Provider profile
FireWater Restoration Services | DKI
Provider snapshot
What this listing says
Seattle-area homeowners dealing with water damage who want a single family-owned restoration company to handle mitigation, mold removal, and full rebuild under one roof since 2005.
Best for
- Homeowners in Seattle, Bellevue, Renton, or Issaquah who need water damage dried and rebuilt by the same company.
- Property owners who want mold testing and remediation handled together, and understand the conflict-of-interest tradeoff.
- Families needing contents pack-out and storage during restoration — their pack-out crew (Lupe, Erika, Nohemi) gets consistent praise.
- Commercial property managers in King, Pierce, or Snohomish counties needing emergency drying for warehouses or offices.
About this company
FireWater Restoration Services is a family-owned restoration company based in Renton, Washington, operating across King, Pierce, and Snohomish counties since 2005. They're part of the DKI network, a national group of independent restoration contractors. Their primary identity is water damage restoration — that's the bulk of their work — but they also handle mold testing, mold removal, fire and smoke cleanup, and contents pack-out and storage. They promise on-site arrival within 90 minutes and run a 24/7 emergency line.
On the mold side, they offer inspection, testing, and remediation all under one company. Their mold page describes containment, HEPA air filtration, antimicrobial treatments, and structural drying with dehumidification. They send samples to an independent lab for analysis when requested. Their IICRC-certified technicians handle both residential and commercial properties. The contents team — frequently praised in reviews — packs, cleans, stores, and returns belongings.
George is the owner and appears regularly in reviews going back years, often on-site during mitigation. The company holds a BBB A+ rating and a Washington contractor license (FIREWRS912Q4). They bill insurance directly and help with claim documentation, which multiple reviewers confirm.
4.6 stars across 101 Google reviews is solid. The volume is modest but steady, and most reviews describe specific interactions with named staff rather than generic praise — a good signal that the reviews reflect real experiences.
Services
Service area
Headquartered in Renton, Washington. They serve King, Pierce, and Snohomish counties, listing 19 specific areas: Ballard, Beacon Hill, Bellevue, Burien, Capitol Hill, Gig Harbor, Green Lake, Issaquah, Kent, Northgate, Puyallup, Queen Anne, Rainier Valley, Renton, Sammamish, Shoreline, Tacoma, University District, and Woodinville. That's a wide footprint from a single Renton office — response times at the edges (Gig Harbor, Tacoma, Puyallup) may exceed their 90-minute promise.
Review consensus
Fast emergency response is the most consistent theme — multiple reviewers describe same-day arrival and immediate work. The contents pack-out crew gets standout praise: Lupe, Erika, and Nohemi are named repeatedly for careful, efficient handling of belongings. Nahum Ramirez is praised for clear communication and explaining the process in both English and Spanish. Chris appears in several reviews for detailed mitigation work. George (the owner) shows up on-site and is described as hands-on and transparent. Ryan gets praised for drying work and taking time to explain the process. Reviewers consistently mention that the team protects floors, checks in daily during drying, and communicates arrival windows by text.
2 found across 101 total reviews at 4.6★. One 1-star review from a Local Guide has no text, so it provides no usable detail. The substantive complaint is a 2-star review from Marty Piecyk, also a Local Guide with 121 reviews. He describes completing water damage mitigation in November, then waiting four months with no restoration started. He called in December and says he was told he'd be placed in a queue. A February website message went unanswered, and his file was closed without notification. When he called again, he says Samantha (phone staff) denied his earlier call happened and laughed about it. George (described here as the estimator, not the owner) visited on February 28 but the estimate still hadn't been submitted to insurance three weeks later. The core complaint is about the handoff between mitigation and restoration — the company finished the emergency work but then let the rebuild languish.
The gap between mitigation speed and restoration follow-through may be structural. FireWater's identity and emergency model are built around fast water/fire response — that's where the 90-minute guarantee lives. Restoration and rebuild is a different workflow with different staffing. The 2-star complaint specifically describes a company that was responsive during mitigation but went silent during the rebuild phase. This is a common pattern in restoration companies that staff heavily for emergency response but treat reconstruction as a secondary operation. The 0% owner response rate on recent negatives adds to this picture — the company may be more attentive to operational emergencies than to reputation management.
Malik (technician — positive), Lupe (contents crew lead — positive, named in 4+ reviews), George (owner — positive in most reviews, named in the 2-star complaint as slow on estimate follow-up), Ryan (drying technician — positive), Julian (technician — positive), Cliff (technician — positive), Nahum Ramirez (technician — positive, named in 5+ reviews for clear communication), Chris (technician — positive, named in multiple reviews), Erika (contents crew — positive), Nohemi (contents crew — positive), Roberto (technician — positive), Nam (technician — positive), Camilo (technician — positive), Raphael (technician — positive), Kurtis (technician — positive), Juliana/Juliana Lopez (project coordinator — positive, named in 5+ reviews for communication and insurance help), John Govan (technician — positive), Brian (technician — positive), Samantha (phone staff — negative, named in the 2-star complaint for dismissive behavior).
For emergency water or fire mitigation, FireWater has a strong track record — fast arrival, named technicians who communicate well, and a contents team that reviewers trust with their belongings. If you need restoration and rebuild after mitigation, pin down the timeline in writing before they start. Ask who manages the rebuild phase and get a specific point of contact for that work, not just the emergency side.
Keep in mind
- They do both mold testing and mold removal. That means the company telling you whether you have a mold problem is the same company that profits from fixing it. Consider getting an independent mold test first, or at minimum ask whether they'll accept a third-party test result.
- One detailed 2-star review describes a four-month gap between mitigation completion and the start of restoration, with unanswered messages and a closed file. The reviewer names Samantha (phone staff) and George (estimator) specifically. The owner did not respond to this review.
- The owner response rate on recent negative reviews is 0%. That's worth noting — it could mean they handle complaints offline, or it could mean they're not actively monitoring feedback.
- Their service area spans 19 cities from Gig Harbor to Woodinville. That's a wide geography for a Renton-based team. Ask about estimated arrival time for locations at the edges of that range.
- Mold is not their primary service line — they're a water and fire restoration company that also does mold work. If you need a mold-only specialist, ask how many mold-specific jobs they handle per month.