Provider profile
DryTime Restoration
Provider snapshot
What this listing says
Vancouver and Portland Metro homeowners dealing with water damage or crawlspace mold who want a family-owned firm that bills insurance directly and guarantees a 30-minute response.
Best for
- Vancouver, Portland, or Bend homeowners who need same-day water damage mitigation with direct insurance billing.
- Crawlspace mold or moisture problems where you want one company to handle inspection, remediation, and vapor barrier work.
- Insurance-covered water losses where you want the contractor to manage the claims process and meet the adjuster on-site.
- After-hours emergencies — they staff 24/7 and guarantee arrival within 30 minutes in their core service areas.
About this company
DryTime Restoration is a family-owned restoration company headquartered in Vancouver, Washington, serving the Portland Metro, Southwest Washington, and Central Oregon. Their primary identity is water damage mitigation, but they handle mold remediation, sewage cleanup, and storm damage too. They hold IICRC firm-level credentials and position themselves as independent from insurance company contractor programs, meaning they do not take referrals from adjusters in exchange for reduced scope.
The 30-minute response guarantee is their headline differentiator. They staff crews across three regions (Portland, Vancouver, Bend) and run 24/7 dispatching with dedicated local phone lines for each area. Their website describes HEPA filtration and containment for mold work, and their mold page references eliminating the moisture source before treating growth. For crawlspace work specifically, reviews confirm they handle vapor barrier replacement and pest damage cleanup alongside water and mold issues.
Joe Burris, who holds the Master Restorer designation, co-owns the company with Ben Culley, who manages operations and insurance negotiations. Victoria Culley runs the office and Billy Marlowe oversees field scoping. The company started in 2017 and has grown to cover a large multi-state territory from a single Vancouver headquarters.
4.9 stars across 714 Google reviews is exceptional volume for a restoration company in this market. The overwhelming majority of recent reviews praise fast response, clear communication, and named crew members. Only 5 reviews at 3 stars or below appeared in the last 18 months, and the owner disputed 2 of those as posted for a different business operating under the same name.
Services
Service area
Headquartered in Vancouver, Washington. Core service areas include the Greater Portland Metro, Southwest Washington (Vancouver, Camas, Woodland, Longview, Kelso), and Central Oregon (Bend, Madras). They also list Salem, Gresham, the Oregon Coast (Astoria), and surrounding communities. The territory spans two states and roughly 200 miles from Longview to Bend, so confirm response times for locations outside the Portland-Vancouver corridor.
Review consensus
Matt is the most frequently named employee across dozens of reviews, praised for on-site explanations, same-day inspections, and helping file insurance claims. Patrick handles initial contact, estimates, and project management and is identified as an owner. Ricky Diaz draws specific praise for after-hours response and crawlspace work. Cole, Anthony, Blake, and Andrew form the field crew most often mentioned together. Reviewers consistently highlight fast response times (same-day or within hours), clear communication throughout the project, and respectful treatment of the home. Multiple reviewers mention DryTime handling their insurance claim from start to finish.
5 found across 714 total reviews at 4.9★. Alex Pierce (Local Guide, 27 reviews) described DryTime vehicles speeding through a school zone in Washougal and criticized the owner's responses to other negative reviews. The owner responded with a template apology and promised to investigate. Shirley Wang (10 reviews) posted a general warning to stay away but provided no specifics about what went wrong. The owner responded with another template offering to review the matter. Stefanie Hetland (4 reviews) described missed appointments, incomplete work on a sump pump relocation, and billing for unfinished tasks — but the owner stated the reviewer was not their customer and referenced a different business. UnLeashed posted a textless one-star; the owner again said it was for a different company. Vincent Pia (Local Guide, 46 reviews) left a textless one-star with no owner response.
Two of the five recent negatives were disputed by the owner as reviews for a different business sharing the DryTime name, which is plausible given the specifics (Stefanie Hetland referenced employees not on DryTime's roster). Owner response rate is 80%, but the responses follow a template pattern — polite apologies directing reviewers to call the office — rather than engaging with specific claims. This contrasts with the detailed, personalized service reviewers describe in positive reviews.
Matt (field tech/inspector — overwhelmingly positive, most mentioned employee). Patrick (owner/project manager — positive, handles estimates and insurance). Ricky Diaz (field tech — positive, praised for after-hours crawlspace work). Cole (field crew — positive). Anthony (field crew — positive). Blake (field crew/supervisor — positive). Andrew (field crew — positive). Josh (field tech — positive). Justin (field tech — positive). Mark (inspector — positive, free inspections with referrals). Nolan (field tech — positive). Damon (field tech — positive). Bryan (project manager — positive). Valerie (field crew — positive). Ian (project manager — positive). Ashton (field crew — positive). Markeese (field crew — positive). Jesse C (field tech — positive). Daniel (field tech — positive). Eli Creamer (field tech — positive, insurance guidance). DiAnthony (field tech — positive). Aris (field tech — positive). Tony (field tech — positive). Jimmy (field tech — positive). Craig (field tech — positive). Rico (field tech — positive). Caitlin (office staff — positive).
DryTime delivers fast, well-organized water and mold work backed by an unusually deep bench of named, praised employees. Ask for Matt or Patrick for inspections and insurance coordination. Since they do both testing and remediation, get an independent mold test if the scope grows beyond your initial expectations.
Keep in mind
- DryTime does both mold testing and mold remediation. A company that finds the mold and then sells you the fix has a financial incentive to find problems. Consider getting an independent mold test before committing to remediation work.
- Their service area stretches from the Oregon Coast to Bend to Longview, WA. If you are on the edges of that territory, confirm the 30-minute response guarantee applies to your location.
- The website emphasizes insurance-covered work heavily. If your situation is not covered by insurance or you are paying out of pocket, ask upfront how pricing and payment work for non-insurance jobs.
- Two of the five recent one-star reviews were disputed by the owner as being intended for a different company with the same name. The remaining complaints are isolated and do not share a common pattern, but the owner responses lean toward templated language rather than specific engagement.