Provider profile
Crossroads Property Rescue
Provider snapshot
What this listing says
Morgantown and Bridgeport homeowners dealing with water damage who want a locally owned restoration company that handles mitigation through reconstruction under one roof.
Best for
- Homeowners in the Morgantown-Bridgeport-Clarksburg corridor who need water damage mitigation and same-company rebuild.
- Property owners who want one contractor to handle insurance paperwork, demolition, and reconstruction on a single claim.
- Commercial building managers needing 24/7 emergency water extraction, including sewage backup and burst pipe response.
- Homeowners who need asbestos abatement discovered during a water or mold remediation project.
- Rental property owners in northern West Virginia dealing with recurring moisture issues like crawl space water intrusion.
About this company
Crossroads Property Rescue is a locally owned restoration company based in Morgantown, West Virginia. Mold remediation is one piece of a larger operation that covers water damage, fire damage, biohazard cleanup, asbestos abatement, and full reconstruction. They do both testing and remediation, which means the same company that finds the mold profits from fixing it.
What stands out is their breadth. They handle the full damage lifecycle: emergency mitigation, demolition, cleaning, and rebuild, plus insurance claim coordination with your carrier. Their HVAC mold page describes HEPA vacuuming and antimicrobial treatments. They also do crawl space encapsulation, duct cleaning, and content restoration for damaged belongings. Few companies in this part of West Virginia offer asbestos abatement alongside mold work.
The company claims 10-plus years of industry experience and serves a tri-state area covering northern West Virginia, southwestern Pennsylvania (including Pittsburgh, Uniontown, and Waynesburg), and western Maryland. They list roughly 100 individual towns across that footprint. John and Allison are referenced as company leadership in multiple reviews.
At 4.6 stars across 70 Google reviews, the overall picture is positive but not flawless. The negative reviews cluster around a specific issue: repair quality on the reconstruction side. The mitigation work draws consistent praise.
Services
Service area
Headquartered in Morgantown, West Virginia. Primary coverage spans Morgantown, Bridgeport, Clarksburg, Fairmont, Grafton, Kingwood, and surrounding communities in northern West Virginia. They also list towns in southwestern Pennsylvania (Pittsburgh, Uniontown, Waynesburg, Washington) and reference western Maryland, covering a tri-state footprint of roughly 100 named towns. That is a wide area for a single-location company, so confirm crew availability at the edges.
Review consensus
Fast emergency response is the most consistent theme. Multiple reviewers describe crews arriving within 30 minutes to an hour of calling. Jason St Ours draws praise across several reviews for being communicative and keeping homeowners informed throughout the process. Kayla is named repeatedly for managing the restoration and reconstruction phase well. Wes and Shaun are praised as a reliable repair duo by multiple reviewers. Corleen Long is named by three reviewers in March 2026 for being a helpful point of contact. Brian K. is noted for his detailed damage assessment on a commercial flooding job. Repeat customers are a signal: at least two reviewers mention using Crossroads more than once.
3 found across 70 total reviews at 4.6★. William Leister described floors that began sagging again after Crossroads repaired them, along with cracking drywall, a non-functional foundation drain, and wood supports placed directly on bare ground instead of concrete piers. He also reported that when he called to follow up, no one returned his call. The owner's response stated they could not find his name in their records. BBQ CREW paid $5,800 and reported wall trim not staying on, paint that did not match, and a hole left in the wall. The owner countered that a crew member named Drew had completed touch-ups and posted before/after photos, suggesting the review photos may have been taken before work was finished. Angela Howes described a crew cutting a hole in a wall and leaving without fixing the leak, then being charged for unfinished work. The owner again stated they could not find the reviewer's name in their system.
The three negatives share a common thread: reconstruction and repair work that fell short of expectations. Mitigation (water extraction, drying, initial cleanup) draws almost no complaints. This suggests a quality gap between the emergency response side and the rebuild side of the operation. The owner responds to all negatives but leans on a recurring defense of not finding the reviewer in their records, which appears on two of the three recent complaints.
Jason St Ours (project manager / restoration lead — positive). Kayla (restoration coordinator — positive). Wes (repair technician — positive). Shaun/Shawn (repair technician — positive). Drew (mitigation and repair technician — positive in most reviews, named in owner response to BBQ CREW complaint as completing touch-ups). Corleen Long (point of contact — positive). Brian K. (project director — positive). Joel (mitigation crew — positive). Justin (mitigation crew — positive). Josh (mitigation / communication — positive). Aaron (mitigation — positive). Corey (demolition — positive). Jim (initial consultation — positive). Jody (repair — positive). Mike (restoration — positive). Bobby (team member — positive). John (leadership — positive). Allison (leadership — positive).
The emergency response and mitigation side of Crossroads earns its 4.6 rating. If you hire them for mold or water work, ask specifically who will handle the reconstruction phase and get written confirmation of what the final deliverables include. Request Jason or Kayla as your project contact if you want consistent communication. Watch the repair quality closely at final walkthrough before signing off.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the company that finds the problem also sells you the fix. Consider getting an independent test before committing to remediation work.
- All three recent 1-star reviews describe repair work that was incomplete or deteriorated after the crew left: sagging floors, mismatched paint, trim falling off, holes left in walls. The pattern points to reconstruction quality, not mitigation.
- Their service area lists roughly 100 towns across three states, stretching from Pittsburgh to New Martinsville. Confirm response times and crew availability if you are at the edges of that footprint.
- Two of the three recent negative reviews drew owner responses stating the customer could not be found in their records. That disconnect makes it harder to gauge whether the complaints reflect the company's current work.
- Mold remediation is a secondary service here. Their primary identity is water and fire restoration. If mold is your only issue, ask whether mold-specific crews or mold-focused project managers handle your job.