Provider profile
Prestige Carpet Cleaning and Restoration
Provider snapshot
What this listing says
Tri-state homeowners in the WV-MD-PA panhandle who need mold remediation from a family-owned restoration company that also handles the water damage that caused it.
Best for
- Homeowners in the WV-MD-PA panhandle corridor who need mold remediation from a company with 24+ years of local presence.
- Water damage situations where mold has already started growing — one crew handles extraction, drying, and remediation together.
- Insurance claim situations where you want a restoration company that already has relationships with Nationwide, Allstate, Encompass, and Fireman's Fund.
- Commercial properties like churches, dental offices, and property management companies that need after-hours scheduling and repeat service.
- Homeowners who want a free mold inspection before committing to remediation work.
About this company
Prestige Carpet Cleaning and Restoration operates out of Ridgeley, West Virginia, serving a tri-state corridor across the WV-MD-PA panhandle. Mold remediation is one piece of a broader restoration business that started as a carpet cleaning company over 24 years ago. Rick Oaks runs the operation as a family business, with Ben Oaks, Justin Swogger, and Bethany Humbertson rounding out the core team.
The mold page advertises free inspections, where a mold remediation specialist does a visual assessment with moisture readings and scopes the work. They also order pre- and post-remediation air quality testing from what they call a separate air quality specialist. On the restoration side, they run truckmount steam cleaning vans, commercial dehumidifiers with pump-outs, and ozone machines. The water damage page lists a detailed process: inspection, water removal, antimicrobial application, air movement, and drying monitoring.
This is primarily a cleaning and restoration company. Mold work sits alongside water damage, fire damage, sewer cleanup, carpet cleaning, tile and grout work, pressure washing, and residential house cleaning. They hold IICRC membership and list affiliations with ASCR, NIFR, and several cleaning industry associations. They work directly with insurance companies including Nationwide, Allstate, Encompass, and Fireman's Fund.
189 Google reviews at 4.8 stars is a strong showing for a rural tri-state market. Only one review at 3 stars or below appeared in the last 18 months, and that review contained no text. The volume reflects a company with deep local roots and repeat customers across multiple service lines.
Services
Service area
Headquartered in Ridgeley, West Virginia. Serves a tri-state corridor including towns in the WV Eastern Panhandle (Keyser, Romney, Moorefield, Petersburg, Fort Ashby), western Maryland (Cumberland, Frostburg, Oakland, Westernport), and southern Pennsylvania (Hyndman, Bedford, Somerset, Meyersdale). Some listed cities are over an hour from Ridgeley — confirm availability and response time for locations at the edges of this range.
Review consensus
Bethany Humbertson gets called out by name for scheduling, providing estimates, and pitching in on jobs. Stacey Ratliff credited Bethany with helping clean an apartment and recovering a full security deposit. Justin and Dillon draw praise from Marliene for being respectful and explaining the process. Rick, Brad, and Justin earned recognition from Jenna Trigo for walking a family through fire damage restoration and coordinating with investigators and adjusters. Repeat themes across reviews: on-time arrival, fast scheduling, polite crews, and fair pricing. Allison Moore noted they threw in RV carpet cleaning to meet a service minimum. Multiple commercial clients (St. Paul's Lutheran Church, Lifetime Dental Care of Frostburg, Romney First UMC) left positive reviews.
1 found across 189 total reviews at 4.8★. The sole recent negative is a 3-star review from Bobby Ritchie in April 2026 with no text. The reviewer has zero other Google reviews and no Local Guide status. Without any complaint details, this reveals nothing specific about the company's operations. No owner response was posted.
The review base skews heavily toward carpet cleaning and water damage work. Very few reviews mention mold specifically. Jenna Trigo's fire damage review and Janice Cannon's water damage review are the only detailed restoration accounts. This means the 4.8-star rating reflects cleaning and general restoration quality, not necessarily mold remediation outcomes. Beverly Kuykendall's 4-star review mentions a strong odor after service, which is the only quality concern in the entire review set.
Bethany (scheduling, cleaning, estimates — positive). Rick (owner, restoration coordination — positive). Justin (field technician, respectful and friendly — positive). Dillon (field technician, respectful — positive). Brad (field technician, emergency response — positive).
Prestige has strong local trust built on carpet cleaning and water damage work across the tri-state area. If you need mold remediation, ask specifically about their containment setup, what equipment they use for mold work, and get the name of their independent air testing firm. Request Bethany for scheduling and coordination — she draws the most specific praise from reviewers.
Keep in mind
- Prestige does both mold testing and mold remediation. They claim to use a separate air quality specialist for pre- and post-tests, but the website does not name that third party. Ask for the name of the independent testing firm before signing a remediation contract.
- Mold remediation is a secondary service line. This company's primary identity is carpet cleaning and water damage restoration. Their mold page is brief and does not describe specific containment methods, equipment, or remediation procedures.
- The service area spans dozens of cities across three states. From Ridgeley, some listed towns like Oakland, MD or Somerset, PA are over an hour away. Confirm response time for your specific location.
- The owner did not respond to the one recent negative review. With a 0% response rate on negatives, there is no pattern of public follow-up when issues arise.