Provider profile
United Water Restoration Group of Vancouver
Provider snapshot
What this listing says
Vancouver, WA homeowners dealing with water damage or mold after a leak, who want a single company to handle mitigation through rebuild with insurance coordination.
Best for
- Vancouver, WA homeowners who need water or mold damage handled quickly, especially after-hours emergencies.
- Property owners who want one company to manage the full process from mitigation through reconstruction and insurance filing.
About this company
United Water Restoration Group of Vancouver is a franchise location in Vancouver, WA, handling water damage, fire damage, and mold remediation out of an office on NE 121st Avenue. They are locally owned and operated, and they work across residential and commercial properties.
Their mold remediation page describes a five-step process: inspection with moisture measurement, containment using negative air pressure, air filtration with HEPA filters and air scrubbers, removal of mold-infested materials with antimicrobial treatment, and restoration including drywall and structural repairs. Their technicians hold IICRC certification. They also do both mold testing and remediation, which is worth noting (see Keep in Mind).
Services
Service area
Based in Vancouver, WA at 5305 NE 121st Ave. The website says they serve Vancouver and surrounding communities but does not name specific neighboring cities or counties.
Review consensus
Javier Ramirez, the Mitigation Manager, is named in at least 12 of 22 reviews. Reviewers praise his responsiveness, including answering calls at 3 AM during a roof leak emergency and arriving within 45 minutes of a late-night bathroom flood. Multiple reviewers credit him with honest assessments — one noted he inspected a crawl space and told her no work was necessary, saving her thousands. Fatima is also named alongside Javier for communication and efficiency. Insurance coordination comes up repeatedly: reviewers describe Javier documenting damage for claims and helping get approvals.
1 found across 22 total reviews at 4.8★. One reviewer described calling for a water damage estimate. The mitigation manager visited for about 1.5 hours, set up a dehumidifier, and gave a verbal estimate of $8,000-$12,000. The reviewer's own plumber found and fixed the leak the next day for far less. She then received a nearly $1,000 invoice that included charges for 5 hours of technician time (she says he was there 1.5 hours), an emergency service fee (she says it was not after-hours), and travel time she was not informed about. She also says the authorization she signed on a tablet was presented as permission to enter, not a service contract.
With only one negative review out of 22, there is no pattern to identify. The billing dispute is a one-off incident. Notably, the owner did not respond to the negative review despite it being detailed and specific, which is a missed opportunity to provide their side of the story.
Javier Ramirez (Mitigation Manager — praised in 12+ reviews for responsiveness, honesty, and insurance help). Fatima (office/coordination role — praised for communication and efficiency by Nicky Rymal and Luke Hostetler).
Ask for Javier if your project involves water damage or mold — he is the person nearly every reviewer names. Get any scope of work and pricing in writing before signing anything on a tablet, and make sure you understand what counts as an emergency service call versus a standard estimate visit.
Keep in mind
- They do both mold inspection and mold remediation. That means the same company telling you whether you have a problem is also the one billing you to fix it. Consider getting an independent mold test before committing to remediation work.
- One reviewer reported being billed nearly $1,000 after a 1.5-hour site visit that she understood was an estimate, including charges for emergency service, travel time, and equipment use she did not agree to. The owner did not respond to that review. Ask for a written breakdown of all charges before any work begins.
- The website says they serve "Vancouver and surrounding areas" but does not name specific neighboring cities. Confirm they will actually service your location before scheduling.