Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Spokane Valley homeowners dealing with water damage that has led to mold growth, where having plumbing repair and mold remediation handled by one 24/7 crew saves time.
Best for
- Spokane Valley homeowners with basement flooding or burst pipes who need water extraction, structural drying, and mold remediation from one company.
- Commercial property managers needing a single contractor for plumbing repair and water damage restoration at scale, including nights and weekends.
- Homeowners on Spokane's South Hill or in Browne's Addition with finished basements vulnerable to snowmelt seepage and mold growth after water intrusion.
- Anyone facing an after-hours plumbing emergency who needs same-day dispatch without weekend or holiday surcharges.
About this company
Roto-Rooter in Spokane Valley is a franchise location of the national Roto-Rooter chain, operated as an independent contractor out of 6214 E Alki Ave. Their primary identity is plumbing and drain cleaning, with water damage restoration and mold remediation as a secondary line. Manager Morgan Andrews runs the Spokane operation, which covers a sprawling territory across six Washington counties and five Idaho counties.
What stands out here is the one-call model. When a pipe bursts and causes water damage and mold, Roto-Rooter sends its own plumbers to stop the leak, then its own IICRC-trained restoration crew to extract water, dry the structure, and handle mold remediation. Most standalone mold companies cannot fix the plumbing source. The Spokane location runs 24/7 with no extra charge for nights, weekends, or holidays, and their trucks carry industrial extractors, air movers, dehumidifiers, and moisture meters. They reference HEPA vacuums, air scrubbers, and antimicrobial treatments on their mold remediation page.
Roto-Rooter has operated nationally since 1935. The Spokane Valley location serves both residential and commercial properties, including warehouses, healthcare facilities, and a 60,000-square-foot production facility mentioned by one reviewer. They hold WA State Plumbing Contractor License #ROTORPW76621 and ID Plumbing Contractor License #033883. Financing is available through Synchrony Bank.
4.8 stars across 1,469 Google reviews is strong volume for the Spokane market. Only 5 reviews at 3 stars or below appeared in the last 18 months, and the owner responded to every one of them. That ratio reflects a location where the vast majority of customers leave satisfied.
Services
Service area
Headquartered in Spokane Valley, WA at 6214 E Alki Ave. They claim coverage across six Washington counties (Spokane, Stevens, Pend Oreille, Lincoln, Grant, Adams) and five Idaho counties (Kootenai, Bonner, Shoshone, Benewah, Boundary). Named cities include Moses Lake, Cheney, Liberty Lake, Deer Park, Colville, Airway Heights, and Medical Lake. That territory stretches well over 100 miles from base in some directions — confirm response times for locations outside the immediate Spokane metro.
Review consensus
Speed and availability dominate the praise. Multiple reviewers describe same-day or within-the-hour arrivals, including nights and weekends. Kolby appears in at least seven positive reviews for drain cleaning and grease trap work — reviewers call him efficient, knowledgeable, and friendly. Ryan (possibly two different Ryans who work as a team) shows up in six or more reviews for drain work, sewer jetting, and even coaching a customer through a repair over the phone on his own time. Dylan drew an enthusiastic review for a kitchen sink fix. Andre handled after-hours main line backups. Seth walked a customer through a water damage process from start to finish. Derek and Brian responded within an hour on a weekend for a basement pipe leak. Tom received multiple mentions for sewer work and clear explanations. Mark handled bathroom work efficiently. Taylor Contos helped with a broken tank. Rob Anzaldo was praised for being informative and teaching the customer. Scott Bunge, a commercial customer, praised the crew for handling a 60,000-square-foot production facility and complying with internal gowning procedures.
4 found across 1469 total reviews at 4.8★. Three of the four substantive 1-star reviews are about pricing. James Waggoner paid $408.84 for a P-trap replacement that took 25 minutes — he calculated the labor rate at $360/hour with a one-hour minimum. Another reviewer (fdng,w sdfjak) paid $470 for 30 minutes of work. Jeremy Summers (2-star) paid $400 for an hour of service that did not fix the problem. The owner responses to all three follow a similar template: apologize, cite unspecified factors in the pricing structure, and invite the customer to call the manager. None of the responses address the specific dollar amounts or explain the pricing. One 1-star review (Angela Richart) is about a Roto-Rooter truck driver driving unsafely — the owner acknowledged the behavior and said they would address it. One 1-star (Bonnie Sinclair) was accidental — the owner response quotes her follow-up 5-star review.
The pricing complaints reveal a structural issue common to national franchise plumbing operations: a one-hour minimum and a pricing model built for the brand's overhead, not the scope of the job. All three owner responses to pricing complaints follow a near-identical template — acknowledge disappointment, reference vague pricing factors, offer to discuss with the manager. This suggests reputation management rather than case-by-case resolution. That said, the response rate is 100%, and the vast majority of customers do not mention pricing as a concern, which suggests the issue hits hardest on small, quick jobs where the minimum feels disproportionate.
Kolby (drain technician — praised repeatedly for efficiency and friendliness). Ryan (plumber/drain tech, often working as a pair with another Ryan — praised for knowledge, sewer jetting, phone coaching, and commercial work). Dylan (plumber — praised for kitchen sink repair and knowledge). Andre (plumber — praised for after-hours main line work and upfront pricing). Seth (water damage/restoration — praised for attention to detail and walking customers through the process). Derek (plumber — praised for weekend basement response). Brian (plumber — praised for weekend basement response). Tom (plumber/sewer — praised for knowledge and explanations). Mark (plumber — praised for speed and efficiency). Taylor Contos (plumber — praised for helping with broken tank). Rob Anzaldo (plumber — praised for being informative). Samuel (plumber — praised for service). Anthony (restoration team — praised for communication on a commercial project). Nolan (plumber — mentioned alongside Mark). Dillon (plumber — praised for help and information).
Roto-Rooter Spokane Valley works well for emergencies and large water-damage-to-mold jobs where having plumbing and restoration under one roof saves coordination time. Ask for Kolby for drain work or one of the Ryans for sewer and commercial jobs. For small, quick plumbing fixes, get a written estimate first and compare — the one-hour minimum makes short jobs expensive relative to independent plumbers.
Keep in mind
- Roto-Rooter both tests for mold and remediates it. That is a conflict of interest — the company assessing whether you have a mold problem is the same company that profits from fixing it. Consider getting an independent mold assessment before agreeing to remediation work.
- Pricing runs high and is the most common complaint. Three recent reviewers reported $400-$470 charges for jobs under an hour, including a $408 P-trap replacement (25 minutes of labor). The one-hour minimum means short jobs cost the same as longer ones. Get a written estimate before work starts and compare it to a local independent plumber.
- The service area claim spans 11 counties across two states, from Grant County, WA to Boundary County, ID. Response times to locations far from the Spokane Valley base will differ. Confirm estimated arrival time for your specific address.
- This is a franchise operation, not a locally owned business. Pricing, service availability, and guarantees vary by location per their own disclaimer. The national website content does not always reflect what the Spokane Valley location offers.