Provider profile
Restoration & Renovation NW
Provider snapshot
What this listing says
Snohomish County homeowners dealing with water, fire, or storm damage who want one contractor to handle everything from emergency tarping through mold cleanup and structural rebuild.
Best for
- Snohomish County homeowners who need emergency water, fire, or storm damage response with same-day availability.
- Property owners who want a single contractor to handle both the damage restoration and the renovation rebuild that follows.
- Homeowners with crawl space moisture problems who need encapsulation, vapor barriers, and ventilation work.
- Buyers whose mold problem started with water damage and who want the water source fixed alongside the mold removal.
About this company
Restoration & Renovation NW is a full-service restoration and remodeling company based in Everett, Washington, serving Snohomish County and areas north of Seattle. They handle the full arc of property damage: emergency response, water extraction, mold removal, fire and smoke cleanup, and the structural rebuild afterward. Their mold remediation page describes HEPA air filtration and antimicrobial treatments. They hold Washington contractor license RESTORN752LK.
What sets them apart is breadth. They do crawl space encapsulation with vapor barriers, attic insulation repair, emergency roof tarping, leak detection, and moisture prevention, alongside the renovation side: kitchens, bathrooms, basements, decks, and custom additions. That means one company can take a water-damaged crawl space from extraction through encapsulation through the finished floor above it. Their website claims air scrubber use for fire jobs and dehumidifier installation for moisture control.
The review base leans heavily toward renovation and remodeling projects rather than mold-specific work. Reviewers describe kitchen remodels, bathroom renovations, basement conversions, and deck builds. The mold and restoration side of the business generates fewer reviews, which makes it harder to assess mold-specific execution quality.
Their 5.0 Google rating across 70 reviews is unusually high. However, 7 negative reviews from the last 18 months tell a different story than the headline number suggests. The gap between the perfect overall score and the recent complaints warrants attention.
Services
Service area
Based in Everett, Washington (with a Google listing address in Tukwila). Serves Snohomish County and communities north of Seattle. Named service cities include Arlington, Bothell, Darrington, Edmonds, Everett, Gold Bar, Granite Falls, Lake Stevens, Lynnwood, Marysville, Mill Creek, Monroe, Mountlake Terrace, Mukilteo, Snohomish, and Sultan. The range from Everett to Darrington is about 50 miles, so confirm response time for outlying locations.
Review consensus
Most positive reviews describe renovation and remodeling work rather than mold or restoration jobs. Amir gets called out twice for being patient and delivering results on home renovation projects. Eli drew praise for a quartz countertop and cabinet install that came in on budget. Andrew stood out for responsiveness in quoting a kitchen renovation. Across the positive reviews, the consistent themes are on-time starts, clean crews, and finished results that match or exceed expectations. Several reviewers mention basement conversions after water damage, suggesting the company does handle the full damage-to-rebuild cycle. Rick Starr noted prompt response and good communication during a deck remodel. Diana Yakovleva praised fast roof repair after a leak.
7 found across 70 total reviews at 5.0★. Bryce Donovan reported a project quoted at 4 weeks that took 12 weeks with weekly excuses. Brady Walsh said crews started a kitchen remodel then disappeared for three weeks with no contact. Wyatt Benson described crooked cabinets, uneven countertops, and sloppy paint. Arthur Ramirez hired them for hardwood refinishing after a leak and said the floor technician Victor left swirl marks and claimed it was how the wood species takes stain. Ramirez hired another company that fixed it in one pass. The owner responded to Ramirez with a template acknowledging the feedback but not addressing the swirl marks or the $300 resand charge. Maya Fletcher paid $600 for dry ice blasting on a fire-damaged beam, but the beam still smelled of smoke afterward. She says the estimator did not disclose that deep odor removal would cost extra. Ian Douglas reported that the crew forgot to bring a commercial dehumidifier for a flooded laundry room, used a consumer unit instead, took four days instead of one, then charged for four days of labor. He noted the estimator Michelle was thorough but the field crew fell short. Leif Sullivan paid $400 for storm tarping that blew off in mild wind because only four nails were used, then was quoted $75 for a re-staple.
The negatives cluster around a gap between what the estimator or salesperson promises and what the field crew delivers. Michelle and the estimators get praise even in negative reviews, but the crews that follow either bring wrong equipment (Ian Douglas), deliver sloppy work (Wyatt Benson, Arthur Ramirez), or disappear mid-project (Brady Walsh, Bryce Donovan). This office-versus-field split is common in restoration companies that have scaled their sales team faster than their labor force. The owner response pattern reinforces this: only 2 of 7 negatives received responses, both using identical template language with a branded sign-off. Neither response engaged with the specific complaint or offered a concrete resolution.
Michelle (estimator — praised for thoroughness even in a negative review by Ian Douglas). Victor (floor technician — criticized by Arthur Ramirez for poor hardwood refinishing and a misleading explanation). Amir (renovation lead — praised by Rogers Windler and Maggie Feest for patience and quality). Eli (renovation lead — praised by Jackeline Weissnat for countertop and cabinet work). Andrew (renovation lead — praised by Melanie Foster for responsiveness and kitchen renovation quality).
The renovation and remodeling side of this company gets consistently strong reviews. The restoration and damage-repair side shows a pattern of field crews not matching the promises made during the estimate. If you hire them, ask who specifically will run your job and whether they will use commercial-grade equipment. Get the timeline and scope in writing with penalties for delays. Ask for Michelle by name if you want a thorough initial assessment, and request Amir or Eli if renovation work is involved.
Keep in mind
- They do both mold testing and mold remediation. That creates a financial incentive to find problems they then get paid to fix. Get an independent mold assessment before committing to their remediation scope.
- Recent 1-star reviews describe timeline overruns (a 4-week job taking 12 weeks), crews going silent for weeks mid-project, and finish work that needed to be redone by other contractors. These complaints cluster in June 2026.
- Two owner responses out of seven negatives follow an identical template format that acknowledges the complaint without addressing the specific issue. The low response rate and template language suggest reputation management rather than genuine problem resolution.
- Their business address is listed as Tukwila in the Google listing but Everett on their website footer. Confirm which office handles your area.
- The 16-city service area covers Snohomish County broadly, including remote areas like Darrington and Gold Bar. Confirm response times for locations far from Everett.