Provider profile
Restore U
Provider snapshot
What this listing says
Olympic Peninsula homeowners in Sequim, Port Angeles, or Port Townsend who need a single local company to handle water damage, fire cleanup, and mold removal with insurance claim support.
Best for
- Homeowners in Sequim, Port Angeles, or Port Townsend dealing with water damage or mold from the region's wet climate.
- Anyone who wants one company to handle the full sequence from water extraction through mold removal and structural drying.
- Homeowners who need help navigating insurance claims — Restore U works directly with adjusters and handles documentation.
- Assisted living facilities and commercial properties on the Olympic Peninsula needing emergency restoration.
About this company
Restore U is a disaster restoration company based in Sequim, Washington, serving the northern Olympic Peninsula. They handle mold removal alongside water damage, fire damage, odor control, and crawl space work. The owners have roughly 20 years of restoration experience and previously ran a ServiceMaster franchise purchased in 2018 before relaunching as an independent operation.
On the mold side, Restore U does both inspection and remediation. They offer transparent pricing estimates before work begins and will walk homeowners through the insurance claims process. Their technicians hold IICRC certifications across multiple disciplines including applied microbial remediation, water restoration, applied structural drying, and fire/smoke remediation. They also hold Washington State AHERA building inspector credentials for asbestos testing and lead paint remediation.
The shift from franchise to independent is worth understanding. ServiceMaster provided brand recognition and systems; going independent means Restore U now controls its own pricing, staffing, and processes. Several reviews reference the company under its prior name (Restore X), suggesting the rebrand happened recently.
A perfect 5.0 rating across 40 Google reviews is unusual. No company avoids every dissatisfied customer, but the review base here is modest enough that a perfect score is plausible rather than suspicious. Many reviews reference specific employees by name and describe real project details, which is a good sign.
Services
Service area
Restore U is headquartered in Sequim, Washington. They serve the northern Olympic Peninsula including Sequim, Port Angeles, and Port Townsend, covering Clallam County and most of Jefferson County.
Review consensus
Fast emergency response is the most common theme. Multiple reviewers describe same-day or next-day arrivals, including weekend calls. Robert appears in the most reviews, praised for staying on top of projects and providing referrals when needed. David gets credit for fire restoration work specifically. Sean is highlighted for reducing stress during emergencies and providing strong customer service. Brandon and Cameron are praised as efficient field workers. Reviewers consistently mention that staff kept them updated throughout the process and helped with insurance documentation. One reviewer (Fred DeFrang) specifically noted that Restore U had to fix work left behind by a larger national chain, which speaks to local accountability.
0 found across 40 total reviews at 5.0★. No negative reviews exist in the last 18 months across 40 total reviews at 5.0 stars. There is no complaint data to analyze.
A cluster of roughly 15 reviews appeared between late February and early March 2024, several from accounts with zero other reviews. This timing coincides with the company's transition from ServiceMaster franchise (operating as Restore X) to independent Restore U. The burst likely reflects a launch-period push for reviews. That said, the reviews with substantive text describe distinct projects with specific details, and the named staff are consistent across reviewers who do not appear to know each other.
Robert (field lead/project manager — praised by multiple reviewers for responsiveness and referrals). David (fire crew — praised for fire restoration work and walking customers through the process). Sean (owner or manager — praised for emergency response and reducing customer stress). Brandon (field technician — praised for hard work and efficiency). Cameron/Cam (field technician — praised alongside Brandon for quality work). Kevin (estimator/field — praised for quick estimates and immediate response). Ricki (office/operations — praised for being great to work with and efficient). Foreman (field crew — praised alongside David on fire crew).
With zero complaints to evaluate, the review picture is entirely positive but also limited. Ask to speak with Sean or Robert when you call. If you are hiring them for mold work, get a separate mold test from an independent inspector first — their dual role in testing and remediation is a structural conflict worth managing on your end.
Keep in mind
- Restore U does both mold testing and mold remediation. That creates a conflict of interest — the company assessing your mold problem is the same one billing to fix it. Consider getting an independent mold inspection before committing to their remediation work.
- The 40-review base is relatively small. A 5.0 rating at this volume is possible but gives you less data to evaluate than a company with hundreds of reviews.
- Many reviews were posted in a concentrated burst around late February and early March 2024, with several from zero-review accounts. This pattern sometimes reflects a review solicitation campaign rather than organic feedback.
- Their service area covers Clallam County and most of Jefferson County. For locations at the edges of that range, confirm response times before an emergency arises.