Provider profile
BCC Restoration
Provider snapshot
What this listing says
Vancouver WA and Portland metro homeowners dealing with water damage that led to mold, who want one company to handle inspection, remediation, and the full rebuild.
Best for
- Clark County WA and Portland metro homeowners who discovered mold after a water leak and need both remediation and the structural repair that follows.
- Homeowners dealing with insurance companies who want a contractor that handles claim negotiation directly -- multiple reviewers credit BCC staff with fighting reluctant adjusters.
- Anyone who wants a single company from emergency response through finished rebuild rather than coordinating separate mitigation and construction contractors.
- People with mold tied to water damage in kitchens, bathrooms, or basements -- the majority of BCC's reviewed projects involve these areas.
- Homeowners who value a named project manager they can reach daily throughout a weeks-long restoration.
About this company
BCC Restoration operates out of Vancouver, WA and handles the full arc of damage restoration: water extraction, mold inspection and remediation, sewage cleanup, fire damage, and the rebuild afterward. That last part sets them apart. Most restoration companies hand off the rebuild to a separate contractor. BCC keeps it in-house, taking a project from emergency mitigation through finished drywall and paint.
Their mold work focuses on inspection and remediation -- not testing. They use moisture meters and thermal cameras to locate mold and moisture sources, then handle removal and repair of affected materials. Their FAQ explicitly states they do not do mold testing and recommends local labs for that. They also carry IICRC certification for their technicians.
Founded in 2007, BCC has operated in the Clark County and Portland metro area for 19 years. They hold WA contractor license BOULDCC932JQOR and Oregon CCB# 181707. Multiple reviews mention a relationship with Robinson Restoration (sometimes called Robertson Restoration), which appears to handle the initial mitigation work on some projects while BCC handles the rebuild.
A 5.0-star rating across 95 Google reviews is unusual for a restoration company. Nearly every review names a specific project manager and describes multi-week or multi-month rebuild projects, which suggests the rating reflects sustained execution rather than a handful of quick jobs.
Services
Service area
BCC Restoration is headquartered in Vancouver, WA (Suite F210, 5900 NE 152nd Ave). They serve Clark County WA including Camas, Washougal, Ridgefield, Woodland, and Battle Ground, plus the Portland OR metro including Beaverton and Hillsboro. Their website also claims coverage to Salem and the Northern Oregon Coast, which is a broad radius and worth confirming for specific addresses.
Review consensus
Project manager availability dominates the positive reviews. Walter appears in at least 15 reviews and draws praise for daily check-ins, proactive issue identification, and on-schedule completion. Jacob Kurth shows up in 7+ reviews with similar themes around communication, attention to detail, and willingness to help source materials. Jody Baye appears in 5+ reviews, praised for efficiency and organization. Nathan Sawaguchi and Ian are repeatedly credited with fighting insurance companies to secure better claim outcomes -- Angelica gets the same praise for insurance negotiation after returning from maternity leave. The carpenter team of Eric and Tom gets called out multiple times for quality finish work. Several reviewers note BCC honored warranty work months after project completion, with David sending Walter back to address concerns.
1 found across 95 total reviews at 5.0★. The single negative review describes a pricing dispute on the rebuild phase. The reviewer hired Robertson Restoration (described as BCC's "sister company") for emergency remediation at $17,800, then received a $20,000+ rebuild estimate from BCC for drywall and paint. They called the pricing an "insurance scam" and said staff were rude when they tried to escalate, claiming executives had no direct phone lines. The reviewer hired a different contractor who finished the rebuild before BCC could get insurance budget approval. The reviewer has 3 total Google reviews and is a Local Guide, lending some credibility to the account.
BCC and Robinson Restoration appear to operate as a paired system -- Robinson does emergency mitigation, BCC does the rebuild. Multiple positive reviewers mention both companies on the same project. The single negative review suggests this creates a pipeline where the initial emergency response funnels homeowners toward BCC for the more expensive rebuild phase, potentially without the homeowner realizing they can choose a different rebuild contractor.
Walter (project manager -- positive in 15+ reviews). Jacob Kurth (project manager/supervisor -- positive in 7+ reviews). Jody Baye (project manager -- positive in 5+ reviews). Nathan Sawaguchi / Nate (insurance claims -- positive in 6+ reviews). Ian (insurance negotiation -- positive in 5+ reviews). David (division manager -- positive in 4+ reviews). Angelica (insurance claims -- positive in 2 reviews). Eric (carpenter -- positive in 4+ reviews). Tom (carpenter -- positive in 4+ reviews). Julian (production manager -- positive in 1 review). Tim Wilder / Tim W. (project manager -- positive in 3 reviews). Duane (crew -- positive in 2 reviews). Dimitri / Dmitry (insurance -- positive in 2 reviews). Brandon (crew lead -- positive in 2 reviews). James (inspector -- positive in 1 review). Rick (worker -- positive in 1 review). Don (crew -- positive in 2 reviews). Justin (mitigation -- positive in 1 review). Cruz (mitigation -- positive in 1 review). Lindsey Brooks (positive in 1 review). Kevin Grimes (positive in 1 review). Anthony (positive in 1 review). Joseph Baye (positive in 1 review).
With 95 reviews and a 5.0-star rating, BCC has an unusually strong track record for rebuild work following water and mold damage. Ask for Walter or Jacob as your project manager -- they are the most frequently praised names. Watch the rebuild estimate closely, get a second bid if it feels high, and hire an independent lab for mold testing since BCC does not offer that service.
Keep in mind
- BCC handles both mold inspection and mold remediation. A company that finds the mold and then sells you the fix has a financial incentive to find more. Consider getting an independent mold inspection or testing from a separate lab before committing to their remediation scope.
- BCC works closely with Robinson Restoration on many projects -- Robinson handles mitigation, BCC handles the rebuild. One reviewer described feeling locked into BCC for finish work after using Robinson for the emergency response, and found BCC's rebuild pricing significantly higher than competitors.
- Their service area claims stretch to Salem and the Northern Oregon Coast, which is a wide radius from their Vancouver WA office. Confirm response times for locations outside Clark County and the immediate Portland metro.
- The owner did not respond to the only negative review in the last 18 months, which alleged inflated rebuild pricing and rude phone interactions. That is a 0% response rate on recent negatives.
- BCC does not do mold testing -- only visual inspections with moisture meters and thermal cameras. If you need lab-confirmed mold identification, you will need to hire a separate testing company.