Provider profile
Benchmark Restoration & Cleaning
Provider snapshot
What this listing says
Vancouver and Portland metro homeowners dealing with water damage or mold who want a family-owned restoration company with a dedicated cleaning facility and 35+ years in the Pacific Northwest.
Best for
- Vancouver, WA and Portland metro homeowners needing mold remediation or water damage restoration with 24/7 response
- Owners of wool, silk, or antique area rugs who want facility-based cleaning rather than on-site treatment
- Pet owners dealing with deep-set urine odors in carpet or subfloor who want enzymatic treatment with a written guarantee
About this company
Benchmark Restoration & Cleaning operates out of a dedicated cleaning facility in Vancouver, WA, and runs mobile restoration crews across both sides of the Columbia River into Portland. They split their work into two divisions: emergency restoration (water damage, mold, fire/smoke) and a cleaning operation handling area rugs, carpets, upholstery, air ducts, and pet odor treatment.
The rug cleaning side stands out. They run an 8-step immersion process at their Vancouver plant for wool, silk, Persian, and antique rugs, with free pickup and delivery across the metro. On the restoration side, they use Soilguard antimicrobial treatments for mold work and truck-mounted hot water extraction for cleaning jobs. They also offer enzymatic pet odor treatment with written guarantees.
The company has been family-owned since 1988, giving them 35+ years in the Portland-Vancouver market. They hold IICRC firm certification and are registered with the Oregon Construction Contractors Board. They carry a 4.9-star Google rating across 112 reviews, which is unusually high for a restoration company at that volume.
Services
Service area
Headquartered in Vancouver, WA at 11419 NE 126th St. Serves Clark County (Vancouver, Camas, Washougal, Ridgefield, Battle Ground, Salmon Creek, La Center) and Cowlitz County in Washington. On the Oregon side, covers Multnomah, Clackamas, and Washington counties including Portland, Beaverton, Gresham, Lake Oswego, Tigard, and West Linn. Free rug pickup and delivery across the full metro area.
Review consensus
Josh comes up repeatedly for carpet restoration, water damage diagnostics, and on-site communication. Reviewers describe him explaining each step of the process and spending extra time on stubborn stains. Kevin draws praise for heirloom rug repair, specifically replacing the backing on a Victorian Aubusson rug. Adam gets mentioned for friendly scheduling and keeping homeowners updated during flood response. Ryan handles carpet, rug, air duct, and HVAC cleaning, with multiple reviewers citing his punctuality and attention to detail. Rustin manages ongoing client relationships for a property management account, handling recleans and discounts when jobs fall short. Several reviewers mention same-day emergency response, with one describing a 45-minute turnaround from call to on-site arrival.
2 found across 112 total reviews at 4.9★. One 1-star review from a Local Guide (March 2025) complained about a worker disconnecting the homeowner's hose fitting and leaving it in disarray. The owner responded that they have no record of a customer by that name and offered to resolve the issue under their satisfaction guarantee. One 3-star review from a Local Guide with 176 reviews (July 2025) described a technician arriving at 10:45 AM for a 1-3 PM appointment despite notes asking not to come early, and not replacing a dryer vent hose as the service package described. The owner acknowledged the scheduling error and said they discussed it at their weekly office meeting.
Both owner responses engage with specifics rather than deflecting with template language. The 1-star response questions whether the reviewer was actually a customer, and the 3-star response acknowledges the scheduling mistake and describes a corrective action. This suggests active reputation management with genuine follow-through.
Josh (technician — carpet restoration, water damage diagnostics, on-site specialist; praised in multiple reviews). Kevin (technician — rug repair and restoration; praised). Adam (scheduling/coordinator — praised for responsiveness and client communication). Ryan (technician — carpet cleaning, air duct cleaning, HVAC work; praised in multiple reviews). Rustin (account manager — praised for communication and service recovery on property management accounts).
At 4.9 stars across 112 reviews, Benchmark delivers consistently on carpet cleaning, water damage response, and specialty rug care. Ask for Josh if you need water damage or carpet work, and Kevin for delicate rug repairs. Confirm your appointment window in writing, especially if you have timing constraints.
Keep in mind
- Benchmark does both mold testing and mold remediation. When the same company tests and remediates, they have a financial incentive to find problems. Consider getting an independent mold test before committing to remediation work.
- Their website describes mold remediation services but provides limited detail on the mold testing and inspection process itself. Ask what the inspection report includes and whether a third party conducts air quality testing.
- The service area spans Clark, Cowlitz, Multnomah, Clackamas, and Washington counties across two states. Confirm response times for your specific location, especially on the Oregon side.
- One reviewer reported a technician arriving several hours before the scheduled window despite notes requesting a later arrival. Confirm your appointment window and any timing constraints directly.