Provider profile
SERVPRO of Clallam and Jefferson County
Provider snapshot
What this listing says
Homeowners across the Olympic Peninsula — Sequim, Port Townsend, Port Angeles — dealing with mold after water damage, where the same crew handles extraction, remediation, and rebuild under one contract.
Best for
- Homeowners in Sequim, Port Townsend, or Port Angeles who need mold remediation tied to water damage and want one company from extraction through rebuild.
- Property owners on the Olympic Peninsula who need 24/7 emergency response for water or mold events, especially on weekends or holidays.
- Commercial property managers in Clallam or Jefferson County who need a single vendor for multi-phase restoration work.
- Homeowners whose mold job involves crawl space work — multiple reviewers describe crawl space insulation removal and cleaning.
About this company
SERVPRO of Clallam and Jefferson County is a franchise restoration operation based in Sequim, WA, covering the full Olympic Peninsula from Forks to Port Townsend. Robert Bourns and Daniel Wakefield, friends for over 30 years, bought the franchise in February 2019 and expanded staff and vehicle capacity after taking over. Mold remediation is one service within a broader restoration portfolio that includes water damage, fire damage, storm repair, and reconstruction.
What stands out here is the water-to-rebuild pipeline. When mold follows water damage — a common scenario on the wet Olympic Peninsula — this crew handles extraction, drying, mold remediation, and reconstruction without handing you off to a separate contractor. Their mold page describes containment, air scrubbers, HEPA vacuums, and antimicrobial treatments. They also do packout and contents restoration, storing belongings at their facility during the work. The website mentions IICRC-certified technicians.
Bourns and Wakefield are local to the area and have been active community members for years. The franchise operates 24/7 for emergencies and works directly with insurance companies on claims.
At 4.3 stars on Google with 46 reviews, the rating sits slightly below average for the restoration industry. However, the review history is notably clean in the recent 18-month window — only one complaint, and it was about a speeding truck, not about service quality.
Services
Service area
Headquartered in Sequim, WA. Covers Clallam and Jefferson counties on the Olympic Peninsula, including Port Townsend, Port Angeles, Port Ludlow, Forks, Carlsborg, Port Hadlock, Agnew, Diamond Point, and Bell Hill. That is a wide service area — Forks to Port Ludlow spans over 100 miles.
Review consensus
Sonya R. draws the most mentions — reviewers describe her managing jobs, explaining processes, and supervising field work across water, mold, and biohazard calls. Joe Edwards gets praised for clear communication about what to expect and proactive insurance guidance. Jessica is noted for managing logistics, calming anxious homeowners, and handling office coordination. Multiple reviewers mention fast emergency response, including one who reported the crew arriving during a snowstorm on icy roads. DJ (Darren James) and Jordyn get positive mentions for biohazard and water damage work. Owner Rob Bourns is described as having assembled a strong team. Several reviews specifically praise crawl space work — insulation removal, cleaning, and drying.
1 found across 46 total reviews at 4.3★. The single recent complaint is about a SERVPRO truck speeding up Cook Avenue hill in Port Townsend. The reviewer did not use the company's restoration services — this is a driving behavior complaint. The owner responded the same day, stating they would review trip telematics, speak with the driver, and reinforce speed limit adherence. No complaints about actual restoration or mold work appear in the recent 18-month window.
The review base is overwhelmingly water-damage focused. Only two reviewers mention mold specifically (Alicia McLarney references water and mold damage; Jaysa Hill describes a bathroom mold inspection and remediation). Most praise centers on emergency water extraction and drying. This does not mean the mold work is poor — it means few reviewers have publicly described their mold-specific experience. The owner's same-day response to the only recent negative review shows active reputation management.
Sonya R. (field supervisor / lead technician — positive, mentioned in 7+ reviews). Joe Edwards (technician — positive, praised for communication and insurance guidance). Jessica (office manager / logistics — positive, praised for coordination and customer care). DJ / Darren James (technician — positive, praised for water and biohazard work). Jordyn (technician — positive, praised for biohazard and water damage). Aaron (technician — positive, mentioned for efficiency). Jeff A (technician — positive, praised for detail). Ben (technician — positive, praised for crawl space work). Jason (technician — positive, praised alongside Jessica and Donna). Donna (staff — positive, mentioned once). Danny (team lead — positive, mentioned for emergency water response). Demiya (technician — positive, praised for water damage work). Rob Bourns (owner — positive, described as assembling a strong team).
If your mold problem started with water damage and you want one crew to handle the full sequence — water extraction, drying, mold remediation, reconstruction — this franchise can do that across the Olympic Peninsula. Ask for Sonya or Jessica when you call. The limited mold-specific review evidence means you should ask for references from past mold jobs specifically, not just water damage.
Keep in mind
- This is a national franchise, not an independent mold specialist. Mold remediation is one service among many, and crew expertise may vary depending on who is assigned to your job.
- The 4.3-star rating is below what many buyers use as a threshold. Most of the lower ratings predate the 18-month window, so you cannot see those complaint details here — ask the company directly about older concerns.
- Their service area covers a wide geography — Forks to Port Ludlow is over 100 miles. Confirm response time to your specific location before booking.
- As a SERVPRO franchise, pricing, policies, and crew quality are set locally by the franchise owners, not by the national brand. What you read about SERVPRO nationally does not necessarily apply here.