Provider profile
920 Restoration Water & Mold Remediation
Provider snapshot
What this listing says
Appleton-area homeowners dealing with basement water intrusion or mold who want an owner-operated company where Tyler handles the job personally from inspection through remediation.
Best for
- Fox Valley homeowners in Outagamie, Brown, or Winnebago counties who need mold remediation or water extraction from a local operator.
- Homeowners who want the business owner on-site doing the work rather than managing a crew remotely.
- Insurance claim situations where having an in-house adjuster to coordinate with your carrier matters.
About this company
920 Restoration is a family-owned operation in Appleton, Wisconsin, focused on mold remediation and water damage restoration across three counties in the Fox Valley. Owner Tyler runs the jobs himself, which reviewers confirm repeatedly. They do both mold assessments and remediation, which means the same company diagnosing the problem also sells the fix.
The company offers free mold inspections and uses industrial drying and dehumidification equipment for water damage work. They also have in-house insurance adjusters, an unusual feature for a small restoration outfit. Their service list runs from sewage cleanup to storm and fire damage, and they accept only cash or check.
Services
Service area
Headquartered in Appleton, Wisconsin. Serves Outagamie County (Appleton, Kaukauna, Little Chute, Grand Chute, Greenville, Hortonville, Seymour, New London), Brown County (Green Bay, De Pere, Howard, Ashwaubenon, Suamico), and Winnebago County (Neenah, Oshkosh, Menasha, Fox Crossing, Omro). That is a wide footprint for a small team, so response times may vary outside the Appleton-Neenah corridor.
Review consensus
Tyler gets named by first name in the majority of reviews. Reviewers consistently highlight same-day or next-day callbacks, showing up on time, and pricing that multiple people describe as fair or below competitors. Brenda Bubolz Purdy, a Google Local Guide with 15 reviews, noted that a previous company would have charged over $30,000 for the same job. Mycie Arts credited Tyler with discovering additional water intrusion she did not know about. Repeat customer Liz Koehn calls him her first call for any mold or water issue. Reviewers also praise the team's willingness to go beyond the scope, including Jake Bourgault noting Tyler removed bat carcasses from his attic because he was already up there.
0 found across 29 total reviews at 5.0★. No negative reviews exist in the data set. Across 29 total reviews at 5.0 stars, there are zero 1-star, 2-star, or 3-star reviews in the last 18 months.
A perfect 5.0 across 29 reviews with no negatives is uncommon. The review volume is low enough that this could reflect a genuinely small, owner-operated company that handles every job personally, which limits both volume and the chance of a bad outcome. Several reviewers have only one review on their Google account, which is typical for a small-town business but worth noting. Four reviewers are Google Local Guides with multiple reviews, adding credibility to the positive pattern.
Tyler (owner — praised in nearly every review for hands-on work, honesty, responsiveness, fair pricing, and punctuality).
With 29 reviews and a perfect 5.0, this is a small operation where the owner does the work. Ask for Tyler directly. Get an independent mold assessment before agreeing to remediation, since they do both testing and the work. Confirm they can handle your specific damage type if it falls outside water and mold.
Keep in mind
- They do both mold testing and remediation. The company that finds the mold profits from removing it. Consider getting an independent mold assessment before committing to their remediation services.
- Payment options are limited to cash and check. No credit cards accepted.
- Their service area spans three counties and dozens of cities. Confirm response times if you are outside the Appleton-Neenah core area.
- The website lists fire damage, vandalism, and hurricane claims among their services. That is a broad scope for a small family operation. Ask specifically about their experience with your type of damage.