Provider profile
SERVPRO of Vancouver Clark Co
Provider snapshot
What this listing says
Vancouver and Clark County homeowners dealing with water damage that has led to mold, who want a single national-franchise crew to handle remediation and rebuild under one contract.
Best for
- Vancouver and northern Clark County residents with water damage that needs mold remediation as part of the same job.
- Commercial property owners or managers needing a restoration company with large-loss capacity and 24/7 availability.
- Homeowners who want insurance claim coordination handled by the restoration company, since multiple reviewers noted seamless insurance interfacing.
- Out-of-area property owners managing rental properties remotely, as reviewers specifically praised communication with absentee owners.
About this company
SERVPRO of Vancouver, Clark Co is a franchise location in Hazel Dell covering Vancouver, Salmon Creek, Ridgefield, La Center, Battle Ground, Amboy, and Felida. Owned by James and Shafekah Landers, this location is part of SERVPRO Team Landers, which the company describes as the largest SERVPRO franchise group in the country with over 40 licenses across six states. Their primary work is water damage restoration, but they handle mold remediation, fire damage, storm damage, construction, sewage cleanup, biohazard work, and contents packout.
Their mold remediation page describes a standard process: inspection, containment, air filtration with air scrubbers and HEPA vacuums, antimicrobial treatment, removal of contaminated materials, and rebuild. Nothing on the site distinguishes their mold approach from any other SERVPRO location. The website content is largely templated from the national brand, so it is hard to tell what is specific to the Vancouver crew versus copy shared across 1,700+ franchise locations.
The Landers group started in 2019 with a single location in Vail, Colorado and expanded rapidly. This means the Vancouver location operates under a multi-state franchise group rather than a long-tenured local owner-operator. That scale gives them access to large-loss teams and surge capacity, but it also means local leadership and project managers may rotate.
4.9 stars across 111 Google reviews is an unusually strong rating. The overwhelming majority of reviews describe fast emergency response to water damage, with crews arriving within hours. Mold-specific reviews are rare, but at least one reviewer specifically praised the team for mold cleanup in a basement.
Services
Service area
Headquartered at 5019 NE Hazel Dell Ave in Vancouver, WA. Serves Vancouver, Salmon Creek, Ridgefield, La Center, Battle Ground, Amboy, and Felida in Clark County. One reviewer reported same-day service 80 miles from the office, suggesting they will travel for commercial jobs.
Review consensus
Reviewers repeatedly name Andrew, Jeremiah, and David as standouts. Andrew and Jeremiah appear together in at least 10 reviews for water mitigation work, consistently praised for speed, communication, and friendliness. David leads a separate crew with Sebastian and Abel, also praised for fast turnaround and clear explanations. Austin, Robert, Cody, Matt, Blake, and Patrick also appear in positive reviews. Colette in the office gets a specific callout for being kind and helpful. The dominant theme is rapid emergency response, often same-day, with crews arriving within hours even on holidays and in severe weather. Several reviewers highlight strong insurance coordination. One reviewer in a small town 80 miles away got same-afternoon service.
2 found across 111 total reviews at 4.9 stars. (2 found across 111 total reviews at 4.9 stars) Both 1-star reviews describe the same complaint: SERVPRO crews showing up uninvited at fire scenes without being called. Matthew Criswell (March 2026, Local Guide, 50 reviews) described the company arriving while the fire department was still active. Claire Ary (April 2025, Local Guide, 30 reviews) described being pressured into hiring them on the spot at a fire scene, then experiencing a year-long rebuild with four different project managers. The owner responded to both, claiming no record of serving either reviewer and denying fire-chasing practices. Claire's review describes a detailed, specific experience including timeline delays, while the owner's response suggests she may have the wrong franchise. The disagreement is unresolvable from the outside.
Both negative reviews allege unsolicited arrival at fire scenes. The owner denies serving either reviewer, and the Claire Ary response specifically suggests a case of mistaken franchise identity. If both reviews are genuinely misdirected, this company has zero confirmed negative experiences in the review record. The owner responds to 100% of negatives with personalized, substantive replies rather than template deflections, which is a positive signal. One broader structural note: the Landers group's rapid multi-state expansion means local staff and management may turn over faster than at a single-owner franchise.
Andrew (technician/crew lead — positive, named in 10+ reviews), Jeremiah (technician/crew lead — positive, named in 10+ reviews), David (crew lead — positive, named in 8+ reviews), Sebastian (crew member — positive, multiple reviews), Abel/Able (crew member — positive, multiple reviews), Austin (crew member — positive, multiple reviews), Robert (crew member — positive, multiple reviews), Cody (technician — positive, multiple reviews), Matt (crew member — positive), Blake (crew member — positive), Patrick (crew member — positive), Todd (crew member — positive), Colette (office staff — positive), Erica (office staff — positive), Paul (former crew lead — positive, older testimonials), Devin W. (crew lead — positive), Shelly (community volunteer — positive)
Ask for Andrew and Jeremiah or David's crew by name. Confirm your project manager assignment upfront and ask whether they will stay on for the full duration. If you are hiring for mold specifically rather than water damage, ask what mold jobs this particular crew has completed recently and whether they can show before-and-after clearance testing from an independent lab.
Keep in mind
- This is a national franchise, not an independent local mold specialist. The mold remediation page is templated brand copy shared across SERVPRO locations nationwide. Ask what mold-specific training the local crew has beyond standard SERVPRO coursework.
- Almost all Google reviews mention water damage, fire, or biohazard work. Mold remediation reviews are very few. Their mold work may be solid, but you are mostly relying on the brand's reputation rather than a deep local track record for mold specifically.
- The franchise changed hands to the Landers group starting in 2019, and reviews mention high project manager turnover. One negative reviewer reported four different project managers on a single rebuild. Ask who your project manager will be and whether they will stay assigned for the full job.
- They are not a testing-only company and do not appear to do independent mold testing. You should get a separate mold inspection from an independent assessor before hiring them for remediation.