Provider profile
Baxter Construction and Restoration
Provider snapshot
What this listing says
Yakima Valley homeowners dealing with water-triggered mold who want one company to handle mitigation, remediation, and reconstruction under the same roof.
Best for
- Yakima Valley homeowners who need mold remediation tied to water damage and want one contractor from dryout through rebuild.
- Property owners with insurance claims who want a company experienced in adjuster communication and claims documentation.
- Commercial building owners in the Tri-Cities or Central Washington who need after-hours emergency response.
- Homebuyers who discovered attic mold during or after a home inspection and need a fast, reasonably priced assessment.
About this company
Baxter Construction and Restoration is a family-owned restoration company headquartered in Yakima, with a second office in Kennewick. Mold remediation is one piece of a broader operation that also covers water damage, fire, smoke, wind, biohazard cleanup, and general construction. They run a 24/7 emergency response team they call "First Response" and promise first contact within 30 minutes.
What stands out is that they handle the full cycle in-house: containment, remediation with HEPA vacuums, antimicrobials, and air scrubbers, then reconstruction including roofing, kitchen, and bathroom work. They also run a separate special care team that recovers personal items like clothing, furniture, and electronics during mitigation. They work directly with more than a dozen insurance carriers and will help file claims and deal with adjusters.
Brice Baxter started the company as a one-person operation in 1995. It hit 30 years in June 2025. The company has IICRC technicians, AHERA asbestos certification, and membership in WAMOA (Washington Mold Oversight Association). They run background checks and drug testing on employees and use branded vehicles.
4.8 stars across 213 Google reviews is a strong number for a restoration company in a mid-size market. The volume is notable because most reviews describe specific employees by name and recount detailed project timelines, which suggests genuine customer engagement rather than review solicitation.
Services
Service area
Headquartered in Yakima, WA with a second office in Kennewick. They list coverage across Central Washington including Cle Elum, Ellensburg, Kennewick, Mabton, Moses Lake, Naches, Pasco, Prosser, Richland, Sunnyside, Toppenish, Wapato, and Zillah. That is a wide geographic spread covering roughly 150 miles, so confirm response times if you are outside the Yakima or Tri-Cities metro areas.
Review consensus
Speed is the most consistent theme. Multiple reviewers describe crews arriving within 30 minutes to an hour, including evenings, weekends, and holidays. Brandon appears in more reviews than any other employee, praised for being quick, kind, and hands-on during mitigation. Tyler is the second most-mentioned name, handling inspections, estimates, and insurance coordination. Donovan Beath draws praise for honest assessments, including telling one homeowner their attic did not actually need remediation, saving them thousands. Zach Baxter (the owner) shows up on emergency calls personally. Seth is praised for after-hours response, including a Thanksgiving-eve flood. Reviewers consistently mention clear communication, especially explaining the drying process and insurance next steps. Several mention reasonable pricing compared to competitors.
3 found across 213 total reviews at 4.8★. One reviewer (8 total reviews) says Baxter disposed of belongings from a mold-damaged apartment that should have been salvaged, and that the company denied access to photos taken inside. The owner responded that the project was from September 2022, that the contents were non-salvageable due to mold, and that disposal was discussed beforehand. The disagreement on what was agreed to is unresolvable from the outside. A second 1-star review has no text. A 2-star reviewer (Local Guide, 21 reviews, 2 likes from other users) described feeling severely overcharged: a $3,200 quote for what turned out to be a few-hour job, with only $300 knocked off after he pushed back. The owner responded that all prices were agreed upon before work started. The reviewer's advice: always get multiple quotes.
The pricing complaint stands alone as a single data point, not a pattern. The belongings dispute involved a landlord-directed job from years prior, which limits its relevance to direct-hire customers. The owner responded to 2 of 3 recent negatives with specific details rather than template language, which suggests active engagement with complaints rather than reputation management autopilot.
Brandon (mitigation technician — consistently praised across many reviews for speed, kindness, and hands-on work). Tyler (estimator/inspector — praised for honesty, insurance coordination, and saving customers money). Donovan Beath (mitigator/assessor — praised for trustworthy assessments and honest calls). Zach Baxter (owner — praised for personal involvement in emergencies and crew dispatch). Seth (mitigation technician — praised for after-hours response and detailed explanations). Chris (mitigation technician — praised for quick response and attention to detail). Anthony (mitigation technician — praised for helpfulness and attentiveness). Dre (mitigation technician — praised for teamwork and immediate action). Rodney (contractor — praised for quality repairs and problem-solving). Ricardo Gonzalez (contractor — praised for working through complications). Cody (on-site foreman — praised for being organized and communicative). Ryan (project manager — praised for daily communication and workmanship). Marcos/Markos (mitigation — praised for keeping customers informed). Tom (estimator — praised for communication). Heath (estimator — praised for competitive pricing). Brad (insurance/billing — praised for guidance). Beth (insurance/billing — praised for guidance). Kristin (office/intake — praised for helpfulness on initial calls). Leo (project contact — praised for communication). Aaron (repair technician — praised for fixing a difficult door and being patient). Mark (repair team — praised for sharing project insights).
This is a well-staffed restoration operation with deep roots in Yakima. Ask for Brandon or Tyler by name if you want the employees reviewers mention most. Get your scope and price in writing before signing, and if the number feels high, take the time to get a competing quote. With only 3 negatives across 213 reviews, the track record is strong.
Keep in mind
- They are primarily a restoration company. Mold work is one service line, not their sole focus. If you need a mold-only specialist, weigh that.
- Their service area spans from Cle Elum to Moses Lake to the Tri-Cities. If you are on the edges of that range, confirm response times before an emergency hits.
- One reviewer with 2 likes described feeling overcharged for a job that took only a few hours, and regretted not getting a second quote. The owner responded that pricing was agreed before work started. Get a written scope and compare estimates before signing.
- Office hours are limited: Monday-Thursday 7:30am-5pm (closed for lunch noon-1pm), Friday 7:30am-11am. Emergency line is 24/7, but non-urgent scheduling may take longer on weekends.