the company, and that the customer admitted to spending the money. The two accounts directly contradict each other on who received the check. The second one-star review from January 2025 has no text at all.
The owner responded to one of two recent negative reviews (50% rate). That response was detailed and personalized, directly addressing the customer's claims with specific facts rather than using a template. The contradiction between customer and owner on the insurance payment is notable — both sides present verifiable claims that can't both be true. Separately, N bellino and Nick bellino posted on the same date with similar language, which likely represents the same person posting twice.
Ed (project lead/manager — consistently praised for communication, responsiveness, integrity, and care across six reviews), Tyler (project manager — praised for managing projects and quality work in three reviews), Cierrah (team member — praised for quality residential work), Mike (technician — praised for friendliness and respect), Armando (team member — thanked for empathy and kindness by Chris & Kristine R.), Alex (mentioned in older 4-star review for good restoration work, though the reviewer had a negative experience with subcontractors on repairs)
If you hire ServiceMaster Services for mold work in the Baraboo or Madison area, ask for Ed — he is the person reviewers consistently trust. Get payment terms and insurance billing procedures in writing before work starts, given the disputed-payment complaint. Since mold is secondary to their water damage focus, ask specifically about their mold remediation process and whether they subcontract any of that work.
Keep in mind
- They do both mold testing and mold remediation, which creates a conflict of interest. The company that finds the mold also profits from removing it. Consider getting an independent mold test before or after their work.
- Mold is not their primary focus. This is a general restoration company where water and fire damage drive most of the business. If you need a mold-only specialist, this may not be the right fit.
- Their 4.1-star rating on 30 Google reviews is below average for the category. One recent negative involves a disputed insurance payment where the customer and owner directly contradict each other on the facts.
- The service area spans from Baraboo to Madison and surrounding cities. Confirm response time to your specific location before booking, especially for the Madison-area edges of their coverage.
- The website uses generic franchise copy for mold services and does not detail specific remediation methods or equipment for mold work.