Provider profile
France & Co
Provider snapshot
What this listing says
Wenatchee homeowners who need mold remediation bundled with water damage restoration and structural repairs from a single contractor with 70+ years in Central Washington.
Best for
- Wenatchee-area homeowners dealing with mold after a water loss who want one company to handle extraction, remediation, and reconstruction
- Property owners with older homes who may need asbestos testing before a mold or renovation project
- Commercial property managers in Central Washington — France & Co has handled jobs for businesses like Van Well Nursery, working around operating schedules
- Buyers who value a single point of contact from emergency call through final walkthrough, avoiding the need to coordinate multiple contractors
About this company
France & Co is a 3rd-generation family-owned restoration company headquartered on North Wenatchee Avenue in Wenatchee, WA. They've been doing this since 1952, making them Central Washington's longest-running restoration contractor. Mold remediation is one piece of a broader operation that covers water damage, fire damage, asbestos abatement, biohazard cleanup, and construction.
What stands out is the breadth of in-house capability. They handle everything from initial emergency water extraction through mold containment and removal to final structural repairs and remodeling — no subcontractors for the rebuild phase. Their mold page describes containment barriers with HEPA-filtered air and negative air pressure setups. They also do asbestos testing and abatement, which is relevant in Wenatchee's older housing stock. They won the 2018 RIA Phoenix Award for Innovation in Restoration and hold a DKI contractor affiliation.
The company has operated under the same family ownership for three generations. They hold an A+ BBB rating and are members of the Wenatchee Valley Chamber of Commerce. Their roots in the community run deep for a restoration company.
Their 4.2-star Google rating across 32 reviews sits below the typical range for well-regarded restoration companies. The volume is low enough that individual negative experiences move the average significantly.
Services
Service area
France & Co is headquartered at 920 N Wenatchee Ave in Wenatchee, WA. Their website says they serve Wenatchee and 'greater Central Washington' but does not name specific surrounding cities or counties. Confirm coverage for locations outside Wenatchee proper.
Review consensus
Fast response time is the most consistent theme — multiple reviewers describe crews arriving within 20-30 minutes of a call. Jose drew specific praise for kitchen restoration work. Robert was named for quality door installation. Matt led a commercial job at Van Well Nursery, coordinating around the business's operating hours. Reviewers repeatedly note strong communication throughout multi-week projects and willingness to work with insurance companies on claims.
1 found across 32 total reviews at 4.2★. Sarah Applegate (May 2025) hired France & Co to install flooring after a dishwasher leak. One year later the floor buckled. When they came out, they blamed chairs for the damage. Applegate got second opinions disputing that explanation. She called the contractor multiple times, was initially dismissed, then called the owner directly. The owner stopped returning her calls. She paid another company to redo the work.
The owner did not respond to the only recent negative review. With only one negative in the 18-month window, there is no pattern to establish — but the absence of any public response to a detailed complaint about warranty work is notable.
Robert (door installation — positive). Jose (kitchen restoration — positive). Matt (commercial project lead at Van Well Nursery — positive).
Most reviewers describe fast emergency response and quality restoration work, particularly for water damage. The flooring complaint from Applegate is a one-off in the data, but the lack of any owner response is a yellow flag on warranty accountability. Ask upfront about their warranty policy on installed materials and get it in writing. For mold work specifically, request a written scope before remediation begins.
Keep in mind
- France & Co does both mold testing and mold remediation. The same company that tells you whether you have a mold problem also profits from fixing it. Consider getting an independent mold inspection before committing to their remediation services.
- Their Google rating is 4.2 stars across 32 reviews. One recent 1-star review describes flooring that buckled a year after installation, with the owner refusing to return calls. The low review volume means this single experience drags the average down.
- The owner did not respond to the recent 1-star review. With a 0% response rate on negative reviews in the last 18 months, there is no public evidence of how they handle complaints.
- Their website lists service area as Wenatchee and 'greater Central Washington' without naming specific surrounding cities. Confirm they will service your location before scheduling.