Provider profile
SERVPRO of West Seattle and Burien
Provider snapshot
What this listing says
West Seattle and Burien homeowners dealing with water damage that led to mold growth, backed by a franchise crew led by Andy that reviewers name repeatedly across 19 reviews.
Best for
- West Seattle, Burien, and south King County homeowners who need mold remediation after a water damage event.
- Property managers in the greater Seattle area who want a single vendor for water extraction, mold cleanup, and rebuild under one contract.
- Homeowners who want a national franchise with 24/7 availability and a local crew that reviewers consistently name by first name.
About this company
SERVPRO of West Seattle and Burien is a locally owned SERVPRO franchise based at 4700 42nd Ave SW in Seattle's West Seattle neighborhood. Mold remediation is one piece of a broader restoration operation that also handles water damage, fire damage, storm damage, biohazard cleanup, and construction. The franchise holds a Washington general contractor license (SERVPCS911LE) and lists IICRC training for its technicians.
On the mold side, the company's website describes a seven-step process: inspection, containment, air filtration with HEPA vacuums and air scrubbers, removal of affected materials using antimicrobial treatments, cleaning of structural elements, and reconstruction. They handle both residential and commercial mold jobs. Most of their Google reviews reference water damage work rather than mold specifically, though at least two reviewers (Jenna F. and Brian Lonergan) describe mold-related projects.
The franchise has operated for over 20 years. They belong to several local trade and property management groups including BOMA King County, the Rental Housing Association of Washington, and multiple chambers of commerce, which suggests a focus on commercial property manager relationships.
Services
Service area
Headquartered in West Seattle at 4700 42nd Ave SW, Seattle, WA 98116. The franchise lists coverage for Seattle, Burien, Harbor Island, Seahurst, Des Moines, Normandy Park, Tukwila, SeaTac, and Mercer Island.
Review consensus
Andy is the most frequently named crew member, appearing in at least seven reviews for water damage and mold work. Reviewers describe him as communicative, efficient, and willing to work in difficult conditions (Margaret Pullar noted he spent hours working under a house in high heat). Meki appears in three reviews for quick response and hands-on cleanup. Javaan shows up in two reviews, once alongside Andy for crawlspace work and once with Meki for a family cleanup job. Jesus earned praise from Jenna F. for a mold-related project where the crew contained the area, demoed damaged material, and cleaned up afterward. Daymontray Brown, identified as a Project Manager, took responsibility for a subcontractor issue and paid for a second plumber out of pocket (Court T.'s review). Debbie, Jordan, and Melissa were named by a business partner (Bakker's Restoration) for consistent office-side support.
0 found across 19 total reviews at 4.8★. No 1-star or negative reviews exist in the last 18 months. Across 19 total reviews at 4.8 stars, the record is clean.
Andy (crew lead — praised repeatedly for communication, efficiency, and working in tough conditions). Meki (crew member — praised for quick response and cleanup). Javaan (crew member — praised for crawlspace work and family cleanup). Jesus (crew lead — praised for mold remediation, containment, and debris removal). Shane (crew lead — praised for water damage work). Carter (crew member — praised for friendliness and efficiency). Shannon (crew lead — praised for general work). Chris (crew member — praised alongside Meki). Daymontray Brown (Project Manager — praised for taking financial responsibility for subcontractor error). Debbie (office staff — praised by business partner). Jordan (office staff — praised by business partner). Melissa (office staff — praised by business partner).
This crew has a clean review record and a standout lead in Andy. Ask whether Andy or another named crew member will handle your mold job. With only 19 reviews over 20+ years, the sample is small, but every reviewer rated them five stars and named specific people doing specific work.
Keep in mind
- This is a full-service restoration franchise, not a mold specialist. Mold work is a fraction of their business, and most reviews describe water damage jobs.
- With only 19 Google reviews across 20+ years, the review volume is thin. The 4.8-star rating looks strong but rests on a small sample.
- The website lists a service area spanning Seattle to Des Moines and Tukwila. Confirm they will prioritize your neighborhood before booking.
- As a SERVPRO franchise, crew members and management can change over time. The staff reviewers praise (Andy, Meki, Javaan) may or may not still be on the team.