Provider profile
American Standard Restoration
Provider snapshot
What this listing says
Tacoma-area homeowners dealing with water damage who want a restoration company that also handles mold removal, with 24/7 response and a deep bench of named crew members across Pierce County.
Best for
- Tacoma and Pierce County homeowners who need same-day water extraction and structural drying after a pipe burst or flood.
- Property owners who want one company to handle water damage mitigation and mold removal together rather than coordinating two contractors.
- Homeowners who need help navigating insurance claims — multiple reviewers credit Jodi and the office team with handling insurance paperwork directly.
- Commercial property owners in the Puget Sound area who need 24/7 emergency restoration for water, fire, or storm damage.
About this company
American Standard Restoration is a Tacoma-based restoration company that treats water damage, mold, and fire damage for homes and businesses across Pierce County. Their primary identity is water damage restoration — that is their Google category and their website's main focus — but they also handle mold removal and remediation as part of their service line. Owner Robert Kundysek runs the operation from 112th Street East in Tacoma.
The website claims IICRC standards and commercial-grade drying equipment, but does not name specific equipment models or unusual methods. They describe a standard restoration process: water extraction, structural drying with air movers and dehumidification, moisture detection, and cleanup. The fire damage page mentions dry ice blasting and hydroxyl generators for smoke and soot removal. Nothing here is unusual for a restoration company of this size, but the breadth of services — water, fire, mold, sewage, storm, basement flooding — means they handle most damage scenarios in-house.
The fire damage FAQ references nearly 15 years of experience, Washington trade license AMERISR790B1 valid through March 2027, and PHCCWA associate membership. Robert Kundysek is described as a Master Restorer. The company lists an emergency response window of 45 minutes to three hours.
4.9 stars across 172 Google reviews is exceptional. Zero negative reviews in the last 18 months. The review volume and consistency suggest a company that is actively managing quality at the crew level — dozens of individual employees are named by first name across recent reviews, which is unusual for a restoration company.
Services
Service area
Headquartered at 2012 112th St E in Tacoma, WA. Serves Pierce County (Tacoma, Lakewood, Puyallup, University Place, Spanaway, Parkland, Fife, Gig Harbor, Bonney Lake, Sumner, Steilacoom, DuPont, Fircrest, Milton, Orting, Edgewood, Graham, South Hill, Midland), plus parts of King County (Federal Way, Auburn), Kitsap County, and Thurston County. Claims a 45-mile radius from Tacoma, which stretches the realistic same-day response window.
Review consensus
Speed of response is the dominant theme — reviewers describe same-day or next-day arrival after water emergencies. Earl is the most frequently named crew member, praised across at least eight reviews for careful furniture handling, respectfulness, and efficient demo work. Jared appears as a project manager in multiple reviews, credited with communication and oversight through multi-week projects. Robbie and Kamu show up as a pair in several reviews for moisture readings, demo, and equipment retrieval. John Fraiser gets specific praise for running a tight crew and walking homeowners through kitchen renovations after water damage. Jodi is named repeatedly for insurance claim processing and communication. Robert (Rob) is praised by reviewers who met him in person for being knowledgeable and patient. Scott, Matt, Jay, Keanu, Ivan, Braden, Christian, and Jordan all receive individual mentions for demo and restoration work.
0 found across 172 total reviews at 4.9★. No 1-star reviews found in the last 18 months across 172 total reviews at 4.9 stars. The absence of recent negatives is notable given the review volume.
The sheer number of individually named crew members in reviews — at least 20 different first names across recent reviews — suggests a company with meaningful headcount and crew rotation. Multiple reviewers describe the same employees (Earl, Robbie, Kamu, Jared) across different jobs and months, indicating staff retention rather than high turnover. Several reviews also mention Robert personally engaging with potential customers in informal settings, which explains some of the 5-star reviews from people who had conversations rather than services.
Robert/Rob (owner — positive across multiple reviews), Jared/Jerrod (project manager — positive across multiple reviews), John Fraiser (project manager — positive), Jodi (operations/insurance — positive across multiple reviews), Earl (crew — positive across 8+ reviews for furniture handling and demo), Robbie/Robby (crew — positive across multiple reviews), Kamu (crew — positive across multiple reviews), Matt (crew — positive), Scott (crew — positive across multiple reviews), Jay (crew — positive), Keanu (crew — positive), Ivan (crew — positive), Braden/Breadan/Braedin (crew — positive across multiple reviews), Christian/Cristian/Cristopher (crew — positive), Dominic (crew — positive), Jordan (crew — positive), Sev (crew — positive), Joe (crew — positive), Thomas (crew — positive), Darryl (crew — positive), Zach/Zachary (crew — positive), Carter M (crew — positive), Laura (staff — positive), Josiah (crew — positive), Devin (crew — positive).
With zero recent negatives and 172 reviews at 4.9 stars, the review record is unusually clean for a restoration company. Ask for Jared or John as your project manager if you want someone reviewers specifically credit with communication. For insurance claim help, ask to work with Jodi. The one thing reviews cannot tell you is how their mold-specific work compares to their water damage work — nearly all reviews describe water damage scenarios.
Keep in mind
- They do both mold testing and mold remediation. When the same company finds the mold and fixes it, there is a financial incentive to find more. Consider getting an independent mold assessment before or after their work.
- The website claims a 45-mile service radius from Tacoma and lists 25+ cities across four counties (Pierce, King, Kitsap, Thurston). Response times at the far edges of that range — Federal Way, Auburn, Gig Harbor — will be longer than the 45-minute best case.
- Their website is heavily focused on water damage. Mold removal gets one dedicated service page with limited detail. If mold is your primary issue rather than a side effect of water damage, ask about their mold-specific process and whether they bring in separate testing.
- The fire damage FAQ mentions specific equipment (dry ice blasting, hydroxyl generators, HEPA vacuums, ozone machines) but the main website pages do not. Confirm what equipment they will actually deploy for your specific job.