Provider profile
USA Restoration - Water Damage Restoration
Provider snapshot
What this listing says
Vancouver and Clark County homeowners dealing with water emergencies who want a family-owned restoration company that handles mitigation through final repairs and bills insurance directly.
Best for
- Vancouver and Clark County homeowners with active water emergencies who need same-day response and direct insurance billing.
- Homeowners who want one company to handle everything from water extraction through drywall, flooring, and painting rather than coordinating multiple contractors.
- Crawl space and basement flooding situations common in Pacific Northwest homes during heavy rain seasons.
- Situations where mold has developed after water damage and you need remediation bundled with the restoration work.
About this company
USA Restoration is a family-owned restoration company based in Vancouver, WA, operating since 2014. Their primary identity is water damage restoration, but they also do mold remediation, sewage cleanup, and fire damage work. They staff IICRC-trained technicians and promise 60-minute on-site response across Clark County and into the Portland metro area.
What stands out is their end-to-end model. They handle mitigation, drying, and reconstruction with their own crews rather than subcontracting repairs. They use truck-mounted extraction equipment, infrared moisture meters, thermal imaging cameras, and mat drying systems for hardwood floors. They also bill insurance carriers directly, meaning homeowners typically pay only their deductible.
They have been in business for roughly 12 years as an independent, locally owned operation. They explicitly contrast themselves with national franchise models, emphasizing that the same local team stays on a project from start to finish.
A perfect 5.0 Google rating across 133 reviews is unusual for any restoration company. Zero negative reviews in the last 18 months means there are no complaint patterns to analyze. That said, a flawless record on a volume this size deserves some skepticism from buyers. Ask for references specific to your situation.
Services
Service area
Headquartered at 5305 NE 121st Ave, Unit 906, Vancouver, WA. Primary coverage is Vancouver and Clark County, including Battle Ground, Camas, Ridgefield, Washougal, Salmon Creek, Orchards, La Center, and Longview. They also claim service into Portland, OR and Gresham, OR. The Portland-area claim is plausible given proximity across the Columbia River, but Longview is roughly 50 miles north. Confirm response times if you are outside the immediate Vancouver metro.
Review consensus
Delfino Montes appears in more reviews than any other employee, consistently praised for fast arrival, clear explanations of the damage and process, and hands-on help filing insurance claims. Devon Hood draws praise as a lead technician for communication and follow-through on daily check-ins during the drying process. Tyler Long is recognized for moisture readings, inspections, and detailed reporting. Arthur gets multiple mentions for painting and finish work. Reviewers frequently highlight that the team answered the phone on weekends and holidays when other companies did not, and that crews arrived within 30 minutes to an hour.
0 found across 133 total reviews at 5.0★. No negative reviews found in the last 18 months. There is no complaint data to analyze.
The review profile is uniformly positive with no negatives in the recency window. Multiple reviewers mention being referred by plumbers, which suggests the company has strong trade relationships driving business. Several reviews mention Delfino helping with insurance claims on the spot, including getting claims approved within an hour. This insurance assistance appears to be a core part of the service model, not an occasional extra.
Delfino Montes (mitigation technician / inspector — positive, appears in 20+ reviews). Devon Hood (lead technician — positive, appears in 10+ reviews). Tyler Long (inspector / technician — positive, appears in 7+ reviews). Arthur (painter / finish work — positive, multiple reviews). Omar (mitigation technician — positive, several reviews). Misael Rubio (mitigation technician — positive, several reviews). Cory Kimen (technician — positive, several reviews). Eli / Elijah (technician — positive, several reviews). Kevin (technician — positive). Nick (drywall / repairs — positive). Roman / Ramon (drywall / repairs — positive). Lindsey (coordination / communication — positive). David (repair team lead — positive). Ion (restoration technician — positive). Abasi (technician — positive). Drey (technician — positive). Rueben (technician — positive). Max (technician — positive). Zaak (technician — positive).
Ask for Delfino if you need an inspection or initial damage assessment. He shows up in more reviews than anyone else and reviewers consistently say he explains the process clearly and helps with insurance paperwork on the spot. For the drying and mitigation phase, Devon Hood and Tyler Long both draw strong praise. Since there are no negatives to warn about, your main due diligence is confirming the scope and price in writing before work begins, and getting an independent mold test if mold remediation is on the table.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest. The company that finds mold profits from removing it. Consider getting an independent mold inspection before committing to their remediation scope.
- Their service area claims are broad, covering Vancouver, Clark County, Portland, Gresham, and Longview. If you are on the edges of that territory, confirm realistic response times before assuming the 60-minute promise applies to you.
- One reviewer noted pricing was steep, though the work quality offset it. Get a written estimate and compare with at least one other restoration company before signing.
- A 5.0 rating with zero negatives in 133 reviews is statistically rare for a company doing emergency work. That does not mean something is wrong, but it means you lack the complaint data that normally helps buyers calibrate expectations.