Provider profile
Panhandle Cleaning & Restoration of Charleston
Provider snapshot
What this listing says
Charleston-area homeowners dealing with water or mold damage who want a multi-office restoration outfit with same-day emergency response and in-house reconstruction.
Best for
- Charleston and Kanawha Valley homeowners who need water, fire, or mold damage handled start-to-finish by one company, including reconstruction.
- Situations requiring biohazard or sewage cleanup, which Panhandle handles regularly according to multiple reviews.
- Commercial properties like schools and offices needing a restoration contractor with insurance claim support and flexible scheduling.
About this company
Panhandle Cleaning & Restoration operates a Charleston office at 2503 Sissonville Dr, one of five locations spanning West Virginia, Pennsylvania, and Florida. Founded in 1977 by Robert C. Contraguerro, Sr., the company is a DKI member, part of the largest disaster restoration contracting network in North America. They handle water damage, fire damage, mold remediation, biohazard cleanup, and full reconstruction under one roof.
They stock over 3,000 pieces of equipment including infrared moisture detection cameras and large-loss dehumidifiers. For containment, they use STARC Systems' RealWall panels, which exceed ICRA Class IV standards with airtight seals and anodized aluminum frames. Their contents restoration facility uses Esporta Wash Systems to process soft goods in-house rather than outsourcing. The website states mold testing is handled by independent, third-party industrial hygienists they partner with, not by their own technicians.
Services
Service area
Headquartered at 2503 Sissonville Dr in Charleston, West Virginia. Panhandle operates four additional offices in Wheeling, Morgantown, Pittsburgh, and Sarasota. The website lists a seven-state service area covering West Virginia, Pennsylvania, Ohio, Kentucky, Virginia, Maryland, and Florida, though the Charleston office primarily serves the Kanawha Valley and surrounding communities.
Review consensus
Trey Green shows up by name in 9 reviews and is the most frequently mentioned employee. Reviewers describe him managing multi-day flood cleanouts, mold removal, and fire damage response. Martin appears in 7 reviews, praised for basement cleanups and clear explanations of the process. Mason French comes up in 5 reviews for flood and sewage work. Shannon drew praise for being kind and responsive on the phone. Multiple reviewers mention same-day or next-day response, clear communication, progress photos, and help navigating insurance claims. Nick Casey noted Panhandle was the low bidder among three quotes for a hoarding cleanup. Commercial clients (a school, a business with a leak) also report satisfaction.
0 found across 29 total reviews at 5.0★. (0 found across 29 total reviews at 5.0★) No negative reviews exist for this location in the last 18 months. There is no complaint data to analyze.
Every review is 5 stars, which is statistically uncommon for a company with 29 reviews across two years of activity. Several reviewers are single-review accounts (June Brown, Kevin Lively, Christa Morrison, Sharon Jones, Stephanie Conrad). That said, most reviewers who left text provided specific details, named staff, and described real scenarios. The absence of any negative feedback means there is no data on how Panhandle handles dissatisfied customers.
Trey Green (field team lead — positive, 9 reviews). Martin (field team — positive, 7 reviews). Mason French (field crew — positive, 5 reviews). Robert Fluharty (field crew, also drywall/reconstruction — positive, 4 reviews). Shannon (phone/office — positive). Phil Cardone (initial contact — positive). Kevin (field crew — positive). Rick Grayson (field crew — positive). Chris Deathrow (field crew — positive). Barry Lewellyn (field crew — positive). Matt Kodrin (field crew — positive). Hunter (field crew — positive). Ben (field crew — positive). Richard (field crew — positive). Tristan (field crew — positive). Jonathon (crew — positive). RJ (crew — positive).
Ask for Trey Green or Martin on the Charleston crew — they handle the bulk of reviewed jobs and reviewers consistently name them. With no negative reviews on file, you have no way to gauge how Panhandle handles disputes, so get everything in writing: scope, timeline, and pricing.
Keep in mind
- Panhandle handles both mold inspection and remediation. Their website says testing is done by third-party industrial hygienists they partner with, but confirm the testing firm has no financial ties to Panhandle before signing a remediation contract.
- This is one office of a five-location operation. The Charleston crew (led by Trey Green and Martin) draws strong reviews, but your experience depends on which team is dispatched.
- The website claims a seven-state service area across hundreds of cities. Jobs at the edges of that range may involve longer response times or crews traveling from another office.
- A perfect 5.0 across 29 Google reviews with zero negatives is unusual. There is no track record of how the company responds when something goes wrong.