Provider profile
PuroClean of Redmond/Woodinville
Provider snapshot
What this listing says
Eastside homeowners in Woodinville, Redmond, or Kirkland dealing with water damage that has led to mold, where a single company handling both mitigation and remediation under one insurance claim simplifies the process.
Best for
- Homeowners in Woodinville, Redmond, Bellevue, or Kirkland who need emergency water extraction that may also involve mold remediation.
- Property owners who want one company to handle water mitigation through mold cleanup under a single insurance claim.
- Buyers who value a franchise with nearly 20 years of local Eastside presence and IICRC-credentialed field teams.
- Commercial property managers needing 24/7 damage response across King and Snohomish counties.
About this company
PuroClean of Redmond/Woodinville is a franchise restoration company based in Woodinville, WA, owned by Craig Hawkins. Hawkins opened this location after a career as a paramedic, and his team won the 2019 PuroClean Franchise of the Year award out of more than 300 offices nationwide. They handle water damage, fire and smoke damage, mold remediation, and biohazard cleanup across the Eastside — Redmond, Woodinville, Bellevue, Kirkland, and surrounding communities.
On the mold side, their website describes a process that includes containment, HEPA air filtration, surface cleaning, and removal of compromised materials. They recommend third-party clearance testing by an industrial hygienist after remediation. The team holds IICRC certifications in water restoration (WRT), applied structural drying (ASD), and applied microbial remediation (AMRT). Two managers carry Triple Masters designations. They also offer mold inspection and testing in-house, which means they both diagnose and fix the problem — a structural conflict of interest worth understanding before hiring.
Hawkins and his wife Jenny raised their family in Woodinville. He volunteers with several local organizations including Northshore Community Church, Vision House, and World Vision. The franchise has been operating in this area for close to 20 years and holds Gold-level status in PuroClean's Priority Response program.
4.6 stars across 130 Google reviews is solid but not exceptional. The bulk of detailed positive reviews center on water damage response rather than mold-specific work, which tracks with their Google category listing as a water damage restoration service.
Services
Service area
Headquartered in Woodinville, WA. Serves Redmond, Woodinville, Bellevue, Kirkland, Clyde Hill, Yarrow Point, Beaux Arts Village, Clearview, Maltby, Cathcart, Bothell East, Cottage Lake, Houghton, Ames Lake, and surrounding communities across King and Snohomish counties. Claims on-site response within 30-90 minutes, though this likely varies by location within their coverage area.
Review consensus
Tanner is the most frequently named technician across the review history, praised by at least eight reviewers for responsiveness, clear communication, and hands-on restoration work. Eddie gets highlighted for inspection thoroughness — Susan Tanabe described him explaining every step and being available by phone. Brandon drew praise for honesty, with one reviewer (Sasha Parker) noting he handled a complicated mold situation caused by a previous contractor's flood. Jordan was credited for same-day Saturday response by E Raj Reddy. Wendy in the office is named twice for being helpful and friendly. Several reviewers mention quick response times and insurance claim assistance as operational strengths.
3 found across 130 total reviews at 4.6★. Ashley (June 2025) called about a sensitive situation — a death in the home — and says the receptionist laughed and hung up. No owner response was posted. David Sampson (April 2025) alleges the company inflated charges and falsified equipment data; the owner responded that they could not find him in their records and suggested the review may be intended for a different franchise. Sue Griffith (December 2025, 2-star) says PuroClean only dried areas without removing drywall or carpet, and mold was later discovered underneath. She also reports difficulty with her insurance claim due to what she calls incorrect assessments. The owner's response explains that the insurance adjuster set the limited scope, and PuroClean offered a reinspection that was declined.
The complaints point in different directions — phone handling, billing disputes, and insurance scope disagreements — rather than forming a single pattern. The owner responses are substantive and engage with specifics (the David Sampson response questions whether the reviewer was even a client; the Sue Griffith response details what the insurance adjuster authorized). The Ashley complaint received no response at all. This mix of personalized and missing responses suggests reputation management is active but inconsistent.
Tanner (field technician — strongly positive across multiple reviews). Eddie (inspector/technician — positive, praised for thoroughness). Brandon (project lead — positive, noted for honesty and mold remediation). Jordan (technician — positive, praised for same-day response). Wendy (office staff — positive, friendly and organized). Fong (technician — positive, quick crawl space work). Heri (technician — positive, knowledgeable assessment). Tristan (technician — positive, assessment work). Michael (team leader — positive, praised during storm cleanup). John Jones (technician — positive, knowledge and follow-up). Stephanie (support — positive). David (support — positive). Austin (technician — positive). Luis (technician — positive). Jake (technician — positive). Nick (project manager — positive, older review).
PuroClean of Redmond/Woodinville has a deep bench of named technicians who earn praise for communication and fast response, especially on water damage. If you are hiring them for mold work, ask upfront whether they will accept a third-party mold assessment or require their own — and confirm that the remediation scope will be documented independently of who performs it. Request Tanner, Eddie, or Brandon by name if they are still on staff.
Keep in mind
- They do both mold testing and mold remediation. The company that finds the mold also profits from fixing it. Ask whether they will accept a third-party inspection or require their own assessment before starting work.
- Most of their detailed positive reviews describe water damage jobs. Mold-specific reviews are sparse, so you have less evidence of their remediation outcomes specifically.
- One recent complaint (Sue Griffith, 2-star) describes an incomplete water damage assessment that later revealed mold under carpet. The owner responded that the scope was set by the insurance adjuster, not PuroClean — worth clarifying upfront who determines scope on your job.
- Their service area spans a wide swath of the Eastside from Beaux Arts Village to Snohomish. Confirm response time for your specific location before assuming the 30-90 minute window applies to you.
- As a franchise, local staff may turn over. The technician names in older reviews (Tanner, Fong, Nick) may not reflect the current crew.