Provider profile
Eco Water Restoration of Tacoma
Provider snapshot
What this listing says
Tacoma homeowners dealing with sudden water damage who want a restoration company that responds within an hour, handles insurance paperwork, and does mold remediation on the same job.
Best for
- Tacoma-area homeowners facing water damage emergencies who need same-day response and equipment setup.
- Buyers who want one company to handle both the water damage and any mold that develops afterward, rather than coordinating separate contractors.
- Homeowners who want help navigating insurance claims as part of the restoration process.
About this company
Eco Water Restoration of Tacoma is a water damage and mold remediation company based on South Pine Street in Tacoma, WA. Co-owner Ivan Mukomol runs the Tacoma location, one of at least two offices (the other is in Kent). The company's primary identity is water damage restoration, with mold remediation as a secondary service they handle in-house.
The website claims IICRC-credentialed technicians and a 60-90 minute response window. Reviewers consistently confirm fast arrivals, often under an hour. The company works directly with insurance companies and assigns a team member (Samantha, in multiple reviews) to handle claims paperwork. They offer free assessments and say they focus on minimizing out-of-pocket costs.
The service area claims are broad: the website lists 50+ cities across King County, Pierce County, and Snohomish County, stretching from Arlington in the north to Bonney Lake in the south. That is a massive geographic footprint for a company with two offices.
Services
Service area
Headquartered in Tacoma, WA with a second office in Kent, WA. The company lists service areas across King County, Pierce County, and Snohomish County, naming 50+ cities from Arlington and Everett in the north to Bonney Lake and Gig Harbor in the south. That is an unusually large footprint for a company with two locations.
Review consensus
Ivan draws the most mentions, with reviewers highlighting his fast response (often under an hour, sometimes within minutes), hands-on involvement, and clear explanations of the damage. Bailey appears in multiple reviews for crawl space work, mold jobs, and consistent communication. Serge is named alongside Bailey on demolition and under-house work. Samantha handles insurance coordination and billing, with reviewers noting she reduced out-of-pocket costs. Cullen is praised for crawl space cleanup. Multiple reviewers mention detailed documentation sent directly to their insurance company.
0 found across 25 total reviews at 5.0★. No 1-star reviews found. All 25 reviews are 5-star (with one 4-star). Without any negative reviews to analyze, there are no complaint patterns to report.
The review base skews toward reviewers with low review counts (many have 2-5 reviews), though a few Local Guides with 10-19 reviews are in the mix. The company appears to have grown recently, with the website testimonials page referencing 147 reviews and 1,000+ customers served, while the Google listing for this specific Tacoma location shows only 25. This suggests the company may aggregate reviews across multiple locations or platforms.
Ivan (co-owner — positive across many reviews for fast response and hands-on work). Bailey (technician — positive for communication, crawl space and mold work). Serge (technician — positive for demolition and under-house restoration). Samantha (billing/insurance coordinator — positive for handling claims and reducing costs). Cullen (technician — positive for crawl space cleanup). Evan (intake — positive for quick quoting).
With 25 reviews and a perfect 5.0-star rating, Eco Water Restoration of Tacoma has no public complaints to learn from. Ask for Ivan by name if you want the owner directly involved. Confirm in writing whether your job will be handled by in-house staff or subcontractors, and get a separate mold assessment from a company that does not also do remediation.
Keep in mind
- This company does both mold testing and mold remediation. That creates a conflict of interest: the same company that tells you whether you have mold also profits from removing it. Ask whether they will accept a third-party mold test.
- The service area spans three counties and 50+ named cities, from Arlington to Bonney Lake. Response times to locations far from Tacoma or Kent may not match the 60-90 minute window the website promises.
- All 25 Google reviews are 5-star. A perfect rating with no negatives gives you no independent signal about what goes wrong. Ask for references from jobs that hit complications.
- The website mentions working with "a large network of contractors" for certain situations. Clarify upfront whether your job will be handled by Eco's own crew or subcontracted out.