Provider profile
ServiceMaster by Ciocea
Provider snapshot
What this listing says
Sumner-area homeowners dealing with water damage who want a single company to handle mitigation through reconstruction, backed by the ServiceMaster franchise network and insurance navigation support.
Best for
- Homeowners in Sumner, Bonney Lake, or Puyallup who need water damage mitigation and mold remediation handled together under one company.
- Insurance-referred customers who want a restoration company experienced at navigating claims and working directly with adjusters.
- Commercial property owners who need pre-loss planning and 24/7 emergency response from a franchise with national resources.
- Homeowners who want mitigation and reconstruction from the same company, avoiding the handoff to a separate contractor.
About this company
ServiceMaster Restoration by Ciocea is a locally owned ServiceMaster Restore franchise based in Sumner, Washington. They handle water damage, fire and smoke damage, mold remediation, storm damage, and odor removal for both residential and commercial properties. Their main differentiator from independent shops is the franchise backing — they operate under ServiceMaster's Quality Restoration Vendor (QRV) program and carry the national brand's insurance relationships.
On mold specifically, their website describes using HEPA-filtered negative air systems for containment, moisture meters, infrared cameras, and air sampling for detection, and EPA-compliant removal methods. They follow IICRC guidelines and offer both inspection and remediation. They also handle reconstruction after mitigation, meaning you can hire one company from tearout through rebuild — though as noted below, this has been a friction point for at least one customer.
The Ciocea franchise serves the Sumner, Bonney Lake, Puyallup, Spanaway, Tacoma, Lakewood, and Graham areas. The company is led by Adina Ciocea, who shows up repeatedly in reviews as the owner handling insurance advocacy and customer communication. Elena operates as a project manager and is the most frequently named person in recent reviews.
With 51 Google reviews and a 4.5-star rating, they sit at the lower edge of what is typical for a franchise restoration company. The volume is modest but the positive reviews are detailed and specific — multiple customers describe Elena responding within an hour and managing the full insurance-to-rebuild process.
Services
Service area
Based in Sumner, Washington. Serves Bonney Lake, Puyallup, Spanaway, Tacoma, Lakewood, and Graham. Reviews confirm work in Bonney Lake and surrounding Pierce County communities. The service area covers a roughly 25-mile radius from Sumner.
Review consensus
Elena is the standout name. At least 15 positive reviews mention her by name — customers praise her fast response times (often under an hour), clear communication during mitigation, and willingness to advocate with insurance adjusters. Multiple reviewers credit her with guiding them through months-long restoration projects. Adina, the owner, appears in earlier reviews doing the same — handling insurance navigation, showing up personally, and being available at all hours. Valentin (sometimes written Valentine) gets praise for reconstruction quality, particularly flooring, drywall, and tile work. James is mentioned as a water damage technician who is reassuring and quick. The team overall is described as polite and respectful across dozens of reviews.
7 found across 51 total reviews at 4.5★. Seven 1-star reviews exist, but only one contains a detailed complaint. My Nguyen, a Local Guide with 88 reviews, describes a water damage project where Elena was late to the first visit, sent documentation to the wrong email address, provided minimal updates unless asked, and ultimately recommended hiring a separate contractor for reconstruction — despite Adina initially promising the company would handle everything. The owner's response says the customer had told them the tenant's father would handle reconstruction, and that Elena continued advocating with the adjuster despite challenges. The two accounts disagree on key facts. The remaining six 1-star reviews are either textless or a two-word complaint from a single-review account. The owner responded to five of them with an identical template stating the reviewer was not in their database.
The franchise model creates a specific vulnerability here. Five of the seven 1-star reviews appear to be from people who may have confused this franchise with another ServiceMaster location — the owner uses an identical template response for all of them. This is a known problem for franchise businesses that share a brand name across hundreds of locations. It makes the star rating less reliable as a signal in either direction. The one substantive complaint involves a gap between what was promised during the sales conversation and what was delivered during the project, which is a common pattern when the person selling the work is not the same person executing it.
Elena (project manager — overwhelmingly positive; one negative citing poor communication and broken promises). Adina Ciocea (owner — consistently positive for insurance advocacy and responsiveness). Valentin/Valentine (technician/reconstruction — positive for flooring, drywall, and tile quality). James (water damage technician — positive for fast response and reassurance). Christiano (technician — positive, helped with specialty cleanup). Daela (staff — positive, managed restoration projects). Armando (staff — positive, praised for empathy).
Ask for Elena by name — she is the person most reviewers credit with making their project run smoothly. Get the full scope of work in writing before signing, including whether reconstruction is included and what the timeline looks like. If you are finding this company through a search for "ServiceMaster" and landed here, double-check the address matches the Sumner location before leaving a review or booking work.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest — the same company identifying the problem also profits from fixing it. Consider getting an independent mold test before committing to their remediation services.
- One detailed negative review describes being told during sales that reconstruction was included, then learning mid-project that reconstruction would take over a month and the estimate would not be free. The owner's response disputes some details but confirms the reconstruction timeline. Ask upfront for a written scope that specifies whether reconstruction is included and at what cost.
- Most of their 1-star reviews (5 of 7) have no text, and the owner responded to four of them saying the reviewer was not in their customer database. This pattern is unusual — it could reflect misdirected reviews intended for other ServiceMaster franchises, but it also means the company's rating may be artificially depressed.
- This is a franchise operation. While locally owned by Adina Ciocea, pricing, processes, and available services are shaped by the ServiceMaster Restore corporate framework. Your experience depends on the local team, not the national brand.